Voiceflex Reviews 173

Excellent service from Lasantha, thank you

The porting manager took control if the issue that was experienced and managed to have the issue resolved before the expected completion date, putting the number back in service.

Lasantha always very responsive and helpful, great to work with. Many thanks, Owen

Voiceflex Support staff are always quick to respond, and nothing is ever too much.

Great help. Thank you

Been a partner with Voiceflex for just over 3 years, excellent provider to work with, number porting process is smooth and any support matters are dealt with quickly.

Lawrence Sculpher
Head of Network and Telephony
Whitebarn IT Services

Quick, efficient help and support in a professional manner

Excellent communication with Scott Carrey in the Provisioning Team - which I would like to be recognised.

Lasantha spent the time to resolve our issue which was a small teething problem transfering to the new portal over a few days.

Very professional highly recomended.

Excellent communications and service from Lasantha at Voiceflex, really appreciated

Scott Carrey in provisioning dealt with a complex port issue on behalf our end user today. Scott dealt with the problem quickly and kept us updated throughout.

Superb service once again from the team at Voiceflex.

One star due to being unable to give none.

Absolutely Horrific company to partner with.
I partnered up with Voiceflex to get into the broadband game as part of my group of established IT Companies.

From day one it was hell.
Sign up easy enough, and i had one customer to on board even before we'd got through that process.
First there was a problem with their courier, I'll give them their due thats when they went above and beyond to help, but thats when it stopped.
I signed up another store and my home office but due to the issues with their courier I decided to use my voiceflex routers, connected fine once the paperwork came through about the migration so i moved onto getting VOIP. and this is where is all started to fall apart.
they redesigned their system, so when i ordered a sip line one order didn't go through, so i was asked to try again, which forced both orders through (so one i didn't want)
Their instructions to a supported VOIP phone YEALINK 52P had no sign in details so i contacted support, sent the pdf that was generated by their site to them showing no account details, and very explicit steps i had taken to try and get the voip phones attached. The support guys didn't have a clue what i was on about even though the details were all in the support ticket (including the blank pdf i'd downloaded from the site. The support chap then told me that i hadn't reported on their helpdesk (even though i had several times) and gave him the support numbers i had been emailed.

And thats not even discussing the over billing and stress it has been to try and get this resolved by them (which it still isn't) not even the Directors care about these issues!
A member of finance cancelled a meeting that had been arranged minutes before it was due to start with no reason given.

Partner agreement.
They failed to deliver on their own contracts stipulations for providing training (again cancelled and eMails ignored) no customer service agreements given.

I will never ever use them again.

All communication with the team has been great!

Andrew Forster is epic (as always) and Scott in the porting team is amazing, nothing is too much trouble.

Thank you Anis (Channel Account Manager) for helping me out with all the reseller he is so friendly and helpful He made it so easy for me he help me with a lot and I'm so happy what he done for me The Best Account Manager I have had Thanks So Much Voiceflex And A Big Thanks To Anis THE BEST Account Manager

Thank you Helen (provisioning) for helping us out with an ongoing customer issue, you help and communication is very much appreciated.

Voiceflex are so easy to deal with - from Account Management, pre-sales and Number Porting, they're a great team - and we're certainly glad we've partnered with them.

Thank you for your great and speedy support, very helpful and knowledgeable, highly recommend.

Reliable network with responsive and highly skilled support. What more is needed :)

Excellent service from, Suki, who has been tasked with number porting for one of my clients. From the start it hasn't been straightforward dealing with the losing provider but, Suki, has far exceded my expectations helping getting it through and processed, which I am very thankful for... well done Voiceflex