I want to thanks voiceflex! i am a new customer about to go into partnership with them! the support has been next level! they know exactly what they are talking about, even to the point they have know... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been working with Voiceflex for many, many years now. It's very seldom we have to speak with their support as the service tends to work without issue. The provisioning team do a great job with... See more
Company replied
Voiceflex are a rare company today, their people actually call you back and pretty much do what they say they will do, sadly I do not find this with many businesses anymore. We had a migration... See more
Company replied
We cannot recommend a better partner. Blucando has been using Voiceflex for the past year and has had a great experience. The services they provide are second to none, and if you require technic... See more
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Company details
Written by the company
Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.
Contact info
PO Box 18871, B91 9DH, Solihull, United Kingdom
- +44 (0)20 3301 6000
- sales@voiceflex.com
- www.voiceflex.com
4.8
Excellent
173 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Voiceflex
Hi Jo, what you have described is exactly what we aim to deliver! Thank you for taking the time to leave this review. Best wishes, Donna
Big thank you to Andrew Forster, Stuart & Hassan
Big thank you to our amazing account manager Andrew Forster who provides fast support and is there any time of the day!
Stuart and Hassan in the support team for ports are always really reliable and always help us get a resolution quickly while keeping everyone informed.
May 6, 2022
Unprompted review
Reply from Voiceflex
What an amazing review Laura! Thank you so much, I have shared it with all here at Voiceflex. Best wishes Donna
Suki Singh Was extremely helpful and…
Suki Singh Was extremely helpful and very quick to respond .
He resolved my issue with in minutes as It was an urgent issue.
5 star service
April 6, 2022
Unprompted review
Reply from Voiceflex
Hi Kev, we pride ourselves on excellent service so it's great to hear Suky provided exactly that! Thank you for your review, Donna.
Excellent Number Porting Service
Nigel was extremely helpful and patient in assisting me to get the correct paperwork submitted for my mixed operator number ports
March 25, 2022
Unprompted review
Reply from Voiceflex
Hi Kesemz, thank you for your review! Nigel is a number ports expert :) I'm glad he was able to assist you. Thanks again, Donna
Number Porting Assistance
I needed some assistance with porting several telephone numbers across where several bits of required information were missing. Steve at Voiceflex found all the information for me and the subsequent port was accepted first time. Many thanks Steve!
March 23, 2022
Unprompted review
Reply from Voiceflex
Thanks for a great review Paul. Steve is extremely knowledgeable and excellent at his job! Thanks again, Donna
Voiceflex have been quick to respond…
Voiceflex have been quick to respond and easy to work with. There have been some tricky questions and situations where they have not been able to help with, but this seems to be down more to the limitations in scope rather than lack of willingness to help.
March 23, 2022
Unprompted review
Reply from Voiceflex
Hi, thank you for your review. I'm glad to hear you find the team here at Voiceflex easy to work with. We like to track all feedback to ensure we are continually improving our customer service. Please can you email customerservices@voiceflex.com with your contact details and the limitations you encountered as we are currently launching a new and expanded set of services and portal. Many thanks, Donna
Excellent porting team
Steve on the porting team is truly an asset to your company. Going above and beyond to assist with a complicated porting, constantly keeping us up to date with daily updates and very quick to reply to any queries. If Steve isn't available his colleagues are quick to jump in and assist any way they can. Many thanks to the whole team.
March 11, 2022
Unprompted review
Reply from Voiceflex
Hi Sam thank you for your review. Steve is a very valued team member and an asset to Voiceflex, as are the rest of the porting team. Thanks again for sharing your experience. Best wishes, Donna
Great Service and Company/Products…
Have dealt with Voiceflex for years as both Partner and more recently as a dealer. Portal is easy to use and information is clear and concise. Always resolve any issues quickly and without fuss. Excellent Service.
March 3, 2022
Unprompted review
Reply from Voiceflex
Thank you for taking the time out of your day to leave this review Ian. We pride ourselves on excellent service delivery so it's great to hear that you have experienced exactly that. Best wishes, Donna
The entire team at Voiceflex are…
The entire team at Voiceflex are helpful and patient and go above and beyond. An all round great company to deal with.
February 28, 2022
Unprompted review
Reply from Voiceflex
Hi Diane, thank you for taking the time to leave this great review, i'll be sure to share it with all here at Voiceflex. Best wishes, Donna
Number port support
Number port support, first class. Suki is always contactable and it's like having another member of the team.
February 24, 2022
Unprompted review
Reply from Voiceflex
Philip thank you for taking the time to leave this review. We are grateful for your positive feedback about our porting team and agree Suky is great! Thanks again, Donna
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