Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more
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Review summary
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What people talk about most
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Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more
Company replied
Friendly service, as planned smooth drop off and job completed in good time and clear communication. ONLY slight gripe, and it's small. I know site is short on space, and vehicles are parked local... See more
Company replied
Great team effort from Bury branch, from pre booking full service through to drop off, completion of work, clarification of charges and new full video of inspection. Cannot fault in any way, perfect s... See more
Company replied
Company details
- Auto Repair Shop
- Auto Body Shop
- Auto Dent Removal Service
- Auto Restoration Service
- Car Service
- Vehicle Inspection
Written by the company
Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.
Contact info
387 ashton Road, ol82na, oldham, United Kingdom
- +441616245060
- info@volksmasterltd.co.uk
- www.volksmasterltd.co.uk
4.7
Excellent
555 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Have used volksmaster Oldham branch a…
Have used volksmaster Oldham branch a few times now, always friendly and professional, always give you prices and options up front, they keep you updated on the progress of the work being carried out, can’t fault the service.. will continue to use them
December 22, 2025
Unprompted review
Reply from Volksmaster
Many thanks Gary for the 5-Star review, we are pleased you were happy with our services!
It’s a pleasure doing business with…
It’s a pleasure doing business with Volksmaster in bury, they’ve always looked after me. I do love the new video explaining what work was carried out and the safety inspection 👌🏼
December 19, 2025
Unprompted review
Reply from Volksmaster
Many thanks for taking the time to leave usa 5-Star review. We are overjoyed that you're happy with our new video services :)
Very friendly and helpful
Very friendly and helpful. They dealt with the issues and I had the van back the very next day. I would definitely recommend the Bury branch and will use them again in the future
December 18, 2025
Unprompted review
Reply from Volksmaster
Hi Deborah, we are pleased you were happy with our services. Thanks so much for the 5-Star review :)
Very happy with the services
Very happy with the services, took long to car fixed , around 2 weeks but happy with the result .
December 18, 2025
Unprompted review
Reply from Volksmaster
Thank you so much for taking the time to leave us a 5-Star review, Stephen! Have a great Xmas :)
Very helpful and very professional car/…
Very helpful and very professional car/ van service centre. That keep you updated during the day about any issues and when your vehicle is ready to collect
December 15, 2025
Unprompted review
Reply from Volksmaster
Hi Paul, we are pleased you were happy with our services. Thanks for the 5-Star review :)
Fantastic service better than VW main…
Fantastic service better than VW main dealer in Bury and a lot cheaper also. Heywood garage handy for me will use them in future.
December 15, 2025
Unprompted review
Reply from Volksmaster
Thank you so much for taking the time to leave us a 5-Star review, Mark :)
Effortless Service
Effortless - Booked in for MOT and some pre-agreed work identified in a previous routine service. dropped the car off 08:30 it was ready by lunchtime, absolutely brilliant service. Polite, professional clean and safe environment for customers. AND clean car returned.
December 15, 2025
Unprompted review
Reply from Volksmaster
Hi Darren, many thanks for taking the time to leave us a 5-Star review! We appreciate the support loads :)
Booked in to the Bury branch for a…
Booked in to the Bury branch for a heater matrix replacement in my Golf, nearly £700 cheaper than you know who and just as good service and genuine parts. All the staff were friendly and helpful, the car was returned very clean and has been nice and warm ever since. Top job, thank you.
December 8, 2025
Unprompted review
Reply from Volksmaster
Thank you so much for this amazing review. Unfortunately, it can be a common fault on the Golfs, and with all common faults on VW Audi group cars, we offer a much cheaper alternative than the dealer and even in most cases, carry out more testing and preventative work. Thank you for the support :)
Very thorough and mechanic came and…
Very thorough and mechanic came and explained exactly what needed doing & why. Great job 👍 and great staff
December 3, 2025
Unprompted review
Reply from Volksmaster
Thank you for the 5-Star review, Matt! We are pleased you were happy with the services provided! :)
Don’t go elsewhere!
Trusted and reliable local garage at the right price!
December 9, 2025
Unprompted review
Reply from Volksmaster
Hi Andrew, many thanks for your continued support and this 5-Star review :)
Replaced Glow Plugs
Arranged a later booking slot which suited myself rather than bring it in at 8am which some garages do and keep the car all day. Called me within 2 hours to let me know car was ready. Pleasantly surprised when picked up as it had been washed.
December 5, 2025
Unprompted review
Reply from Volksmaster
Hi Dermot, we are pleased you're happy with our services. Thank you for taking the time to leave a 5-Star review :)
100% satisfied.
100% satisfied.
They told me even what screws were missing. They know transporters for sure!
December 1, 2025
Unprompted review
Reply from Volksmaster
Hi Omar, we are pleased you're happy with our services. Thank you for taking the time to leave us a 5-Star review :)
GREAT WORK KEEP IT UP
Not first time i used them since 2017 i been using them always helpful and kept me updated through the repair or service which ever i got done highly recommend them to anyone needs car looking at for repair service even smart repair thanks to all the team at volksmasters oldham heywood
December 5, 2025
Unprompted review
Reply from Volksmaster
Hi Raheem, thank you for your continued support over the years and this 5-Star review, we are pleased you're happy with our services :)
Was recommended Volksmaster as I had a…
Was recommended Volksmaster as I had a specific problem that needed repairing. Very happy with the service received and would definitely use again.
December 3, 2025
Unprompted review
Reply from Volksmaster
Hi Chantelle, thank you for the amazing review and 5-Stars - We appreciate your support and are pleased we resolved the issues with heater matrix :)
Visited Heywood Branch because it was…
Visited Heywood Branch because it was local with my Vauxhall vivaro on milage countdown.
Paid £260.00 for diagnostics still no joy.
Agreed 5hr plan as advised, they had my van another 7 days half the time it was parked up further down the road
Still no joy with the problem.
Got a tea time phone call from Callum saying it requires nox1and 2 sensors which will cost£1100.00 fitted plus 495.00 for 5hr plan.
Did some research the sensors cost £170.00each so told Callum I will pay the outstanding bal and pick up my van. Had more than one run in with Callum who was ignorant when I complained about length of time they had my vehical, his exact words
I don't take shit of anyone.
Well neither do we.
Would never use this Garage again.
People beware, avoid at all costs.
November 17, 2025
Unprompted review
Reply from Volksmaster
Hi Russel, we don't feel you have been fair or honest regarding pricing. You initially came in for a £60 diagnostic which indicated complex issues with the Ad-blue/DPF/EGR system. The next step (As per Vauxhalls test plans) is to fill the ad-blue tank then attempt a recalibration which cost £190 (£72 of that to fill the tank). This was unsuccessful so we continued to follow Vauxhalls test plan and the next step was 5 hours of testing. You authorised us to do this. We started the test plan but managed to diagnose the issue in 4 hours so we only ended up charging 4 hours at £396. We could have been dishonest and told you that it took us the fulll 5 hours but this is not the way we work. We quoted you £1130, the Nox sensors suppliers RRP are £530 and £580 and we discounted them at £470 and £509 with 1.5 hours labour. Not sure where you managed to find NOX sensors at £170 but we don't fit dodgy or second hand parts, our parts come with a warranty.
In conclusion, this issue required a complex and lengthy test plan and we don't cut corners. However, we were honest enough to only charge the amount of time it took. You were unhappy that it took a week or two for us to resolve during this busy time of the year and you became verbally abusive to our girls on reception. Vauxhall would not have been able to turn this round as quick as we did. Eventually our manager had enough and told you we will not accept you shouting at us. Everyone has their limits.
Had 4 wheel alignment checked and…
Had 4 wheel alignment checked and adjusted at their heywood workshop,it was carried out efficiently and to a high standard
December 1, 2025
Unprompted review
Reply from Volksmaster
Hi Steve, we are pleased to know you are happy with the alignment we carried out. Thank you for taking the time to leave us a 5-Star review :)
Brilliant service…
I’ve been using the Bury branch since 2023 and can’t fault the team or the service that they provide. This week they did my MOT at very short notice. They’re everything you want in a garage. Thanks everyone!!
November 25, 2025
Unprompted review
Reply from Volksmaster
Hi we are pleased to see you have been happy coming to us for years - Thank you so much for taking the time to leave us a 5-Star review :)
AVOID!!!
AVOID!!!
I went to this garage as part of my parts and labour with my warranty with the AA. The car was dropped off needed new oil valves which was what the diagnostic test picked up when the AA breakdown man came to my car. I sent over the breakdown reports and told them on the phone, I was then still charged a further 180 odd quid for more testing, which ok fair enough, I was dealing with Nathan who was quite rude though out my experience with this garage, a few times he said to me when I called to check on the car and what was happening, he was rude saying he should not be dealing with me because it’s through the AA the warranty, ok but it’s my car I need to speak to you at somepoint. When i was asking what the price was going to be I got told he can’t discuss that with me, I went to pick the car up on a Friday just before 5pm after him saying an hour earlier it would not be ready til Mon which I was ok with. Collected that car was given the diagnostic report, the car came out with more problems than it went in with, he fobbed me off telling me to get my partner to call Mon he would explain, my partner rang and Nathan wasn’t available and was going to call him back which he never did. Also Nathan test he test drive the car after fixing it which was a lie because the car had a slow puncture and the tyre was flat as a pancake. The engine management light was still on and the car had no power!!!!
I ended up having to go to a different garage and yes while the oil valves was being put in a wire wasn’t in the right place, I rang to complain and Adam didn’t really care, but not only that when I’m telling him about my experience with Nathan and how rude he was not once was there an apology. I’ve spoke to others in the area and people said why did you even go there, I informed Adam I’d be leaving a bad review where his repent was don’t all business’s get bed reviews sometimes. Avoid clearly fobbing women off!!!!
October 24, 2025
Unprompted review
Reply from Volksmaster
Hi Kim, we have been waiting for this review for 3 weeks, better late than never eh.
Your car was recovered to us via the AAs breakdown, parts and garage cover. Anyone familiar with these services understands that AA is our direct customer, not you. According to AA, we must liaise with them and they, in turn, liaise with you. We explained this several times politely to you but you didn't seem to understand and chose to play the discrimination card several times. The issue the AA had touched on, needed further testing which you authorised, hence the testing charges. We could not pin-point the exact issue that your roadside recovery tech ASSUMED it to be. Please bare in mind that AA have limited diagnostic capabilities, so they did not give a confirmed diagnoses, they just hinted towards oil they found on a pressure regulating valve and deemed this as a possibility as to the intermittent coil light and engine management lights on. Despite this, we worked on your instruction and tested further into this issue. Our testing found that there was damage to a plug connection to the oil switch and pressure regulating valve, so again with your authorisation we replaced these. We test drove the vehicle and the warnings did not come back on at that time.
If the vehicle had outstanding issues, all you needed to do was bring it back to us or at the very least, provide a professional report from this other garage.
Nathan is renowned for spending time making complex issues understandable to people who are not as technically minded and this is why we have hundreds of returning customers and a 4.9 Google review rating as well as a 4.8 rating on Trust pilot. When Adam contacted you, he sat and listened to you ranting, raving and swearing for 25 minutes and the forefront of your conversation was all about how you believe you are being discriminated against. Adam explained, we have certain policies and procedures to follow, as do the AA. He explained each policy and process to you but you didn't seem to want to listen. Instead you attempted to finish his sentences, throw various accusations of discrimination and use basic argumentative tactics to try to win an argument and trigger a reaction out of him. You then rang back a day later and spoke to Adam and said "Nathan hasn't put a wire back properly!" - Adam simply asked questions as to which wire this was and whether this other garage have carried out a report or taken a video so we could look further into this. You then started ranting and raving again, accusing us of "Fobbing women off" and threatening to leave a bad review.
In conclusion, you weren't happy for us to follow the correct VW testing and repair procedures and instructed us on what and how to repair. You weren't happy with the fact that this did not fully resolve the issues. You struggled to understand that we are a business and have processes and policies to follow and cannot just take your accusations as gospel without a professional report and when you didn't get your own way, you became irate, shouting at us and accusing everyone of victimising you. You are no longer welcome at any of our garages due to your disruptive behaviours.
Beautiful job by John Paul
Beautiful job by John Paul fast and reliable and used them twice now. Really impressed and would recommend for anyone looking to fix minor scratches or bumps on your car.
November 19, 2025
Unprompted review
Reply from Volksmaster
Thank you Jakub for the 5-Star review regarding your smart repair :)
Excellent customer service
Excellent customer service, car done and even washed when they said it would be
November 20, 2025
Unprompted review
Reply from Volksmaster
Thank you for taking the time to leave us a 5-Star review :)
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