Volksmaster Reviews 

555
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and expertise in car care. Many people appreciate the excellent service, noting its efficiency and thoroughness from drop-off to pick-up. The pricing is frequently mentioned as reasonable and competitive, offering great value compared to main dealerships. Reviewers also commend the outstanding customer service, citing clear communication, detailed explanations, and proactive updates. People are impressed with the quality of work, including comprehensive video inspections and the added touch of returning vehicles cleaned inside and out. This consistent reliability and transparent approach make customers feel confident and well-cared for.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professional, friendly, and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Price

Reviewers highlight positive aspects of price, often finding them competitive and reasonable. Customers... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Quality

People report positive experiences with quality, with many customers stating their vehicles run better than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied

Rated 5 out of 5 stars

Friendly service, as planned smooth drop off and job completed in good time and clear communication. ONLY slight gripe, and it's small. I know site is short on space, and vehicles are parked local... See more

Company replied

Rated 5 out of 5 stars

Great team effort from Bury branch, from pre booking full service through to drop off, completion of work, clarification of charges and new full video of inspection. Cannot fault in any way, perfect s... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

555 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(555)

303 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very positive service experience

I booked my car into Volksmaster for its annual service and had a great experience. Everything from booking to collection was smooth. I’ll definitely be using this garage again.

January 22, 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Volksmaster Oldham were excellent from…

Volksmaster Oldham were excellent from start to finish attentive and provided an excellent customer service. I take all the family cars to them always great service and professional work.

January 22, 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star review, Martn. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. Everything was explained clearly and precisely. The pick up and return of the car was a godsend for me. Well done to all who dealt with me at the company. I will recommend them to friends and family in future.

January 22, 2026
Unprompted review
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Reply from Volksmaster

Hi John, we are pleased that you were happy with our services. Thanks for the 5-Star review :)

Rated 5 out of 5 stars

Great!

Always easy to book in with, handle the servicing and maintenance of my Audi, never had an issue.

January 20, 2026
Unprompted review
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Reply from Volksmaster

Thanks so much for taking the time to leave us a 5-Star review!

Rated 5 out of 5 stars

Great customer service

Great customer service and great work carrried out. Thank you

January 20, 2026
Unprompted review
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Reply from Volksmaster

Thanks so much for taking the time to leave us a 5-Star review!

Rated 5 out of 5 stars

Returning happy customer

I’ve been using the Volksmaster on Ashton Road for several years now. I am always happy with their service and the cleanliness of my car when I collect. I would recommend them to anyone wanting a reliable garage.

January 19, 2026
Unprompted review
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Reply from Volksmaster

Hi Charmaine, than you for your continued support. We are glad you have entrusted us over the years and hope that you have beneffited from our major 30 year anniversary offers on our website . Thank you for the 5-Star review :)

Rated 5 out of 5 stars

Heywood branch

Heywood branch
I’m very happy with the work carried out on my car. The staff were very supportive too.

January 16, 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review :)

Rated 5 out of 5 stars

Brilliant garage with great knowledge

Brilliant garage with great knowledge! Took my Audi S3 in with a suspected head gasket. After a quick diagnosis they found that it was a faulty coolant system and replaced all parts and kept me updated with the repairs.
Efficient, knowledgeable and great communication.

Many thanks to the team and especially Nick who kept me updated and explained everything.

Would 100% recommend,

Jack.

December 20, 2025
Unprompted review
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Reply from Volksmaster

Hi Jack, we are pleased to see we managed to avoid a scary head gasket diagnoses. Thanks for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Really happy with Volksmaster Garage

Really happy with Volksmaster Garage – first time I’ve used them and I’ll definitely be back. Very friendly staff and a great service all round. As a lovely bonus, they even washed and vacuumed my car. Highly recommend.

January 15, 2026
Unprompted review
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Reply from Volksmaster

Hi Mrs Crompton, we are over the moon that you were happy with our services and we hope to see you in future for your routine maintenance needs. Thank you so much for leaving us a 5-Star review :)

Rated 5 out of 5 stars

Mandy was fantastic

Mandy was fantastic. Very helpful, patient and knowledgeable.

December 15, 2025
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review :)

Rated 5 out of 5 stars

recently retired after having my own garage

am recently retired after having my own garage for 40 years,unfortunately vw themselves lock down the ability to reset service intervals and I am not about to invest in more equipment just to reset the light.agents wanted 380,volksmaster bury £170 so no brainer really,although if I am honest doing it myself would cost a fraction of that,pollen filter for example is the easiest one I have ever seen,20 second job.i would still have needed the service light reset which no one would do unless they serviced it themselves.overall I am pleased with the professionalism and ease of getting it done,they even picked the car up and kept me updated.would use again instead of main agents that’s for sure.

January 15, 2026
Unprompted review
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Reply from Volksmaster

Hi Ian, we understand where you're coming from completely. We aim to offer dealer level services at a fraction of the cost. Thank you for taking the time to leave us a 5-Star review :)

Rated 4 out of 5 stars

Quick and good job on my car

Quick and good job on my car. I was reluctant to use them as Las years mot was a big mess up. But I think you got to give chances. It was well worth it. Finish ahead of time. All sorted.

January 12, 2026
Unprompted review
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Reply from Volksmaster

Hi Joan, sorry to hear of the issues in the past. We are gratfeul that you gave another change and took the time to leave us a review, thank you :)

Rated 5 out of 5 stars

Great company

Great company. Fixed really quickly I had a problem with my window. And I asked to check my tyres.
Keep the hard work guys.

January 12, 2026
Unprompted review
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Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

My car has recently had a smart repair…

My car has recently had a smart repair to remove a dent at the Oldham garage. The service was excellent. The staff were helpful and friendly. The repair was fantastic - good as new!
I highly recommend Volksmaster Ltd.

January 7, 2026
Unprompted review
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Reply from Volksmaster

Hi Katherine, we are pleased that you're happy with our smart repair, thank you for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Booked in my Audi with the branch at…

Booked in my Audi with the branch at Ashton road, Oldham as there had been a noise coming from the engine, The team were great at diagnosing the issue and got the car back to me in the matter of days, very prompt and efficient and also cheaper than the initial price I was quoted for repairing. Overall very pleased with the guys and the service provided.

January 2, 2026
Unprompted review
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Reply from Volksmaster

Hi James, we are pleased that you're happy with our services. Thanks so much for the 5-Star review :)

Rated 2 out of 5 stars

Disappointed

Our t5 campervan has been in and out of this garage numerous times last year with electrical issues.
Although customer service was good and I was informed about progress regularly, the van has never been fixed!
I also feel there was communication breakdown between the engineers and the customers. For example, the invoices were always ambiguous compared to the verbal descriptions that were given about work that had been carried out.
The last time I took my van to the garage i left it there for over two weeks and then got it back in a worse state than I left it. The advice was that I could bring it back another time and pay for another 2.5 hours of diagnostic labour (before any work would be carried out).
I will not be returning to that garage (and they’re probably delighted about that!)

December 16, 2025
Unprompted review
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Reply from Volksmaster

Hi Lindsey, we feel this review is quite unfair as we have gone above and beyond to fix these intermittent, difficult to diagnose issues and even discounted your invoices quite heavily because we were unable to give a clinical diagnoses. Your van originally came into us with a charging issue and we found that the alternator had failed so we replaced this. Shortly after this you came back to us and we found a wire was rubbing and had damage to it. We checked and resolved this issue Free of charge for you. Then around a month or 2 later you came back to us with a different issue of battery drain. The first step, as per manufacturers recommendations, was to replace the battery. Battery drains and parasitic amp draws can be extremely difficult for any technician to pin-point but we did eventually draw this down to a fuse for the central electronic control module so we replaced this fuse and advised you to monitor the situation as again, we couldn't be 100% on this, nobody can. The vehicle test drove ok and was on-site with us for a few days without any faults presenting. You needed your van as a matter of urgency so we did what we could to get it back to you all whilst advising that this issue needs monitoring. There have been many components added to your van as a result of the conversion to be a camper. Please be aware that battery drains are a complex issue to diagnose especially when a conversion has been carried out to the vehicle.

Rated 5 out of 5 stars

1st class service

From start to finish the staff are courteous and proffesional the service has been beyond expectations to diagnosing a fault moving swiftly with the repair.
The waiting area is setup perfect the gregarious nature of staff bookin vehicles or any queries are answered promptly.
Brilliant customer service and a genuine willingness to help.
The site visited was Ashton rd site.

December 24, 2025
Unprompted review
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Reply from Volksmaster

Hi Javed, thanks so much for taking the time to leave this amazing review, we appreciate the support and hope 2026 is a great year for you and your loved ones :)

Rated 5 out of 5 stars

Perfect as always.

From the friendly ladies on reception to the lovely chap who washed my car, they were all great! My car had a full service this time and the usual MOT. Callumn sent a video of the process pointing out possible future issues which was invaluable. Thank you guys. Jennie x

December 22, 2025
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review, we are pleased you were happy with our services!

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