VolksmasterReviews 

529
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 295 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and approachability, often noting the excellent customer service received from booking to completion. Many appreciate the clear communication, with updates provided throughout the service, and the transparency in pricing, often finding the costs competitive and fair compared to main dealerships. The quality of work is frequently commended, with efficient and knowledgeable technicians who often go the extra mile, and many customers are pleased to find their cars cleaned and valeted upon collection. However, some customers also noted issues with diagnostics and repairs, mentioning instances where problems were not fully resolved or where they felt charged for unnecessary inspections. A few other people also felt that communication could be inconsistent, with some experiencing rude staff interactions or a lack of clarity regarding work carried out and pricing.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Price

Users describe positive interactions with price, often finding them competitive and transparent. Many... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as brilliant, exceptional, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high standard of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Company kept me up to date with issues with my car. Sent a video of issues that needed immediate attention and any advisory that needed some attention. Picked up car after issues had been sorted and... See more

Company replied

Rated 5 out of 5 stars

Great team effort from Bury branch, from pre booking full service through to drop off, completion of work, clarification of charges and new full video of inspection. Cannot fault in any way, perfect s... See more

Company replied

Rated 5 out of 5 stars

Friendly service, as planned smooth drop off and job completed in good time and clear communication. ONLY slight gripe, and it's small. I know site is short on space, and vehicles are parked local... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

529 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(529)

274 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience when car broke down

Great experience, car broke down at home and was picked up and taken to the garage. Staff sent a video explaining their findings and a very clear list of recommended work with prices. All went smoothly and I’m very pleased with the work done on the car.

June 11, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Chris, we are pleased you were happy with our services. Thanks for the 5-Star review :)

Rated 5 out of 5 stars

Very informative and quick work

Very informative and quick work. Brilliant customer service from reception! Would definitely recommend if you’re ever having any car troubles!

June 11, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Matthew, thank you for taking the time to leave us a 5-Star reviw! We appreciate your feedback :)

Rated 5 out of 5 stars

Had our VW Tiguan brake fluid service…

Had our VW Tiguan brake fluid service undertaken at Volksmaster, cannot fault the professional service provided by all the employees,which exceeded my expectations and the video health check of my vehicle was an unexpected bonus.
Thanks for the quality service and professionalism

June 10, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks Roman for the 5-Star review and amazing feedback, we are pleased you were happy with our services :)

Rated 5 out of 5 stars

Great service

Great service

June 10, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review, Mark. What branch of ours did you visit?

Rated 5 out of 5 stars

Good experience

Following the recent closure of VW Main Agents in Bury I decided to give Volksmaster in Bury a try.
Very pleased I did. They operate almost exactly like the Main Agents did and charge (?)10-20% less. The staff are friendly and efficient and seem to really value your custom.
My car was collected (free) and delivered back once the service and MoT had been completed.
I had been recommended to them by a friend who had used the Heywood Branch and was very complementary about them.
The guys at Bury were also excellent. My only regret is that I had not used them in previous years, but I will certainly be using them in future.

June 5, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Tony, Thank you so much for taking the time to share your experience! We know how stressful it can be when a trusted local main dealer closes down, so we are absolutely thrilled that we could step in and provide that same high level of service for you (with the added bonus of better value!).

It's wonderful to hear that you enjoyed our free collection and delivery service, and that our Bury team made you feel valued. We really appreciate your friend's recommendation, and we are so glad you gave us a try. We look forward to looking after you and your car for many years to come!

Rated 5 out of 5 stars

Breakdown and annual service

I was booked in for normal annual service, but unfortunately, my alternator went faulty the day before, and I was taken by AA to Volkmaster ashton Rd, Oldham. Thankfully they managed to sort out my alternator problem and do the service too, but needed to be left in until the next day (understandably). Great service and professional throughout. Special thanks to Amanda, Kat and Nick at reception, and Dan (engineer).

June 3, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you so much for this wonderful review! Dealing with a faulty alternator the day before your service is incredibly stressful, so we’re just glad the AA brought you straight to us and that we could get it all sorted for you so quickly.

Amanda, Kat, Nick, and Dan will be absolutely thrilled to hear your special shout-out! We always try our best to pivot and accommodate unexpected repairs so our customers aren't left stranded. Thank you for choosing Volksmaster Oldham and for recognizing the team's hard work. Safe driving! 🚗💨

Rated 5 out of 5 stars

Absolutely fabulous staff excellent…

Absolutely fabulous staff excellent service my VW needed lots of work due to previous garage neglect and all jobs completed car in workshop for a week as not fit to drive just collected the car and valet completed car looks beautiful drives like it did when first bought wonderful service and from now on this is the only garage I will be visiting thank you to everyone ♥️

June 5, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you so much for this incredible review! We know how stressful it can be when you find out your car needs a lot of work due to past neglect, so we are incredibly glad we could turn that experience around for you.

Hearing that your VW drives like it did when you first bought it—and looks beautiful after its valet—is exactly what we love to hear. The team worked hard to get it back to being safe and fit for the road, and your kind words mean the world to everyone here.

Welcome to the Volksmaster family! We’re proud to be your go-to garage from now on, and we’ll always be here whenever you need us. Safe driving! 🚗💨

Rated 5 out of 5 stars

A Garage I Can Always Trust

Thanks for giving me confidence every time I bring my car in. I'm always completely satisfied with the service, and this visit was no exception. Friendly, professional, and reliable as always. Thank you!

June 3, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for the 5-Star review and amazing feedback, Rafal! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

CAR AND VAN VOLKSMASTER

Once again, cannot fault Volksmaster Van Center on Hollins Road & Car Center at Ashton Road.

Kat at Ashton Road car center is amazing, great customer service, cannot fault her a little bit.

Jordan & Craig at Volksmaster Van center same with him, great customer service, cannot fault him.

Nathan has been the best, has always looked aftered me, love his service and the work he does!

I totally recommend EVERYONE to use volksmaster, 1000% better than these back street garages!

June 3, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you so much for the incredible review, Mohammed! We are absolutely thrilled to hear that you had such a fantastic experience across both our branches.

Kat, Jordan, Craig, and Nathan will be delighted to hear your kind words—we are very lucky to have them on our team. Knowing that we’ve earned your trust and a 1000% recommendation over the competition means the world to us. Thank you for choosing Volksmaster, and we look forward to looking after you and your vehicles for years to come!

Rated 5 out of 5 stars

I’ve just had my MOT carried out at the…

I’ve just had my MOT carried out at the Heywood Branch. It was done at an offer price and both the reception and engineering staff were very friendly and efficient. I had cause to change the date of the job and this was done by phone without fuss. Thank you

May 28, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Diane, we are pleased you were happy with our services! Many thanks for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Back at Bury branch

Back at Bury branch again (lots of work being done to my EV, not because I was dissatisfied at all) and, as usual, fantastic service, a job well done at competitive prices. Thought I needed a new 12V battery but a health check by Volksmaster Bury meant I had no need to spend £300+ just yet. Thank you. The work done (replacing a pair of drop link after Group 1 VW only replaced one in October last year - I assume to quickly get more work out of me) was done speedily and professionally and no more knocking and clunking. Couldn’t recommend a garage more and Elysia (?) on reception is brilliant.

May 28, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Shaun, Many thanks for taking the time to leave this great feedback and 5-Stars! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Excellent service as aways

Excellent service as aways, my VW Touareg always goes to, volksmaster hollins road, great staff, always keep you upto date on progress

May 20, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Excellent customer service and had my…

Excellent customer service and had my Audi A3 back on the road within 48 hours. Staff were very helpful and informative. Will definitely use them again if needed.

May 13, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks, Tracy, for taking the time to leave a 5-Star review. We appreciate the feedback :)

Rated 5 out of 5 stars

Excellent job

Excellent job
Videos of your vehicle which shows all the parts that need replacing, don’t get that on a back street garage.
Can’t complain about the price with how much work was done to a top standard with no fuss, better than the main dealer garages

May 18, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Mike, we are pleased you were happy with our services. Thanks for taking the time to leave us a 5-Star review! :)

Rated 5 out of 5 stars

Golf service

Was able to book Golf in easily and with no fuss. Staff very helpful from customer service to technicians. Very thorough service with helpful advice. Very pleased with all work carried out and will use again.

May 15, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review, Andrew! We are pleased you were happy with our services :)

Rated 3 out of 5 stars

Was told I need new front break discs…

Was told I need new front break discs and pads and quoted £456 😳
I decided to get the discs and pads myself for £110
Had a mechanic fit them for £60
£170 all together
The mechanic told me one of my old pads were fitted the wrong way round
How did volksmaster not see this? 🤔

May 17, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Mark, this isn't necessarily true. We quoted £328.19 including VAT, unsure why you would add £120 on top of our quote? No matter the industry—whether it's vehicle maintenance, building, or electrical work—it is always cheaper to buy the materials yourself and hire a low-cost laborer to install them; Not sure why you would use this fact to attempt to make us look bad. Also, we carried out an INTERIM service which comes with a basic, visual inspection of brakes, tyres and suspension. It doesn't include stripping your brakes down, which is what is required in order to find details such as your pads being fitted incorrectly... Possibly a result of you using cheap mechanics over the years.

Rated 5 out of 5 stars

Excellent service as always at…

Excellent service as always at Volksmaster Heywood, I've used them many times now and wouldn't go anywhere else. Friendly knowlegable staff and good customer service . Audi A4 service carried out including video health check . Thanks again

May 8, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Simon, we are pleased you were happy with our services. Thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

What a place!

What a place!

The service and advice in relation to my Audi TTS has proved invaluable. Everyone is so friendly, approachable and knowledgeable. Alicia on reception was amazing keeping me informed and up to date with what was happening with my car. She took the time to explain things properly in a professional and friendly manner. I will only use VolksMaster (Bury) to look after my car. I even took them in some chocolates to say thank you. Brilliant work. If you want somewhere trustworthy and good value you can’t go wrong with them.

May 14, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi David, thanks so much for taking the time to leave us a 5-Star review. We are pleased you were happy with our services and have passed your feedback onto the branch, they are overjoyed! Nice wheels by the way :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look