Volksmaster Reviews 

536
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 295 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and approachability, often noting the excellent customer service received from booking to completion. Many appreciate the clear communication, with updates provided throughout the service, and the transparency in pricing, often finding the costs competitive and fair compared to main dealerships. The quality of work is frequently commended, with efficient and knowledgeable technicians who often go the extra mile, and many customers are pleased to find their cars cleaned and valeted upon collection. However, some customers also noted issues with diagnostics and repairs, mentioning instances where problems were not fully resolved or where they felt charged for unnecessary inspections. A few other people also felt that communication could be inconsistent, with some experiencing rude staff interactions or a lack of clarity regarding work carried out and pricing.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Price

Users describe positive interactions with price, often finding them competitive and transparent. Many... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as brilliant, exceptional, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high standard of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Company kept me up to date with issues with my car. Sent a video of issues that needed immediate attention and any advisory that needed some attention. Picked up car after issues had been sorted and... See more

Company replied

Rated 5 out of 5 stars

Great team effort from Bury branch, from pre booking full service through to drop off, completion of work, clarification of charges and new full video of inspection. Cannot fault in any way, perfect s... See more

Company replied

Rated 5 out of 5 stars

Friendly service, as planned smooth drop off and job completed in good time and clear communication. ONLY slight gripe, and it's small. I know site is short on space, and vehicles are parked local... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(536)

284 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and had my…

Excellent customer service and had my Audi A3 back on the road within 48 hours. Staff were very helpful and informative. Will definitely use them again if needed.

May 13, 2026
Unprompted review
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Reply from Volksmaster

Many thanks, Tracy, for taking the time to leave a 5-Star review. We appreciate the feedback :)

Rated 5 out of 5 stars

Excellent job

Excellent job
Videos of your vehicle which shows all the parts that need replacing, don’t get that on a back street garage.
Can’t complain about the price with how much work was done to a top standard with no fuss, better than the main dealer garages

May 18, 2026
Unprompted review
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Reply from Volksmaster

Hi Mike, we are pleased you were happy with our services. Thanks for taking the time to leave us a 5-Star review! :)

Rated 5 out of 5 stars

Golf service

Was able to book Golf in easily and with no fuss. Staff very helpful from customer service to technicians. Very thorough service with helpful advice. Very pleased with all work carried out and will use again.

May 15, 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review, Andrew! We are pleased you were happy with our services :)

Rated 3 out of 5 stars

Was told I need new front break discs…

Was told I need new front break discs and pads and quoted £456 😳
I decided to get the discs and pads myself for £110
Had a mechanic fit them for £60
£170 all together
The mechanic told me one of my old pads were fitted the wrong way round
How did volksmaster not see this? 🤔

May 17, 2026
Unprompted review
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Reply from Volksmaster

Hi Mark, this isn't necessarily true. We quoted £328.19 including VAT, unsure why you would add £120 on top of our quote? No matter the industry—whether it's vehicle maintenance, building, or electrical work—it is always cheaper to buy the materials yourself and hire a low-cost laborer to install them; Not sure why you would use this fact to attempt to make us look bad. Also, we carried out an INTERIM service which comes with a basic, visual inspection of brakes, tyres and suspension. It doesn't include stripping your brakes down, which is what is required in order to find details such as your pads being fitted incorrectly... Possibly a result of you using cheap mechanics over the years.

Rated 5 out of 5 stars

Excellent service as always at…

Excellent service as always at Volksmaster Heywood, I've used them many times now and wouldn't go anywhere else. Friendly knowlegable staff and good customer service . Audi A4 service carried out including video health check . Thanks again

May 8, 2026
Unprompted review
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Reply from Volksmaster

Hi Simon, we are pleased you were happy with our services. Thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

What a place!

What a place!

The service and advice in relation to my Audi TTS has proved invaluable. Everyone is so friendly, approachable and knowledgeable. Alicia on reception was amazing keeping me informed and up to date with what was happening with my car. She took the time to explain things properly in a professional and friendly manner. I will only use VolksMaster (Bury) to look after my car. I even took them in some chocolates to say thank you. Brilliant work. If you want somewhere trustworthy and good value you can’t go wrong with them.

May 14, 2026
Unprompted review
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Reply from Volksmaster

Hi David, thanks so much for taking the time to leave us a 5-Star review. We are pleased you were happy with our services and have passed your feedback onto the branch, they are overjoyed! Nice wheels by the way :)

Rated 5 out of 5 stars

Excellent Service

Excellent service as always from the lovely people at Volksmaster Bury. Their "pick up & delivery" service is a real plus & the communication at all levels is very good.

May 5, 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star revioew and great comments :)

Rated 5 out of 5 stars

Really positive experience

Really positive experience, really friendly and helpful staff, and all in all can’t fault the work they did on my car body repair! Definitely recommend

May 5, 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave this great feedback and 5-Star review! :)

Rated 5 out of 5 stars

Had four wheel alignment done,great…

Had four wheel alignment done,great service and excellent staff.be back soon for air con regass.

May 5, 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review - We are pleased you were happy with our services :)

Rated 4 out of 5 stars

Very thorough and polite service and…

Very thorough and polite service and always keep the customer informed.
Ashton Rd Garage.

May 1, 2026
Unprompted review
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Reply from Volksmaster

Hi Terry! We are pleased you were happy with our services, thanks for taking the time to leave a 5-Star review :)

Rated 5 out of 5 stars

Regular customer

Regular customer. Always the great service

May 1, 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star review, Bradley :)

Rated 5 out of 5 stars

Always a friendly and professional…

Always a friendly and professional welcome from the team at Volksmaster Oldham. This time they have gone over and above for me, I had an emergency whereby I could not secure my car, I took it in for a quick bit of advice and to book ASAP, they took in my car and made time on the day to fix and make it safe again. As ever a full debrief of the work done and ensuring I was happy with that before I left. Superb personal service and value for money.

April 29, 2026
Unprompted review
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Reply from Volksmaster

Hi Rich, many thanks for the amazing feedback and 5-Stars. We are pleased you were happy with our services and appreciate the feedback :)

Rated 5 out of 5 stars

Jordan and reception staff were…

Jordan and reception staff were knowledgeable and friendly.
The bodywork finisher and paint sprayer was very obliging and helpful.
The work done on my car was second to none - absolutely perfect.
Thank you for looking after me and my car. Highly recommend.

May 1, 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the exceptional feedback and 5-Stars, Nikki! We are pleased you were happy with ourt services :)

Rated 5 out of 5 stars

First class as always

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with these cars. This time the tailgate wasn't opening on my current Q7, and the night before my visit I had a problem with the sunroof too. Took it in, they put a new lock on the tailgate fixing that issue, and resolved the sunroof problem FOC. First class & highly recommended. Prices always reasonable considering the level of expertise provided.

April 29, 2026
Unprompted review
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Reply from Volksmaster

Hi Brian, wow what an amazing review! Thanks so much for your custom over the years as well as the great comments and 5-Star review :)

Rated 5 out of 5 stars

Really pleased as always with the price…

Really pleased as always with the price service and honesty of the guys at bury branch

April 28, 2026
Unprompted review
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Reply from Volksmaster

Hi Craig, thanks for your 5-Star review and great comments! We are pleased you're happy with our services! :)

Rated 3 out of 5 stars

Unmatched Experitse but careless speeding on test drive

The service was exactly what I needed. I needed a Turbo actuator replacement on 2.0 TDI. Everyone was quoting crazy amounts and was saying it would take them 6-7 hours to replace it for me and had to take the turbo out for it. Volkmaster did it in 2 hours. However they did speed in my car when they took it for a test drive. Wouldn't be bothered by it but I have a blackbox installed.

April 24, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Hamza, we are happy to have resolved the issues your car was facing. I'm sorry to hear about the potential speeding, we are currently investigating this issue to find out what happened.

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