Volksmaster Reviews 

537
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 295 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and approachability, often noting the excellent customer service received from booking to completion. Many appreciate the clear communication, with updates provided throughout the service, and the transparency in pricing, often finding the costs competitive and fair compared to main dealerships. The quality of work is frequently commended, with efficient and knowledgeable technicians who often go the extra mile, and many customers are pleased to find their cars cleaned and valeted upon collection. However, some customers also noted issues with diagnostics and repairs, mentioning instances where problems were not fully resolved or where they felt charged for unnecessary inspections. A few other people also felt that communication could be inconsistent, with some experiencing rude staff interactions or a lack of clarity regarding work carried out and pricing.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Price

Users describe positive interactions with price, often finding them competitive and transparent. Many... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as brilliant, exceptional, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high standard of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Company kept me up to date with issues with my car. Sent a video of issues that needed immediate attention and any advisory that needed some attention. Picked up car after issues had been sorted and... See more

Company replied

Rated 5 out of 5 stars

Great team effort from Bury branch, from pre booking full service through to drop off, completion of work, clarification of charges and new full video of inspection. Cannot fault in any way, perfect s... See more

Company replied

Rated 5 out of 5 stars

Friendly service, as planned smooth drop off and job completed in good time and clear communication. ONLY slight gripe, and it's small. I know site is short on space, and vehicles are parked local... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

537 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(537)

285 reviews in the last 12 months

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Rated 1 out of 5 stars

After paying £105 for an initial…

After paying £105 for an initial inspection of my Audi Q3 I was asked to rebook a further two hours for more inspection a further £210 !! I had an appointment today at 10.00 - I returned at 12.00 and the car had not been touched saying they had been very busy !!! No call to explain- killing two hours in Heywood is no mean feat !! Be warned.
Update - the manager called me today (26th) with apologies and an offer to half the two hour inspection cost and collect and deliver my car ! A very appreciated gesture - all good !!

March 25, 2026
Unprompted review
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Reply from Volksmaster

Hi Steve, We had an unexpected staffing issue on the day of your booking which put us behind by a couple of hours, this is a rarity and we still ensured the inspection was carried out that day. Further to this, your vehicle did require further testing which isn't our fault. We feel it is unfair for you to leave a 1-Star review, especially since you're booked back in with us at the beginning of April for the additional testing.

Rated 4 out of 5 stars

Pleasant staff and up front with…

Pleasant staff and up front with services and prices, an all round great experience (Including the Licorice!) except for one issue.

Lack of toilet facilities for customers (which I partly understand) my journey from home to Volksmaster Ashton Road, Oldham should have been approximately thirty minutes but turned out to nearer ninety minutes because of roadworks/traffic. I was forced to use a nearby local establishment for an urgent PNB.

Had I been accommodated for a PNB at VM, I would have awarded them a five star review vice the four star review.

March 23, 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the kind words about our service! We’re glad we could get you back on the road. Regarding the restroom, we apologize for the inconvenience. Because our facilities are located at the back of the workshop, insurance and safety regulations prevent us from allowing customers to walk through the active work area. We appreciate your understanding and look forward to seeing you again!

Rated 5 out of 5 stars

First time we have used Volksmaster

First time we have used Volksmaster , we had two cars serviced their and had a very good experience and will be using them again.

March 17, 2026
Unprompted review
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Reply from Volksmaster

Hi Chris, Thanks so much for taking the time to leave us a 5-Star review. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Great service

Great service , always try to give an appointment that works with me being self employed, from dealing with receptionist to picking my vehicle up the service is quality.

March 20, 2026
Unprompted review
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Reply from Volksmaster

Thank you for your 5-Star review :)

Rated 5 out of 5 stars

A much better alternative to VW Main Dealers

Superb service all around. Lovely staff, great communication, great offers including discount on MOTs etc.

I've switched from main dealer servicing to Volksmaster Bury for future work on my 23 plate Golf.

March 20, 2026
Unprompted review
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Reply from Volksmaster

Hi Scott, it's great to welcome you aboard. Thanks so much for your trust and business as well as the 5-Star review :)

Rated 1 out of 5 stars

I put my car in for a diagnostics to…

I put my car in for a diagnostics to find out what was wrong with my car they told me it was the head needed skimming water pump cam belt changing wanted 3500 to fix it I tuck my car back 100 pound it cost me for the diagnostic I then took my car to another garage to be looked at and it was not what they said it was the turbo and the price to fix my car was a lot cheaper then they quoted me this company was telling me work needed doing when it didn’t they want me to pay for work that didn’t even need fixing

November 23, 2025
Unprompted review
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Reply from Volksmaster

Hi Sean, you came into us 3 months ago to apply to have the repair carried out by your warranty. We stand by our findings and stress that the work does require completing. There is a huge difference between a temporary repair and a correct repair :)

Rated 5 out of 5 stars

Transparent pricing and good…

Transparent pricing and good communication. The video walk around of my car was clear and they took the time to go through the diagnostics. Definitely recommend.

March 20, 2026
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review - We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Once again I bring to you a 5 star…

Once again I bring to you a 5 star rating for Volksmaster. This time I had the pleasure of entrusting the experts with rectifying a couple of bodywork issues on my Golf GTi. From start to finish, I was kept in the loop, there was no fuss and was delighted with the service. I cannot recommend Volksmaster highly enough and I will certainly be calling on their expertise again.

March 16, 2026
Unprompted review
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Reply from Volksmaster

Hi Chris, we are pleased you were happy with our services and quality of repair. Thank you for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Quality again at Bury!

Once again used Bury branch, this time for MOT. Dropped off pre 8am and picked up at 9. Most efficient garage I have ever dealt with. Clean bill of car health for another year. Thanks to all staff once again, friendly and knowledgable.

March 17, 2026
Unprompted review
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Reply from Volksmaster

Hi, we are pleased you were happy with our services! thank you for the 5-Stars :)

Rated 5 out of 5 stars

Always use Volkmaster for my services…

Always use Volkmaster for my services and first time for MOT. Always provide a very good service. Pick up and drop off is also very handy

March 19, 2026
Unprompted review
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Reply from Volksmaster

Hi Johnny, thanks so much for the 5-Star review, we are pleased you were happy with our services :)

Rated 5 out of 5 stars

Bury - Component replacement and MOT

Recently used the Bury branch for new shocks, pads and MOT for my car. Work was done quickly at a good price. Overall experience was great. Definitely recommended

March 18, 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star review, Josh! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Bury garage

This is my 'go to garage'. Have been looking after my car for years. They do a great job and are always ready to go the extra mile.

March 16, 2026
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Stars and great comments. We are pleased you were happy with your visit :)

Rated 5 out of 5 stars

Great garage

Great garage, carried out the repairs to a satisfactory standard even washed and valeted the car afterwards little bit pricier than other garages but you get a decent warranty and professional work so no worries about the work carried out as is missing from a lot of other garages these days.

March 16, 2026
Unprompted review
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Reply from Volksmaster

Many thanks for your great comments, Chris! We are pleased you're happy with our services :)

Rated 5 out of 5 stars

Excellent, friendly service

I've been going to VolksMaster whenever my car is out of warranty for over 30 years and never been disappointed. Since Pentagon, the SEAT dealer, disappeared from Oldham, I've been left with no choice but I feel Volksmaster's work is better value for money and more friendly anyway. If they do recommend something extra needs doing it always feels genuinely necessary. Very happy to recommend them.

March 17, 2026
Unprompted review
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Reply from Volksmaster

Hi Richard, we aim to offer a better, more friendly and trust-worthy service at a fraction of the cost than the main dealer and we are pleased this has resonated with you. Thanks for the support and amazing 5-Star review :)

Rated 5 out of 5 stars

Oldham and van centre

Oldham and van centre. The team that did the MOT on my van were great. This isn't my first visit and to be honest wouldn't take my canpervan any where else. They are friendly. Keep you informed most important they care.

March 14, 2026
Unprompted review
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Reply from Volksmaster

Thank you for your loyalty, continued support and great comments! We are pleased you are happy with our services :)

Rated 5 out of 5 stars

First class service

Easy process to book a service and MOT. Excellent updates including the video of the car.
Friendly and professional, would recommend anyone considering a VW service to try here first.

March 16, 2026
Unprompted review
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Reply from Volksmaster

Thank you for your great comments and 5-Stars both :)

Rated 5 out of 5 stars

Great service

Great service, very happy
Thank you

March 10, 2026
Unprompted review
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Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Audi a3 service and mot

Booked service and mot with the Bury branch. Also had brake fluid changed and air-conditioning serviced. Given price when booking in . Rear shock absorbers leaking,the car dud have a bit of a wobble on so not unexpected. Steve sent a video of the cars health check and a quote for the extra work . All done to the usual high standard car feels like a new one again . Would highly recommend volksmaster the staff a really helpful and keep you up-to-date with the progress. Thanks again

March 11, 2026
Unprompted review
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Reply from Volksmaster

Hi Ste, thank you for taking the time to leave these great comments and 5-Stars! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Volksmaster…

Volksmaster offers a different service than most garages. I only went for an oil change yet my vehicle was fully inspected with no extra cost added to the oil change. The staff are helpful, friendly and polite and Kat makes an excellent coffee. The bill was fully itemised and a complete breakdown given. I would recommend Volksmaster over a main dealer.

March 12, 2026
Unprompted review
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Reply from Volksmaster

Hi Sonny, thanks so much for taking the time to leave us a 5-Star review - We are pleased you are happy with our services and of course, Kats excellent coffees :)

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