Volksmaster Reviews 

548
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and expertise in car care. Many people appreciate the excellent service, noting its efficiency and thoroughness from drop-off to pick-up. The pricing is frequently mentioned as reasonable and competitive, offering great value compared to main dealerships. Reviewers also commend the outstanding customer service, citing clear communication, detailed explanations, and proactive updates. People are impressed with the quality of work, including comprehensive video inspections and the added touch of returning vehicles cleaned inside and out. This consistent reliability and transparent approach make customers feel confident and well-cared for.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professional, friendly, and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Price

Reviewers highlight positive aspects of price, often finding them competitive and reasonable. Customers... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Quality

People report positive experiences with quality, with many customers stating their vehicles run better than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied

Rated 5 out of 5 stars

Friendly service, as planned smooth drop off and job completed in good time and clear communication. ONLY slight gripe, and it's small. I know site is short on space, and vehicles are parked local... See more

Company replied

Rated 5 out of 5 stars

Great team effort from Bury branch, from pre booking full service through to drop off, completion of work, clarification of charges and new full video of inspection. Cannot fault in any way, perfect s... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(548)

296 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good experience

Very good experience. Audi service at a fraction of the cost and the exact same as taking it to the dealership. Kept me up to date all the time will definately use them again.

February 25, 2026
Unprompted review
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Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review, Chris. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Volksmaster Bury - Great service

Volksmaster Bury are my go to garage and have been for a good while now. Always provide a great level of service and nothing is too much bother, highly recommended.

February 25, 2026
Unprompted review
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Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review, Greg :)

Rated 5 out of 5 stars

I normally take my cars to the dealers…

I normally take my cars to the dealers but after going to Heywood Volksmaster I won’t be going anywhere else.
Excellent communication and service, pleasant staff.
Definitely recommend.

February 25, 2026
Unprompted review
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Reply from Volksmaster

Hi Philip, thank you for taking the time to leave us a 5-star review. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Fantastic service and people

I’ve been using Volksmaster Heywood for over five years now for all my MOTs and servicing, and I can’t recommend them highly enough. They are consistently open, honest, and incredibly professional. I always appreciate how they take the time to itemise everything on the bill, so I know exactly what I’m paying for. No hidden charges, just clear and fair pricing. The team is efficient too, they get the work done promptly without sacrificing quality. If you’re looking for a trustworthy and reliable garage, Volksmaster Heywood is the place to go! Keep up the fantastic service

February 24, 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review, Arfan! We are pleased you're happy with our services and thanks also for your continued support :)

Rated 5 out of 5 stars

I’ve had my vehicle serviced and…

I’ve had my vehicle serviced and maintained over the past 5 years by the guys at volkmaster bury. Faultless, never an issue with any of the work, competitively priced considering they are VW approved garage. Highly recommend

February 23, 2026
Unprompted review
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Reply from Volksmaster

Hi Daniel, thanks so much for your continued support and loyalty. We are over the moon that you're happy with our services :)

Rated 5 out of 5 stars

Finally found my issue after 2 other…

Ashton Road, Oldham. Finally found my issue after 2 other mechanics failed to find it!! Very concise and detailed report given aswell as a video, visually showing you the info on the report. Very professional 👏

February 23, 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for taking the time to leave us a 5-Star review, Michael. We are pleased to have pin-pointed an issues that others struggled with :)

Rated 1 out of 5 stars

Poor workmanship

First time using this garage and very impressed, excellence level of service. Would definitely come back again in the future.

*UPDATE*

I hate to change my review to a 1 star however I really need to share this feedback. I recently noticed in the last few days a rattling noise coming from somewhere inside the engine bay. Luckily, I work for a car dealership so I was able to get the techs there to have a look for me. What they found was really quite shocking. There was several screws missing from the under tray, and the ones that were still there were loose and had not been re-fitted properly. One screw even looks to have even been angle grindered off and has been left in a poor state. Thankfully, my work has fixed it for me for free which was only possible because I work for a dealership. I was initially really happy with your service, however it’s incredibly concerning to find that a “specialist” garage with such good reviews could mess up something so simple so badly. I certainly don’t think I could trust you with any work in the future. I just really hope you pull this up with the technician who performed the work on my car, and whoever signed off on the quality check - if you need my details to help with this, please let me know.

February 23, 2026
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review, Morgan. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Excellent service

Excellent service from this garage. Took my vehicle in with a number of problems. They established the cause of the problems, updated me and then carried out the work. They kept me well informed throughout.

February 19, 2026
Unprompted review
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Reply from Volksmaster

Thanks so much for the 5-Star review, Kamal :)

Rated 5 out of 5 stars

A professional garage

This garage is the one you find and never leave for anyone else. I've been using volksmaster since getting my first car many years ago and been using them ever since. The family run business brings a homely ambience but with a very professional touch.
Highly recommend

February 18, 2026
Unprompted review
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Reply from Volksmaster

Hi Steven, thank you so much for the great feedback and 5-Star review, which branch of ours was it that you attended please?

Rated 5 out of 5 stars

Reliable service

As I have done for many years I took my car to Heywood Volksmaster. I travel several miles to use their services but the professionalism and friendliness of the staff make it worthwhile. I am always pleased with the job that they do at a fair and reasonable price.would thoroughly recommend them

February 13, 2026
Unprompted review
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Reply from Volksmaster

Hi David, we are pleased you were happy with our services. Thank you for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

A great smart repair

Used Oldham Van Centre 179 Hollins for a smart repair. Two colour repair with dent and scrape done brilliantly. All the staff were fantastic and the car came back with a better valet than most main dealers. The price was fantastic and their curtesy cars are also very reasonable should you need one.

February 16, 2026
Unprompted review
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Reply from Volksmaster

We are pleased you were happy with our body repairs. Thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Volksmaster Ashton Road (Oldham)

I use Volksmaster (Ashton Road (Oldham)) to service my Skoda Octavia. I find the staff very friendly and helpful and they know their stuff and would strongly recommend them.

February 12, 2026
Unprompted review
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Reply from Volksmaster

Hi John we are pleased you were happy with our services. Thank you for the 5-Star review :)

Rated 5 out of 5 stars

Great service and workmanship from a great company.

I have always received service and workmanship of the highest standard from Volksmaster in Bury. I own a Seat Leon and always take this car to Volksmaster for every service and MOT. The workmanship is excellent and communications are of the highest standard. Prior to the Seat, I owned an Audi TT for a few years and always used Volksmaster for that car as well. As long as I own a VW, Audi or Seat car I will be using them with no hesitation. Highly recommended.

February 12, 2026
Unprompted review
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Reply from Volksmaster

Hi Charles, many thanks for taking the time to leave us a 5-Star review. We are pleased that you're happy with our services. Just so you know, we carry out servicing, diagnostic and repairs on all makes and models :)

Rated 1 out of 5 stars

I booked my car in for diagnostics and…

I booked my car in for diagnostics and to be told there is £4000 damage, I explained my warranty will cover the damage and all they wanted was proof and the garage wasn't really keen on doing that, I've rang 5 garages and all garages told me its a £2500 max job and even said this garage is known to rip people off, They admitted to charging customers £100 an hour for labour! Even my warranty company said I think they maybe trying to get as much money as possible.

February 12, 2026
Unprompted review
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Reply from Volksmaster

Hi Joe, everything seemed to be running smoothly until you were advised that some of the parts required upfront payment. There will always be back street garages that say negative things about us and state that our prices are too high but they won't carry the work out themselves. Your vehicle needed extensive repairs relating to the turbo charger and the timing belt amongst a few other things. We have never tried to hide our labour charges. We offer a dealer level service at a fraction of the cost. We don't rip anybody off, we charge premium prices for a premium service and we can guarantee you won't get our levels of service, honesty and compassion from any other garage in the North West.

Rated 5 out of 5 stars

Recently had my car booked in for a EPC…

Recently had my car booked in for a EPC fault the guys diagnosed the issue and solved the problem… always great service from the bury branch and I feel I can trust what they advise me, been taking my cars here for over 20 years .

February 9, 2026
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review and continued custom, Paul! We are pleased you are happy with our services :)

Rated 5 out of 5 stars

Used Bury Volksmaster for an MOT and interim service

Used Bury Volksmaster for an MOT and interim service on my Audi Q3. The customer service from booking the works to completion was 5star. Dropped off car as prearranged and video received promptly explaining what they had checked and confirming there were no urgent repairs needed. Car was returned to me clean and washed, which was appreciated. Not the first time we have used Volksmaster and certainly won’t be the last. I was satisfied with the quote for the work which was considerably less than an Audi main dealership. Thank you Volksmaster.

February 10, 2026
Unprompted review
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Reply from Volksmaster

We are pleased you were happy with our services. Thank you so much for the 5-Star review :)

Rated 5 out of 5 stars

Quality job

The paint that was required to cover the car was very good match very impressed. Thank you

February 10, 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you for the 5-Star review, Farzana. We are pleased you were happy with our services :)

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