The Vonovia team took care of the issues and was possible to speak with one person in English. Thanks for that. Unfortunatly the app is no english version and is hard to follow when is not even possib... See more
Company replied
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See what reviewers are saying
The whole experience was very smooth and seamless and feels unbleiveble to be honest. We sent the request and the team reached out, process our application and also asked for missing documents instead... See more
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It was confusing when I received notification that I had to upload documents that I did already. Also, it was frustrating, after sending the documents, that I couldn't do anything else in the app. It... See more
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I love being able to see everything digitally and in one place - I can contact my representative, see contract, payment history, submit applications for rental history / pets / renovations. The tips... See more
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Company details
Written by the company
Vonovia bietet rund einer Million Menschen in Deutschland ein Zuhause und beteiligt sich daran, Antworten auf die aktuellen Herausforderungen auf dem Wohnungsmarkt zu finden: Das Unternehmen setzt sich ein für mehr Klimaschutz, mehr altersgerechte Wohnungen und für ein gutes Zusammenleben in den Quartieren. In Kooperation mit sozialen Trägern und den Bezirken unterstützt Vonovia soziale und kulturelle Projekte, die das nachbarliche Gemeinschaftsleben bereichern. Vor Ort kümmern sich Objektbetreuer und eigene Handwerker um die Anliegen der Mieter. Diese Kundennähe sichert einen schnellen und zuverlässigen Service. Zudem investiert Vonovia in die Instandhaltung der Gebäude und entwickelt wohnungsnahe Dienstleistungen für mehr Lebensqualität. Für Fragen im Zusammenhang mit Mietverträgen und Nebenkostenabrechnungen ist der zentrale Kundenservice über eine regionale Telefonnummer, per E-Mail, Fax, App oder postalisch erreichbar.
Wir geben Menschen ein Zuhause.
Written by the company
- Mit rund 548.000 Wohnungen bundesweit ist Vonovia eines der führenden Immobilienunternehmen in Deutschland. Dieser besonderen Rolle sind wir uns bewusst: Wir engagieren uns vor Ort – für unterschiedliche Projekte und Vereine. Vor allem aber für die rund eine Million Menschen, die bei Vonovia wohnen. Unser Engagement reicht von der dänischen Grenze im Norden bis zu den Alpen im Süden – damit sich unsere Mieterinnen und Mieter in ihrem Zuhause wohlfühlen. Darüber hinaus profitieren unsere Mieterinnen und Mieter von maßgeschneiderten Angeboten – ob eine günstige und nachhaltige Energieversorgung, schnelles Internet oder die Umsetzung individueller Wohnwünsche.
Contact info
Universitätsstr. 133, 44803, Bochum, Germany
- 0234-414 700 000
- kontakt.vonovia.de
- www.vonovia.de
4.3
Excellent
8K reviews
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I am very happy with the Venovia…
I am very happy with the Venovia service. All the service members are very helpful and well behaved. Thanks to venovia.
March 2, 2026
Reply from Vonovia
Thank you! We appreciate the positive feedback.
very reliable and good response time
February 16, 2026
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Friendly
I like that vonovia agent was friendly when I came to the viewing appointment and was patience to answer some questions
February 12, 2026
Reply from Vonovia
Thank you! We appreciate the positive feedback.
More then 24hrs now
More then 24hrs now, and Shitt customer service always say that service team is on it's way, it's 23:12.
-3 temprature and No warm water and no heaters.
February 6, 2026
Unprompted review
Reply from Vonovia
Hello Wormser,
thank you very much for your feedback. We regret the inconvenience described. In order to review the matter, we kindly ask you to provide your tenancy agreement number. Once we have received it, we will forward your case to the responsible department, who will then contact you directly.
Simply the Best
Simply the Best , App is easy to use , you get help really fast and the problem is solved . No ignoring or late response. Mein Vonovia app is really good , detailed , easy to set up and one can do and see everything from the app .
January 28, 2026
Unprompted review
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Smooth and Seamless experience
The whole experience was very smooth and seamless and feels unbleiveble to be honest. We sent the request and the team reached out, process our application and also asked for missing documents instead of directly rejecting us. The apartment view was also seamless and smooth. Overall the whole process from applying for the apartment to sign th rental contract was a good experience.
December 22, 2025
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Apartment rental
Signing the contract through the app was very convenient. It would be good to also have a customer service email address for contact, so it doesn't depend on the phone.
December 25, 2025
Reply from Vonovia
Thank you! We appreciate the positive feedback.
You can reach our customer service via phone, tenant app, or through our service chat. Find out more here: vonovia.de/en/mein-zuhause/customer-service#contact
I would give 0 stars if possible
I would give 0 stars if possible. We moved in and the windows were broken, there was a hole in the wall in the bathroom, the water ran out of the shower into the bathroom, the wood floors are not sealed and already had marks all over them, the apartment was dirty so we had to wash and clean everything ourselves before moving in. The elevators don’t work often and I’ve gotten stuck in them. The parking garage wasn’t available and yet we paid fully for it. In addition to this the noise of the construction on the building is incessant and unrelenting from 6:45am to 6:30 pm and makes it difficult to work from home.
December 17, 2025
Unprompted review
Reply from Vonovia
Hello Maria Withrow,
thank you for your feedback. We regret the inconveniences you described and understand your frustration.
In order to review the matter, we kindly ask you to provide your rental contract number. Once we have received it, we will forward your case to the responsible department, which will then contact you directly.
From my personal experience with…
From my personal experience with Vonovia, they were very accessible and swift with my request of renting an apartment. I am very happy that they stopped my long search for apartment.
I also want to add that they should please add the translation feature to the Vonovia App for non German speaker. Let's be able to translate to English.
December 3, 2025
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Instant contact with customer service representative
Process for reservation and contract finalisation was smooth. The only problem I faced was no English language customer support and whenever I tried reaching out via customer service I had to wait 20 - 25 minutes almost every time.
December 1, 2025
Reply from Vonovia
Thank you for your feedback and for the note, which we will forward internally.
Reply from Vonovia
Vielen Dank für die positive Bewertung!
Reply from Vonovia
Hello Modupe Odusanya,
thank you for your feedback. If you have a specific concern we can assist you with, please provide us with more details.
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Reply from Vonovia
Thank you! We appreciate the feedback.
Very good service provided always but…
Very good service provided always but always not within the expected timeframe!
November 14, 2025
Unprompted review
Reply from Vonovia
Thank you! We appreciate the positive feedback.
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