Voyage Prive Reviews 

Good hotel, good food, good location, downside very long transfer,

Easy to use, great experiences at our locations so far.
Been really impressed.

Booking , information and contact with voyage prive was all easy and clear. When we did have to contact them, they answered promptly and made us feel at ease with all of the details of our booking.

Good value for money. Seamless process and booking, good communication and paperwork.

Nice and straightforward. Buy accom with or without flughts. Simple documentation. Emergency numbers. The accommodation has always come up to or even exceeded expectations at a great price. Go for it!
Only slight reservation is that there are often a few unexpected extras before the final payment.

It is a wonderful location with a very serviceoriented staff. We disliked that last transportation from Venice was moved from 22.30 to 9.00 and we felt that tha Hotel wasn’t ready to receive guest. As an example the lobby

Fabulous hotel in the best location, as advertised, at a very competitive rate. We particular loved the views of the Bay of Kotor, the spacious room, wonderful breakfast, impeccable and friendly service, exceptional spa and glorious pool and sun loungers. Would happily go back tomorrow.

Well organised and hustle free trips and transfers. Nicely located hotel but not of Voyage Prive’s usual high standard: dated rooms, average food and additional charges for coffees and water.
Gulf of Naples stunning and trips nicely covered most of them. Capri was a particular gem and the Narodni spa a pleasant surprise, although too short for a truly relaxing experience. A nice mixture of activities and relaxing time.

Fantastic holiday. Great flights, hotels, transfers and communication

Magic experience and well organized - used this service many times, never disappointed

Easy to book, everything was as expected if not better, great experience in general

Poor experience and customer service. Having booked a trip to Japan which I was excited about specially Mount Fuji which I added to the experience months ahead it turned out they were incapable of organizing it and only found out it wasn't on the itinerary once I received it 2 days before the trip and there was nothing they could do or provide a good will gesture seeing they made a mistake. All I was offered was the money for the excursion back which is not acceptable

Great easy website to navigate, excellent customer service.
Very competitive price.
Haven't had a bad holiday & been using them quite a few times!

Really enjoyed our time at Treasure Beach, Barbados. Room was sea view and in a brilliant location. Hotel in a great position to get access to Hole Town.

Room fabulous. Food Fabulous and Staff Fabulous. Would go again.

Only thing that was annoying that the flight didnt include luggage in the hold which ended up being expensive.

Find booking on the site easy, hotels and holidays have been lovely. Easy to access travel information needed but transfers on each holiday have been slow and not always easy to find

great offers, smooth transactions

Booked an Ibiza holiday through Voyage Privé expecting the “luxury”, hand-picked experience they heavily advertise. Unfortunately, the reality has been extremely disappointing and nowhere near the premium standard marketed.
The hotel is tired, dated and feels more like a basic 3-star property than a luxury escape. Our room had ants, ripped bedsheets, black hairs on arrival, extremely uncomfortable beds and a building site directly outside the window causing constant disruption and noise.
To make matters worse, the curtains are practically transparent, so the room is fully bright from around 6am every morning, followed by construction noise from around 8am. Hardly the relaxing holiday we paid for.
The food and drinks have also been below average quality, and unbelievably, the hotel requires €10 CASH deposits per pool towel — no card payments accepted. We had to leave the hotel to find an ATM and ended up paying around £25 in bank charges just to withdraw cash for towels. I have genuinely never experienced this at any hotel claiming to offer a luxury experience.
We did raise issues with the hotel directly, and the cleaning concerns were addressed, but that does not change the overall fact that this holiday has been materially misrepresented.
Very disappointing experience overall, especially given Voyage Privé’s branding and pricing. We've previously booked trips through Voyage Prive which have lived up to expectations but the reason for this review is the lackluster and unhelpful response from their customer services. Salt in the wound.

EDIT: I already have provided that information and your "customer service" response is that the hotel provided all the amenities that you listed regardless of the fact it was an awful experience. Excellent service.

Not the first time using Voyage Prive and as the previous times, it all went smoothly and we had some surprises waiting for us.
The highlights were: the location (Bali) and chosen hotels - great staff and easy communication.
All offered exactly as written.

A great offer. All the extras make all the difference. Treats, upgrades and the mobile data was incredibly useful in Mexico. Great service that I’ve come to expect from Voyage Prive

Extremely disappointing experience with Voyage Privé.

The hotel was advertised with a pool stated as open from May, and the pool was one of the main features used to market the stay. After arriving, we discovered the pool was not open at all, and the hotel later confirmed it does not actually open until late June.

The problem was not just the lack of one amenity. Without the pool, the entire appeal of the hotel disappeared. It was a very average, outdated hotel with limited amenities, located a long distance from the centre with awkward transport links and an access route that did not feel safe at night. We essentially paid over the odds for a hotel that was nothing like what had been marketed.

The whole reason many people use a travel company is because you expect to be able to rely on the accuracy of what is being advertised. Unfortunately, I found that you simply cannot rely on the information Voyage Privé puts out there.

What made this significantly worse was the way the complaint was handled afterwards. The internal communication and complaints process were genuinely awful. The issue was repeatedly minimised, the impact dismissed, and despite extensive evidence and multiple escalations, the response was essentially a token offer that did not remotely reflect the reality of the situation or the costs caused by it.

In my case, the consequences were particularly serious because I had relied on the pool facilities for health and rehabilitation reasons, which Voyage Privé was made fully aware of during the complaint process. The absence of the advertised facilities caused significant physical pain, additional costs, medical issues and disruption following the trip.

I would strongly advise anyone booking through Voyage Privé to independently contact the hotel directly and verify that the advertised facilities actually exist and are available before travelling. Honestly, based on this experience, I would probably skip the travel agent altogether and book directly with the hotel instead.

Very disappointing experience overall.

EDIT: Response says there is an ongoing conversation regarding this issue. This is untrue. I was issued a "final" resolution which I have rejected, as it was a fraction of the costs incurred by their failures.