Customer service are helpful. Your deliveries with Evri are not good i found that they don’t deliver as promised and you then have to wait several days for replacements. I suggest you change your c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... See more
Company replied
Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was e... See more
Company replied
I have been using Vuse for many years, while only discovering the subscriptions a year ago, amazing prices, it has saved me a fortune. I will say that their customer service is next level, I’ve had... See more
Company replied
4.3
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lost order enquiry
My case was handled quickly and expertly.
Nina's feedback and updates and generosity reflects on an excellent team that are dealing with customers.
I have only good words to the customer service I received.
December 18, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Frank, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Excellent customer service from Gabor
Excellent customer service from Gabor! He’s quick to respond and resolve issues with my order. I was very pleased to communicate with him. Thanks again!
December 16, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Iylia, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
All sorted very quickly with excellent…
All sorted very quickly with excellent customer service.
December 16, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Stephen. Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Amazing customer service when my parcel…
Amazing customer service when my parcel was delivered to a random address. Dealt with quickly and replacement sent. Very Happy
December 16, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Stephanie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service!
I've been buying from Vuse for a while now and have never had an issue until my last delivery. The package was empty due to falling out of the cardboard sleeve. I reached out to Vuse and they were absolutely great! They sent me a replacement really quickly and included freebies for the inconvenience. Communication was great and problem resolved quickly. Great customer service...thankyou Vuse team.
December 13, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Rebecca, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The courier lost my order and Yolanda’s…
The courier lost my order and Yolanda’s at customer service was amazingly helpful and dealt with the problem extremely quickly! Thank you Yolander!
December 13, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Tracey, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
My recent order was lost by the…
My recent order was lost by the courier. Aferdita at customer services was able to order a replacement, as well as, include a gesture of good faith in the way of an additional product at no extra cost. The entire process was dealt with in a professional and courteous manner.
December 12, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Tory, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Amazing customer service
My old device was broken, but their customer service is really impressive. David M answered my emails quickly and warmly (even though it's not in the working hours). With this kind of experience, I would definitely choose vuse again in future.
December 11, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Jiaxin, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Another great encounter with Vuse…
Another great encounter with Vuse customer service. David M was professional, responsive and dealt with the problem efficiently, thank you.
December 11, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Paul, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great (phone) service
Took a while to get through but the service was great. So kind and so helpful when an order went out of my account that I didn't make! Thanks so much.
December 10, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Kat, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great service thank you
December 11, 2025
Unprompted review
Great firm
The customer service and care shown was second to none.
Will certainly use in future.
Great firm
December 9, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Gareth, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse customer services
I have been using Vuse products for 2 years and had an issue with the courier not providing a delivery date. The Vuse staff answered my E mails promptly and professionally. They also sent me two packs free to compensate for inconvenience
December 10, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Mark, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse have always been great
Vuse have always been great, really speedy service. A few times I’ve had delivery issues they’ve always very helpful sorting everything out.
December 6, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello James, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I ordered next day delivery and the delivery company kept saying it was delayed the a week later admitted they had lost it. I spoke to a few people at Vuse who were friendly and helpful and a replacement has been sent.
I have used Vuse for awhile now and never had any problems this was just down to the delivery company.
Thanks for all your help ☺️
December 5, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Mr Ferguson, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The customer service is outstanding
The customer service is outstanding. Most recent package was lost by the courier and I have been initially liaising over the phone with a lady whose name I unfortunately do not recall. After that I was communicating with Karen over email. Her responses were 100% customer focused, courteous and friendly. The support team was a pleasure to deal with and a replacement for my lost order is on its way. Brilliant.
December 5, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Thomas, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The customer service is exceptional
The customer service is exceptional, going the extra mile when things go pearshaped. An order got lost with delivery company EVRI 😒, in the end order got replaced and shipped with DHL. Great support. Keep it up
December 5, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello David, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Company to deal with
I have been using this company for a few years now.
The tobacco is much cheaper than in the shops.
You receive a free device every 6 months of continuous subscriptions.
When I had a problem with a delivery it was dealt with quickly. When my discount code did not work, this was also dealt with quickly. I have never had to wait for them to answer the phone. It is answered promptly and pleasantly. Telephone operators very helpful with any query.
December 4, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Christine, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer services
Mistake was made, upon contacting customer services- problem was promptly resolved. Alen F has been attentive and professional, a real asset to the company. Thank you
December 2, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Igor, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent service after order wasn't correct
My order wasn't complete, so after I contacted them, they sorted it, and kept me updated with the process
November 29, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Amanda, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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