Customer service are helpful. Your deliveries with Evri are not good i found that they don’t deliver as promised and you then have to wait several days for replacements. I suggest you change your c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... See more
Company replied
Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was e... See more
Company replied
I have been using Vuse for many years, while only discovering the subscriptions a year ago, amazing prices, it has saved me a fortune. I will say that their customer service is next level, I’ve had... See more
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4.3
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service again
Excellent customer service again. Despatched a replacement for a faulty device the same day.
November 26, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Brian, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I started to use this company to quit…
I started to use this company to quit vaping and after I quit I unsubscribed from there emails but they still constantly send me back to back email. They don’t want to help you quit they just want your money. So just remember if you do order from the your email will forever get spammed by them.
November 25, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Jonathon, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
The Vuse Ultra is perfect
The Vuse Ultra really works for me and has now replaced regular cigarettes everyday.
Quick charging, long lasting battery, great flavours.
Excellent support also!
November 24, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Yanik, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Amazing customer service
Amazing customer service, Jeta was incredibly helpful,professional and super quick in resolving my issue. The whole experience was easy and efficient.
November 22, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Rachel, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I have been buying Vuse products for a…
I have been buying Vuse products for a while now and there was a problem with my order which was promptly dealt with to my satisfaction. I will continue to be a customer.
November 20, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Ivan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I have used this company for nearly a year now and have always had great service. I recently contacted them for a replacement magnetic charger and they sent me one the same day with a new pen. Fabulous customer service!
November 20, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Sandra, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Perfect service
Perfect service. Completely professional have used this brand for years never any issues. Unfortunately I bought a faulty one but they sorted straightaway and without any issues.
November 19, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Angela, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
Great customer service. Always polite and helpful
November 18, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Emma, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Very Hit & Miss!
I've used Vuse twice. The 1st time, everything went swimmingly. The 2nd order was not sent out on time (should have been same day dispatch) and I ordered it around 8am on a Wednesday. It went out the following day, meaning Evri (yeah, I know!) didn't receive it until Friday morning. It's finally reached the local depot on Saturday but they're not delivering which means I won't get my order until next week now.
They claim same day dispatch. They don't.
They claim 2 day standard delivery. They don't.
When I spoke to CS they did admit that it hadn't gone as quickly as it should have, but didn't admit liability in the fact that it wasn't dispatched on time like they promise.
The person who I spoke to has offered to send out a complimentary pod pack which is appreciated, but I'm still now having to purchase more later today as I won't get my order, nor the comp pods until next week.
And therein lies the problem... what is the point or use in using Vuse to order directly from their website? I haven't bothered with a subscription yet as I wanted to see how things went and this now confirms I've done the right thing. It's just not WORTH the hassle if something goes wrong.
I'm not ordering for the sake of ordering, nor am I hoarding thousands of packs like I've been shopping at Costco. I order when I know I'll need them. Sadly on this occasion, they've fallen flat and it's going to take the best part of a week to receive my order.
Vuse - you MUST do better. It was ordered around 8am. You had a full day to get my order out. When I ran stores as a store manager arranging deliveries, they were immediately worked on and not once was an order held for longer than 2 hrs.
November 12, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Glen, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
Thanks to Jeta F for all the help
Thanks to Jeta F for all the help, care and understanding shown with my 2 incorrect or not received orders. I very much appreciated the constant responses putting me at ease.
November 6, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Lesley, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Order issue
I had an issue with recent order and Nora in the IRL customer service team was extremely helpful and resolved my problem within hours. Excellent customer service!
October 6, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Dave, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Aferdita provided amazing customer…
Aferdita provided amazing customer service, such a good company. Best flavours.
November 10, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Alice, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse
Have been subscribing to Vuse for quite a while now and have found them to be an excellent company my orders are always despatched on time and price of my vapes are value for money compared to other company's.
November 5, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Stephen, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Waste of time
Absolutely useless and non functional customer care. I have been with Vuse for 2 years now and faced issue with my card and when repeatedly I removed and added 3 different card details, it kept saying order failed. The solution give to me is cancel the subscription and restart, no option to cancel the subscription is available. Order number: 45000791366
November 5, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
Great experience
Ease of ordering, returns, and efficient customer service
November 4, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent service …
Excellent service when 3 of my ordered cartridges went missing.
October 22, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Rajesh, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Superb
Great customer service. The advisor listened carefully to my problem then went on to tell me how she would resolve it with a follow up email to confirm everything. Shortly after order confirmation was received and also the promised email. Excellent understanding of how to deal with the public other companies could learn a lot from Vuse!
October 28, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Bernadette, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great products and even better customer service from Nina M.
Been using Vuse products for almost 5+ years now. Probably the best on the market from other nicotine replacements I have tried in the past! I’ve had a few issues with my few devices and have always had a great time being able to resolve the issues with the help of the Vuse customer service teams. Today I had the pleasure of being helped by Nina M, who kindly helped me out today when one of my Vuse Pro devices wasn’t charging properly. She promptly helped me, asked what my issues were and offered some troubleshooting adevice and when that didn’t fix the issue she was able to send me a replacement free of charge. Will continue to be a loyal Vuse customer until I can finally kick the nicotine habit one day!
October 20, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Meg, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Shocking
Shocking. Every time I order and pay for next day delivery it takes a week then the tracking will change randomly from 'In Transit' to 'In the Warehouse' and they 'have to re-send'. Fraudsters. Do not use. Feels like a major scam to me.
October 16, 2025
Unprompted review
Amazing Customer Servicce
My subscription came up a few packets short. I contacted them through the live chat, and within 15 minutes they had sent a new order with the missing packets. Jeta F. was extremely helpful!
October 15, 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Charlie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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