VWFS Rent-a-Car - Bristol (Vans) Reviews 

115
TrustScore 5 out of 5

4.9

Mon Motors Volkswagen Van Centre Bristol, Pioneer Park, Whitby Road, BS4 3QB Bristol, Bristol City, GB


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See what reviewers are saying

Rated 5 out of 5 stars

By far the best car (actually van) hire experience I've had. Really friendly staff, brand new van, easy check out and return and £100s cheaper than other companies if you need to take a vehicle to Eur... See more

Company replied

Rated 5 out of 5 stars

what can i say,,have been to vw on several occassions and John has been first class all the way with the hire of a van . hes a very polite member of vw and always has a welcoming smile,,,,so yes if ev... See more

Company replied

Rated 5 out of 5 stars

Fabulous customer service. Easy to book online, clear options, good value. ID Buzz Cargo - what a superb vehicle, just what we needed and an absolute joy to drive! John at Mon Motors really profession... See more

Company replied

Rated 5 out of 5 stars

Top service for start to finish. Such an easy experience, great value and is a great idea for potential customers to experience these superb campers. Very well spec’d version with great storage, ver... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Mon Motors Volkswagen Van Centre Bristol, Pioneer Park, Whitby Road, BS4 3QB, Bristol, Bristol City, United Kingdom

  • 0117 3667377

4.9

Excellent

TrustScore 5 out of 5

115 reviews

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4.9

All reviews

(115)

858 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What car rental should be

What car rental should be, seamless experience at half the cost of the big rental players.

September 28, 2021
Unprompted review
VWFS Rent-a-Car - Bristol (Vans) logo

Reply from VWFS Rent-a-Car - Bristol (Vans)

Amazing, thanks Simon! :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly staff. Good price. Highly recommended

September 27, 2021
Unprompted review
VWFS Rent-a-Car - Bristol (Vans) logo

Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks Ben! :)

Rated 5 out of 5 stars

Fantastic

Fantastic, prompt, efficient well priced service and car - very happy, thank you very much, I will be back if I ever need to rent a car again. Thank you.

September 14, 2021
Unprompted review
VWFS Rent-a-Car - Bristol (Vans) logo

Reply from VWFS Rent-a-Car - Bristol (Vans)

No problem, thanks Nicola!

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. John, Becky and the crew are always a pleasure to deal with. Great fleet and flexible with extensions.

August 16, 2021
Unprompted review
VWFS Rent-a-Car - Bristol (Vans) logo

Reply from VWFS Rent-a-Car - Bristol (Vans)

Amazing, thanks Patrick!

Rated 2 out of 5 stars

Not great

Very friendly staff but not great service. Took 50 mins to collect a car I had booked. No one looked at the car when I returned it then rang to say there was damage and would cost me £75. Informed me they would send picture of proof via email which never arrived.
The staff were lovely but I can't recommend the service.

August 9, 2021
Unprompted review
VWFS Rent-a-Car - Bristol (Vans) logo

Reply from VWFS Rent-a-Car - Bristol (Vans)

Hi Andrew, thank you for your feedback, it's appreciated.

Rated 5 out of 5 stars

Great experience, will use again

John at Bristol branch was very friendly, polite and helpful. All cars are less then a year old, competitive rate, unlimited mileage and low deposit. Will definitely use again soon.

August 9, 2021
Unprompted review
VWFS Rent-a-Car - Bristol (Vans) logo

Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks Will!

Rated 5 out of 5 stars

Great service

Great service, excellent communication with customers, all expectations were met to a great standard. Very satisfied with the service. Highly recommended.

August 5, 2021
Unprompted review
VWFS Rent-a-Car - Bristol (Vans) logo

Reply from VWFS Rent-a-Car - Bristol (Vans)

That's great to hear, thanks Saif!

Rated 5 out of 5 stars

Brilliant service and simple process

We were due to go on holiday and our car broke down so had to find a hire car quickly, after going through numerous websites we found VWFS. The process was so easy from start to finish, the car was excellent and John in the Bristol branch was so helpful and made us feel really at ease. Would definitely use and recommend to anyone.

July 27, 2021
Unprompted review
VWFS Rent-a-Car - Bristol (Vans) logo

Reply from VWFS Rent-a-Car - Bristol (Vans)

Hi April, that's great to hear! :) Thanks for taking the time to leave us this review.

Rated 5 out of 5 stars

Very professional service

Very professional service. Quick process and very beautiful and reliable vehicles. Will definitely be using the service again.

July 26, 2021
Unprompted review
VWFS Rent-a-Car - Bristol (Vans) logo

Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks Khalid, we look forward to welcoming you back!

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