VWFS Rent-a-Car - Bristol (Vans) Reviews 

115
TrustScore 5 out of 5

4.9

Mon Motors Volkswagen Van Centre Bristol, Pioneer Park, Whitby Road, BS4 3QB Bristol, Bristol City, GB


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See what reviewers are saying

Rated 5 out of 5 stars

By far the best car (actually van) hire experience I've had. Really friendly staff, brand new van, easy check out and return and £100s cheaper than other companies if you need to take a vehicle to Eur... See more

Rated 5 out of 5 stars

what can i say,,have been to vw on several occassions and John has been first class all the way with the hire of a van . hes a very polite member of vw and always has a welcoming smile,,,,so yes if ev... See more

Company replied

Rated 5 out of 5 stars

Fabulous customer service. Easy to book online, clear options, good value. ID Buzz Cargo - what a superb vehicle, just what we needed and an absolute joy to drive! John at Mon Motors really profession... See more

Company replied

Rated 5 out of 5 stars

Top service for start to finish. Such an easy experience, great value and is a great idea for potential customers to experience these superb campers. Very well spec’d version with great storage, ver... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Mon Motors Volkswagen Van Centre Bristol, Pioneer Park, Whitby Road, BS4 3QB, Bristol, Bristol City, United Kingdom

  • 0117 3667377

4.9

Excellent

TrustScore 5 out of 5

115 reviews

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4.9

All reviews

(115)

855 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent level of service from John…

Excellent level of service from John and Brenda.Helpful and informative.The van was clean and tidy. Ready on time perfect. I would certainly hire again .Would recommend.

October 20, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Great experience

Lovely people, van delivered on time, no hidden fees, no bad surprises. Overall great experience.

October 21, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Excellent experience

Excellent experience, very helpful for a business trip to Belgium. John is incredibly helpful and responsive. Answered all my questions and the vehicle was perfect.

September 14, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for taking the time to share your feedback, and we're glad to hear that you had a positive experience.

Rated 5 out of 5 stars

Great service

Great service - John was very helpful.
Would definitely use again.

September 11, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Rented a transporter shuttle van from…

Rented a transporter shuttle van from VWFS Bristol for a trip to Scotland. The experience was great from the time of booking till the return. The van was new and in excellent condition and the manager was really helpful.

July 22, 2023
Unprompted review
Rated 5 out of 5 stars

VW Transporter Van Hire

From the point of booking, through the collection of the hire van, to the return of the vehicle, your service was outstanding. Every part of the process was clear and concise. Your staff were helpful and knowledgeable. Thank you for making the whole process stress free. We would have no hesitation in recommending you and plan to use your hire service again soon.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

VW Multivan, exactly what I needed

This was a great experience, both product and service. The van was exactly what I needed and other rental companies couldn’t guarantee something with 7 seats. With VWFS I was able to choose the exact car I wanted to rent. I interacted with John and he was very helpful. Will definitely use this again for my next rental.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Top service for start to finish

Top service for start to finish. Such an easy experience, great value and is a great idea for potential customers to experience these superb campers. Very well spec’d version with great storage, versatility, comfort both on the road and whilst camping.
John was fantastic running through everything on the bus before hand, there was a lot of stuff to remember but these buses are very easy to convert from on the road to getting set up for sleeping, really liked the in built blinds and motorised roof.
Thanks to John and the team. 5 stars ⭐️⭐️⭐️⭐️⭐️

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great service as usual

Great service from John as usual. Car was clean and ready to go. Newer model with on 2,000 on the clock.
Fuel policy a bit of a niggle (you always end up leaving more than you get), but service and cars outweigh this.

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

VW Rent a Car Bristol

Great prices and awesome service from John at VW Bristol. Nothing was too much trouble and he was a great guy to boot!

April 26, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks!

Rated 3 out of 5 stars

Not impressed with their customer service

Car was great and the induction into how to use it was thorough. However on returning the vehicle we had problems. I came down with a fever the day we were supposed to return it. I rang the company, I offered for my husband to be put on the insurance so he could drive it back down. They said instead, they could come and collect it (we lived only 10 minutes away) but not for another 2 days. I said this would be fine. Lo and behold, a few hours later I received an updated invoice which had added £80 for the two extra days. When I rang to complain (I had not been told them collecting it in 2 days would incur any extra cost) I asked how much it would be to add an extra driver to the car so my husband could drive it down that very same day. The reply was £10. Which we did instead. But what a faff to have to go through, even when I had offered that option it was dismissed so I could be charged nearly £100 more.

March 20, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Hi Claire, thanks for the feedback. Apologies for this, we will pass this onto the team at the location and follow up with them directly. If you have any extra information regarding your booking, we’d love to find out more. Thanks

Rated 5 out of 5 stars

Excellent service

Excellent service, amazing fleet and really great prices. Happy to use this place again and again.

March 24, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for your review!

Rated 5 out of 5 stars

Great car and service

Great car , VW ID3, ant very good price, and equally great service from John, the rental manager at VW Bristol. No reason to go anywhere else!

March 24, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for your review!

Rated 5 out of 5 stars

Very friendly and great electric car!

Very friendly, helpful and personable staff. Great to be able to rent an electric vehicle and they were happy to make sure it was fully charged for me. Low hassle and a great car - couldn't ask for more! Thanks VWFS!

March 21, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for your review!

Rated 5 out of 5 stars

Caddy Panel Van

Rented a Caddy Panel Van for 24 hours. Excellent value and convenient location. Very helpful and uncomplicated process with booking. Great customer service from start to finish. Will definitely use again when renting a van.

March 21, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for your review!

Rated 5 out of 5 stars

Great Service

Great Service, Mr John made the process a lot easier and was very responsive to all questions and doubts asked. had a great time renting out the car from VWFS.

January 25, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks!

Rated 5 out of 5 stars

From start to finish John was amazing…

From start to finish John was amazing helpful and knowledgeable. Best customer service I have ever received , the vehicle was prepared and was immaculate. Wonderfull service. Thank you for your help

January 10, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks!

Rated 5 out of 5 stars

Excellent

Value and service received, both excellent. VW Transporter van hire for 24hrs.

January 11, 2023
Unprompted review
VWFS Rent-a-Car - Bristol (Vans) logo

Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks!

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