VWFS Rent-a-Car - Bristol (Vans) Reviews 

114
TrustScore 5 out of 5

4.9

Mon Motors Volkswagen Van Centre Bristol, Pioneer Park, Whitby Road, BS4 3QB Bristol, Bristol City, GB


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See what reviewers are saying

Rated 5 out of 5 stars

what can i say,,have been to vw on several occassions and John has been first class all the way with the hire of a van . hes a very polite member of vw and always has a welcoming smile,,,,so yes if ev... See more

Company replied

Rated 5 out of 5 stars

Fabulous customer service. Easy to book online, clear options, good value. ID Buzz Cargo - what a superb vehicle, just what we needed and an absolute joy to drive! John at Mon Motors really profession... See more

Company replied

Rated 5 out of 5 stars

The customer service was excellent from the moment we walked in. John was the perfect host. The booking process, price, and over all service was just right. 6 Stars!

Company replied

Rated 5 out of 5 stars

Top service for start to finish. Such an easy experience, great value and is a great idea for potential customers to experience these superb campers. Very well spec’d version with great storage, ver... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Mon Motors Volkswagen Van Centre Bristol, Pioneer Park, Whitby Road, BS4 3QB, Bristol, Bristol City, United Kingdom

  • 0117 3667377

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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4.9

All reviews

(114)

852 reviews in the last 12 months

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Rated 5 out of 5 stars

Transporter Kombi hire

As always, nice and easy booking the van through to collecting it. Jon is always excellent looking after us when we hire twice a year.

August 24, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

The hire process very simple

The hire process very simple. I rang a week beforehand with a load of questions and each was answered immediately. Pick up and drop off was easy and John was a delight to deal with. Would hire again.

August 15, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Fantastic and friendly service from…

Fantastic and friendly service from John. Latest transporter vans which are comfortable and spacious for 9 people .

July 29, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Good experience

Need a large van for kitchen pickup.
Got a brand new large spacious easy to drive one.
Staff were excellent and friendly.
Oh and cheapest we could find in Bristol!

June 16, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you to John and his team for their support and help. Will without doubt be coming back to use them again soon.

May 27, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Great customer service

March 6, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Rented two vehicles in the last month…

Rented two vehicles in the last month from John. Phenomenal service. Would highly recommend.

October 14, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Absolutely fantastic service and a huge…

Absolutely fantastic service and a huge thank you to John Lawry. Vehicle was great and everything from start to finish was made so easy.

September 30, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Amazing service

Amazing service, stress free you don’t have anything to worry about immaculate cars and great value for money

July 29, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Pleased you enjoyed your VWFS Rent-a-Car.

Rated 5 out of 5 stars

John and his team were great from start…

John and his team were great from start to finish. Easy and stress free. Even a lift to the station after I dropped the rental vehicle back. Top service.

July 22, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Great team

John and his colleagues made the process easy and self evident. All staff were very cheerful and seemed happy in their work. Great team

June 20, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for taking the time to share your feedback.

Rated 4 out of 5 stars

We rented a van to accommodate family…

We rented a van to accommodate family visiting from abroad. The van was clean, well maintained except for an annoying rattle in the offside rear door! It was good value for money and did what we hoped for.

June 5, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thank you for taking the time to feedback with us. We are sorry to hear about your experience when renting with VWFS Rent-a-Car. We are taking your complaint seriously and will discuss this issue further with the location and the valeters. Thank you, VWFS Rent-a-Car.

Rated 5 out of 5 stars

Great service from John

Great service from John. Quick and easy check in and out. Very helpful for my next hire booking.

May 31, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Good communication

Good communication

June 2, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Brilliant experience

I recently rented a VW Golf for three weeks when my car broke down. John was an absolute star and helped me so much in a stressful situation - the car was brilliant and I was able to extend the hire period easily when the garage took longer than expected. Brilliant personable customer service, responsive communication and flexibility which made a difficult set of circumstances much easier. The cost of hire was also better than other big hire companies. Thank you so much John!

May 31, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Relaxed but professional

Relaxed but professional. Friendly and good value.

April 24, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Second to none service

Second to none service, seamless process, John is exceptionally customer focussed, makes the process so much more enjoyable.

April 19, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Great service

Great service, super efficient and good value too

January 8, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Expectations exceeded

You don’t expect a luxury car level experience when you hire a van, but that’s what you get from VW Bristol. From reception (offered a coffee) through the surroundings to the friendly helpful service from John it was faultless. I was given an upgraded vehicle and no fuss was made, I didn’t even know until I returned it.
The van itself was immaculate and the price comparable with much lower quality service and vehicles. Will definitely use again.

November 25, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Excellent level of service from John…

Excellent level of service from John and Brenda.Helpful and informative.The van was clean and tidy. Ready on time perfect. I would certainly hire again .Would recommend.

October 20, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Bristol (Vans)

We’re glad to hear that you enjoyed your VWFS Rent a Car.

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