VWFS Rent-a-Car - Cramlington Reviews 

I found renting a car through this branch an absolute breeze, from start to finish, the staff were so polite and very helpful, they explained everything, I would whole heartedly recommend this service to anyone looking to hire a vehicle. 5 star 🌟 service. Thank you Skoda.

Exceptional all round service.
Clare and the team are a joy to work with.

Yet again, outstanding customer service - very friendly, professional and always going the extra mile!
The whole experience, from start to finish, was so easy and hassle-free. They put the customer, and their needs, at the centre of things, which, from my experience, is in contrast to most other car rental companies.

Very straightforward booking the car on line, then when picking the car up from Pulman Skoda Cramlington the service was excellent, a very pleasant experience so will be definitely renting a car from this location again, also the rental cost was very competitive with no hidden extras all in all 5 star service.

Having found myself in need of a rental car for a few weeks until my new car was ready, I was shocked by the sheer cost involved. Fortunately I happened upon VWFS and hired a brand new Octavia from them at a great price, with no fuss and first class customer service from Claire. I would not hesitate to recommend this company to anyone in the North East, looking for a hire car, from a local reputable company who go the extra mile to look after you.

Great people, great vehicles, great service!

We needed a quick turnaround to keep our team on the road and Claire pulled it out of the bag, making everything so effortless... Nothing was too much trouble, even a complimentary coffee while we sorted the paperwork!

Keep up the great work!

I had no idea Skoda did car hire but I'm so pleased I found out! After being left stuck in a bit of a situation with my personal car I googled local car hire. After being quoted £197 for 24 hours car hire from a very well known national company, I was quoted £55 at VWFS for a brand new Octavia with all the bells and whistles. Claire made the whole process very enjoyable and easy. I will definitely be back again if I find myself in need of another rental and I would definitely reccomend others to try here in future before trying other big name car hire businesses. Thank you so much!

Absolute superstars!

Claire and her team keep me on the road, no matter what the weather… I travel for work, the vehicle needed a service but as always, time is short!

Booked in, I arrived at 2pm as planned, greeted with a brilliant cuppa (thanks), then sat in their waiting area working on my laptop using the complimentary WiFi… Then a rather nice coffee…

An hour later and the vehicle was returned; fully serviced AND valeted inside and out! Absolute superstars… I can’t work without a vehicle, so they really are lifesavers!

Really the only car rental company worth looking at in the area. Claire and all the staff are always super friendly and professional. We rent a car every time we visit my Dad and the cars are always perfect and we’ve never had a single problem. Highly Recommended!

Having used VWFS rent a car before I can honestly say you won’t get a better service anywhere Claire was absolutely amazing and goes that extra mile to provide what is a first class service thankyou.

Based inside the Skoda Dealership, this was the best van rental price I received and was met with polite and professional service and a modern, comfortable van which was more than adequate for the moving of some furniture. Would not hesitate to recommend VWFS Rent-a-Car to friends and family and will definitely be using in future.

great friendly and very helpful service. The car we were given was superb which made our trip even better. This is my third time to rent a car and I will certainly go there before anywhere else if i need to rent again. Thank you

As usual exceptional service and great car - Fabia Auto on this occasion. Highly recommended- wouldn’t use anyone else

Amazingly helpful and friendly staff, whole process was smooth and even when I had to extend the initial hire period, this was no problem and was dealt with quickly and efficiently. The entire experience was great, would thoroughly recommend.

Excellent. Very easy and quick, and clean and comfortable car. Highly recommended.

Claire, who dealt with us was very professional, explained everything clearly and was very amenable. Our deposit refund was quickly dealt with, which was appreciated.

Great Service - we use VWFS for all our business hire needs and have done for some time now. Cars are always pristine and customer service is second to none. Claire Thompson always goes that extra mile.
Would highly recommend

I needed a car as mine unexpectedly broke and it was going to take a few days to get it in the garage. Clare was amazing from start to finish. This is the first time I have hired a car and the process was flawless and easy. All the cars are brand new and immaculate. I would 100% hire from here again , and highly recommend to anyone.

From the relaxed ambience to the detailed personal service given, VWFS Rent-a-Car Cramlington, sets the standard in vehicle hire.
From the day of reservation, pick-up and return, Claire Thompson provided me with a level of customer service that I had not experienced before.
She helped me choose the correct car for my needs, and explained why it was the best option. Talked me through the digital dashboard layout, and advised on the driver seating position best suited for me.
There was no hard sell - just a very friendly, professional service. I will definitely hire from here again. The car? A Skoda Kamiq SUV 5 Door Auto - a really nice car to drive.

Clare was very professional and easy to deal with. The car was a delight to use and clean throughout. I would not hesitate to recommend this service to you. Already planning another rental later in the year.