VWFS Rent-a-Car - King's Lynn Reviews 

16
TrustScore 4 out of 5

4.0

North Lynn Industrial Estate, PE30 2JG Kings Lynn, GB


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Rated 5 out of 5 stars

The most reasonably priced hire place in the area, they don’t raise it just because it is near the date you want it like other places. VW Polo was very comfortable, economical and fast enough to get y... See more

Company replied

Rated 5 out of 5 stars

2nd experience at VWFS. Straightforward, no fuss as I had rented from them before and their whole system was prepopulated. I waset by Rebecca in the branch and Shannon over teams and both ladies were... See more

Company replied

Rated 5 out of 5 stars

I’ve used VWFS several times, they are local and reasonably priced. Car pick up was quick this time ad they now know me. Very pleasant surprise to be upgraded from a Skoda Kodiaq to a Skoda Octavia es... See more

Company replied

Rated 5 out of 5 stars

Renting with these guys was quick and efficient. You do need more proof of identity than most, but I suppose that's to prevent fraud. Needed to extended twice and both occasions Shannon proved very... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • North Lynn Industrial Estate, PE30 2JG, Kings Lynn, United Kingdom

4.0

Great

TrustScore 4 out of 5

16 reviews

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4-star
3-star
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1-star

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4.0

All reviews

(16)

909 reviews in the last 12 months

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Rated 3 out of 5 stars

Still waiting for my £850 back.

July 15, 2026
Unprompted review
VWFS Rent-a-Car - King's Lynn logo

Reply from VWFS Rent-a-Car - King's Lynn

Hello Barry,

We're sorry to hear about your concerns regarding the return of your security deposit.

We've looked into this and can confirm that the security deposit was released by the rental location on the morning after the vehicle was returned.

Once a deposit has been released, the time it takes for the funds to appear back in your account can vary depending on your bank or card provider's processing times.

If the funds have not yet appeared in your account, we would recommend contacting your bank or card provider, who will be able to provide an update on the status of the transaction.

Thank you,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Amazing service

Amazing service

July 8, 2026
Unprompted review
VWFS Rent-a-Car - King's Lynn logo

Reply from VWFS Rent-a-Car - King's Lynn

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service

Service is always top notch, as a frequent client, i can confidently state that the level of service does not flactuate, it has always been top notch and they always take the client's observations on board

September 23, 2025
Unprompted review
VWFS Rent-a-Car - King's Lynn logo

Reply from VWFS Rent-a-Car - King's Lynn

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Very happy with everything

Very happy with the car, the staff, and the prices.
Would definitely recommend

September 4, 2025
Unprompted review
VWFS Rent-a-Car - King's Lynn logo

Reply from VWFS Rent-a-Car - King's Lynn

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

I’ve used VWFS several times

I’ve used VWFS several times, they are local and reasonably priced. Car pick up was quick this time ad they now know me. Very pleasant surprise to be upgraded from a Skoda Kodiaq to a Skoda Octavia estate auto which was perfect for the distance travelled this time. My only wish would be for the car to be washed before collection.

June 26, 2025
Unprompted review
VWFS Rent-a-Car - King's Lynn logo

Reply from VWFS Rent-a-Car - King's Lynn

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 4 out of 5 stars

First time using this car rental…

First time using this car rental service. It took a bit of time processing the car rental pick up nearly over an hour. We got a great car. Upon leaving we discovered the charger was for ‘C’ charging devices and not USB plugin. It pays to check. The return was quicker. Nice friendly service.

May 9, 2025
Unprompted review
VWFS Rent-a-Car - King's Lynn logo

Reply from VWFS Rent-a-Car - King's Lynn

Hi Asha,

We appreciate the time you have taken to share your review with us.

We always do our best to make the pick up and drop off experience as simple and easy as possible. To do this, we make sure that nothing is rushed, giving us the best possible chance to get things right first time - and make your rental experience the very best it can be. We appreciate you expected us to be quicker in this instance, so this is something we will take on board and aim to improve on next time you choose us.

It's always worth checking the technical requirements of your vehicle before booking. Our team would be happy to support you in future over a telephone call to make sure the vehicle you select is suitable for your needs.

Regards,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Very reasonable rental costs

Very reasonable rental costs. Easy to book and convenient locally to pick up and drop off. Skoda Kodiaq was excellent for the 3 days, and was clean and comfortable.

September 19, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - King's Lynn

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Definitely will be booking again

We hire a car every year, but this was the first time with VWFS Rent-a-Car.
It was so easy, car was great and customer service excellent.
Definitely will be booking again with them next year.

June 13, 2024
Unprompted review
VWFS Rent-a-Car - King's Lynn logo

Reply from VWFS Rent-a-Car - King's Lynn

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Renting with these guys was quick and…

Renting with these guys was quick and efficient. You do need more proof of identity than most, but I suppose that's to prevent fraud.
Needed to extended twice and both occasions Shannon proved very helpful. Would recommend

May 23, 2024
Unprompted review
VWFS Rent-a-Car - King's Lynn logo

Reply from VWFS Rent-a-Car - King's Lynn

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Best in the area

The most reasonably priced hire place in the area, they don’t raise it just because it is near the date you want it like other places. VW Polo was very comfortable, economical and fast enough to get you out of trouble if needed. The Lane-Keep assist is great, especially on long straight boring roads. Rebecca was super nice and helpful, recommended.

November 8, 2023
Unprompted review
VWFS Rent-a-Car - King's Lynn logo

Reply from VWFS Rent-a-Car - King's Lynn

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

2nd experience at VWFS

2nd experience at VWFS. Straightforward, no fuss as I had rented from them before and their whole system was prepopulated. I waset by Rebecca in the branch and Shannon over teams and both ladies were extremely kind and helpful.
The most simple return procedure too. I wouldn't choose other rental companies if I've got VWFS nearby.

November 8, 2023
Unprompted review
VWFS Rent-a-Car - King's Lynn logo

Reply from VWFS Rent-a-Car - King's Lynn

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Top notch.

Straight-forward on-line booking experience, friendly staff, a fabulous car (we were upgraded to a Tiguan) and great value. Will definitely use again and can highly recommend VWFS Rent-a-Car.

November 3, 2023
Unprompted review
VWFS Rent-a-Car - King's Lynn logo

Reply from VWFS Rent-a-Car - King's Lynn

We’re glad to hear that you enjoyed your VWFS Rent a Car.

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