VWFS Rent-a-Car - Liverpool Reviews 

148
TrustScore 5 out of 5

4.9

Derby Road, L20 1AB Liverpool, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Megan has been great from the start. She’s always been friendly, easy to talk to, and really helpful. Every time I’ve had a question or needed anything, she’s got back to me quickly and made sure ev... See more

Company replied

Rated 5 out of 5 stars

Once again very happy with my experience of this company. Staff were fantastic, process was easy and car was just what I needed for my holiday. Would highly recommend them to anyone looking to rent a... See more

Company replied

Rated 5 out of 5 stars

2nd time renting from hear Great rental experience car was great and just like to say thanks to Megan for her help overall 5star from me will definitely use again Chris

Company replied

Rated 5 out of 5 stars

From start to finish we dealt with Megan from Car Rental who offered us a professional, friendly service. She made the whole process seamless and fuss-free. Hope you deal with you soon again!

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Derby Road, L20 1AB, Liverpool, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(148)

862 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best customer service

Megan has been great from the start. She’s always been friendly, easy to talk to, and really helpful. Every time I’ve had a question or needed anything, she’s got back to me quickly and made sure everything was sorted. You can tell she genuinely cares about looking after her customers, which makes the whole experience so much easier.

It’s customer service like this that keeps me coming back to Volkswagen for my car rentals. Having someone like Megan who goes the extra mile makes a big difference, and it’s something you don’t come across that often these days. Thanks again for all your help, Megan!

August 4, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Another happy return

Once again very happy with my experience of this company. Staff were fantastic, process was easy and car was just what I needed for my holiday. Would highly recommend them to anyone looking to rent a car

July 28, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

2nd time renting from hear Great rental…

2nd time renting from hear Great rental experience car was great and just like to say thanks to Megan for her help overall 5star from me will definitely use again Chris

July 20, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

From start to finish we dealt with…

From start to finish we dealt with Megan from Car Rental who offered us a professional, friendly service. She made the whole process seamless and fuss-free. Hope you deal with you soon again!

July 23, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Megan at Rentals - An Asset!!

I first enquired about renting a car from an online page elsewhere, when I was recommended by a friend to check the main dealership of VW as they have very competitive rates.
When I enquired, I was met with a lovely girl called Megan who was very nice and polite and informative. She was patient with my questions and super accommodating as we had just travelled a long way to the uk from overseas.
She has a wonderful warm and welcoming personality and I would recommend her specifically, and VW rentals to anyone who is considering, and we will be contacting her again without question in the future!! Wonderful asset to the team, thank you!

July 15, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello – isn’t this great!

Thanks for sharing your positive comments with us! We’re glad we were able to meet your expectations and offer you a great rental experience.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

very easy to book online

very easy to book online - when I picked the car up all the paperwork had been done by Megan. Straight to the car explained how everything worked and I was away would use again

June 19, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent, fantastic customer service will definitely use again.

June 3, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Megan (Liverpool site) is as helpful…

Megan (Liverpool site) is as helpful and professional as ever.
Always happy to help with the right vehicle when needed... highly recommended.

May 26, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service

Great service. No messing about during pick up or drop off. Cars always in good condition and the car you book is the car you get. Highly recommend!

May 11, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

A great company, I would use them again.

I would definitely really recommend this company. Megan was really helpful and sorted a car for me at very short notice and at a decent price. She answered my emails promptly and made the whole experience stress free. The hire car I received was good quality and well looked after by the company.

April 23, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great quality cars at affordable prices…

Great quality cars at affordable prices compared to most rental companies. I would like to give a huge shout to Megan,she's been fantastic and very helpful as I was having to extend my rental period at short notice. I highly recommend VWFS

April 3, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

I had a requirement for a vehicle at…

I had a requirement for a vehicle at very late notice. Other rental companies couldn't offer me anything straight away. Meg was very quick to find out my needs and got me a vehicle quickly at a great price!

March 11, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Incredible customer service

Great price for the quality vehicle we hired. But the biggest praise has to go to Megan, I was hiring the vehicle as I was attending a funeral, Megan helped me do the checks before the day and even came in early so I could collect vehicle as early as possible which took a lot of stress away from an already stressful day.

I couldn't praise enough, thank you Megan

February 23, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

VWFS Rent-A-Car Liverpool I found very…

VWFS Rent-A-Car Liverpool I found very professional and helpful. Megan the representative was amazing and I would certainly recommend utilising their vehicles if you ever require a rental vehicle.

February 9, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Amazing service

Amazing service - Megan was so helpful - highly recommend!

February 5, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Three week hire of an immaculate vehicle at a very good cost. The whole process from start to finish was seamless and handled completely professionally by Megan. Many thanks.

February 5, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Megan on rentals was great

Megan on rentals was great, will definitely be back.

January 23, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Ca

Rated 5 out of 5 stars

Best rental company around

Best rental company around! The service you receive and the cars that are available are amazing! Megan is amazing to deal with and will always go above and beyond. Friendliest and easiest service about, I recommend megan and VWFS rent a car to everyone now!

January 21, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Ca

Rated 5 out of 5 stars

I want to express my sincere…

I want to express my sincere appreciation to Megan for the exemplary service she has provided through VW Car Hire, particularly her helpfulness in arranging the vehicle extension and the excellent quality of the car supplied. I recommend the service that is provided.

January 16, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

excellent service

Megan was an excellent rep, she is knowledgeable, helpful and was great to deal with. I rented a car for a few months and the experience was great.

January 17, 2026
Unprompted review
VWFS Rent-a-Car - Liverpool logo

Reply from VWFS Rent-a-Car - Liverpool

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look