VWFS Rent-a-Car - Liverpool Reviews 

152
TrustScore 5 out of 5

4.9

Derby Road, L20 1AB Liverpool, England, GB


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Rated 5 out of 5 stars

I honestly can’t recommend Megan, the Rental Manager at Johnson Volkswagen Liverpool, highly enough. I’ve had a rental car for the past 6 weeks, and throughout the whole process Megan has g... See more

Company replied

Rated 5 out of 5 stars

Having used VWFS for their car and van hire, I cannot recommend them enough. Megan in Liverpool is always professional and courteous, shows the vehicle and makes sure it has enough fuel to be a... See more

Company replied

Rated 5 out of 5 stars

Megan has been great from the start. She’s always been friendly, easy to talk to, and really helpful. Every time I’ve had a question or needed anything, she’s got back to me quickly and made sure ev... See more

Company replied

Rated 5 out of 5 stars

Great experience, and very reasonable price. The exact model that I had booked was not available, but I got a call the day before asking if I was happy with a different model (same class, same price)... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Derby Road, L20 1AB, Liverpool, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

152 reviews

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4.9

All reviews

(152)

855 reviews in the last 12 months

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Rated 5 out of 5 stars

Megan was great 5 stars

Rented a car from Megan at VWFS she was super helpful.and explained everything I needed to know the car was great and 5 star experience all around thank you megan

January 21, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Rented a car from Megan :)

Rented a car from VWFS for a business trip down to London. Megan ensured that all my needs were met for such a long journey! would definitely recommend renting a car from Megan :)

January 25, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Megan has been absolutely fantastic

Megan has been absolutely fantastic, she was so accommodating and helpful. Great service.

January 21, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Car Rental

Rented a car from VWFS for a few days. Spoke with Megan on email just before Christmas and she had everything sorted out for me for the start of January. Can't fault Megan on her customer service. She was quick to respond to emails and answered any questions I had. Very helpful and easy to book.

January 6, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Easy and efficient

Rented a car at short notice - service was great from Megan and made it very easy for us. Would definitely use again!

December 27, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

The process was butter smooth

The process was butter smooth. The representative Megan was lineant for all the documents required, there was no waiting for any step in the procedure. I got the in under 15 minutes and got the deposit back as a whole, no unnecessary charges. The rent prices are affordable yet the car was clean and tidy. No hassles with the process or the car. Great customer service. Appreciate it. Gonna rent in the same place whenever needed.

December 12, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

I would definitely use volkswagen again…yes definitely

I would definitely use volkswagen again made the whole process of renting so easy. The car they gave me was perfect.
They was more than helpful when asking to extend my rental. Mr sawtell

October 25, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Great Experience

Really easy. Good price, Samia is really helpful and a pleasure to deal with, will use again

October 18, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service!

This was the first time that I have ever rented a car and I had a great experience. I was taking my family on a day out so needed a bigger car. The staff member Sammy was so helpful. She walked through all the car controls for me. She even helped me to transfer all my stuff from my own car to the rental car. I had picnic hampers and child car seats to transfer which would have taken me a few trips. She arranged for someone to pull the car out for me so that I could drive it away with ease. I was really pleased with the price after being quoted a lot more from other car rental services. After returning the car, my holding deposit was transferred back to my bank account within a couple of days. I could not have asked for anything more.

August 19, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Fantastic customer experience again

Fantastic customer experience again, staff at service desk fantastic, upgraded my vehicle due to an error on their side - the upgrade was brilliant. A very happy customer.

August 20, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Samia is amazing to deal with.

Samia who seems to be in charge at the rental desk is unbelievably lovely and is a treat to deal with, Very easy going and helpful.

August 9, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Samia was very professional and very…

Samia was very professional and very helpful, both are getting the vehicle and on return. Nice person to do business with, would use you again.

May 10, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Reliable

After a stressful day of my car being in and out of the garage, I found myself needing a rental car for a week. I thought oh no more stress, until I found Rent a Car Liverpool! Alls I can say is what an amazing experience.. from the booking to collection and everything in between. Samia was so lovely and friendly I left feeling at ease knowing that I had found a brilliant rental company. I could not recommend this company enough.. no question is too small or silly. I asked them all! Thanks again Samia it was a pleasure!

April 4, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

I was apprehensive to rent a car as i…

I was apprehensive to rent a car as i had never done it before but i was assisted by Samia who made sure the whole experience was easy and stress free. She really made me feel happy in my decision and was there to help me every step of the way. Excellent employee with fantastic manners and professionalism.

April 10, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Always helpful and go above and beyond…

Always helpful and go above and beyond to ensure I’m happy.

I long term rent vehicles though works and Samia is amazing. She checks in monthly and will always do her best to accommodate what I need.

Very happy with all the vehicles I have received in over 12 months and there has been a few!

Thankyou

April 25, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

VW Liverpool rent a car

I Come in to VW Liverpool to rent a car. I had the pleasure of being a customer of an employee called Samia, she was friendly, professional and made the choice of hiring a rental an easy and trouble free experience. She did not hesitate to answer any of the questions and worries i had. I will for sure be a returning customer. 5 starts all round. Thanks Samia!

April 16, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Great customer service as always

Great customer service as always from Samia, Great car and great experience. Hired a VW polo for a long weekend..

February 24, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

We have recently rented Skoda Kodiaq

We have recently rented Skoda Kodiaq. We had wonderful experience. Clean, Efficient car and Responsive staff.

January 29, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Excellent Service

We rented a car from VWFS last week and had an excellent experience. The pickup location was convenient, Ms. Zamir was friendly and efficient. The vehicle, a Skoda Kodiaq, was spotlessly clean and in pristine condition. The customer service exceeded our expectations. Thank you Ms. Zamir, we will visit again soon!

October 6, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Liverpool

Thanks for taking the time to share your feedback.

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