VWFS Rent-a-Car - Northampton Reviews 

128
TrustScore 5 out of 5

4.8

Parkway Volkswagen Northampton, Ferris Row, Riverside Business Park, NN3 9HX Northampton, Northamptonshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Kevin went above and beyond while i rented a car for around 4 months, he was really understanding with my situation while I was waiting for my new car to be delivered to the dealership. Great customer... See more

Company replied

Rated 5 out of 5 stars

I hired a car for 4 weeks when my son & his family came to visit from NZ, lending him our bigger car for the duration of his stay. I cannot fault the service provided by my local office, which incl... See more

Company replied

Rated 5 out of 5 stars

Marvellous experience from start to finish, didn't want to give the car back, the golf they lent us was such a nice drive. Customer service was second to none, I would highly recommend.

Company replied

Rated 5 out of 5 stars

Didn't realise service was available at this site. Car was in for mot and service with them and needed a car. Booking process was super easy and team was available to answer my questions. Pricing is... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Parkway Volkswagen Northampton, Ferris Row, Riverside Business Park, NN3 9HX, Northampton, Northamptonshire, United Kingdom

  • 01604 321644

4.8

Excellent

TrustScore 5 out of 5

128 reviews

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4.8

All reviews

(128)

821 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely very efficient service.

Lovely very efficient service, the car was perfect for our requirements and easy to drive, it was nice to actually speak to a human being rather than doing it online because I needed a car at very short notice on a Saturday morning, i had tried several other companies but they were online only and wasted a lot of time to find out they were fully booked. Well done VWFS Northampton.

February 14, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

5* Service from Zakkiyya at Northampton Branch

Just wanted to say a massive thank you to Zakkiyya at Parksway Volkswagen Northampton. I have dealt with her twice this week and she has been exceptional on both occasions. I have had car trouble recently and Zakkiyya had put my mind at ease by delivering an immaculate service. She managed to find a suitable vehicle for my needs as well as going above and beyond to support me upon arrival as well as setting off. Everything was done so smoothly and she demonstrated great knowledge about the vehicles as well as being efficient in her work. She is a credit to her organisation and I will be using Volkswagen regularly as well as recommending the business to friends and family. A massive thank you to Zakkiyya and her team.

February 7, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Lovelly car friendly and everything…

Lovelly car friendly and everything promised they delivered would use again

February 10, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 1 out of 5 stars

Terrible customer service

I have used vwfs multiple times now, but the most recent time I went to rent a vehicle they got it all ready, to call me back an hour later to say I'm not now able to use there service, I asked why and if i could speak to a manager but apparently he was already away for Xmas. I asked if I could get a call back when he is next available which I never got a call or email.
I have never normally had a problem but the only thing they could say was they can't help me at this time and my account has had a ban put on it so I cannot use there devices. After this situation they told me maybe try thrifty cars. (Bad for business)
I went ahead and called thrifty cars and they was excellent and I would 100% recommend

December 18, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Hi Lewis,

We appreciate the time you have taken to share your review with us.

We always strive to offer customers with the best possible customer experience, so please bear with us whilst we investigate your review further with our teams.

Regards,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Fantastic service from all the team.

Fantastic service from all the team.
Will definitely return when I need a rental car again.
A Hawkins

January 3, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Loved the car

Loved the car. Great service, easy, simple, friendly. Good price also.

December 31, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Simple and value for money service

Simple and value for money service, way better than any of the big rental companies

December 3, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

AWESOME EXPERIENCE

Kevin in Northampton Parkway Volkswagen was super helpful to me. I had all the help I needed as a customer and car was park at a very convenient spot to make driving out easier. I will strongly recommend you contact VWFS Rent-a-Car - Northampton for all your rental needs.

November 30, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, great great service.

Very quick to verify documents, prices are ok and their service is supreme. No hiden charges or surprises.

I highly recommend☺️

November 2, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Brilliant service from collection of…

Brilliant service from collection of the vehicle to the return. Would definitely use again.

November 26, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Great staff

Great staff, great service. Was getting confused looking for a rental, spoke to Kevin, process is simple, no hidden charges. All up front and reasonable too. All in all, very pleased

November 6, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Both of the girls were so so helpful…

Both of the girls were so so helpful was a quick process for collection 5 star

October 31, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Well it was a good price… Yes

Well it was a good price September/October brand new Golf quick and good on juice I think 50/60`s the Gallon,
and very quick.

October 8, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

We’re glad to hear that you enjoyed your VWFS Rent a Car

Rated 5 out of 5 stars

Excellent service

Excellent service. Super helpful staff and quick progress of hiring a car. Competitive prices and spectacular car that was great pleasure to drive. I will definitely use VWFS again and can highly recommend it.

October 7, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

We’re glad to hear that you enjoyed your VWFS Rent a Car

Rated 5 out of 5 stars

All great

All great, quick and easy

September 25, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Great friendly service

Great friendly service, good value and definitely will be using them again.

August 30, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Great service

Great service, extremely easy to hire and a lot cheaper than more popular hire companies, defo recommend

August 16, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Thanks for taking the time to share your feedback.

Rated 3 out of 5 stars

No Washer Fluid and Difficult to Get Confirmation of Booking

The booking of the rental was quite difficult with multiple email follow ups and checks to ensure it was booked and confirmed.

The car itself was good (Tiguan) and good value for the rental, but no washer fluid for wind wipers and I had to purchase washer fluid for the journey soured this slightly. No reimbursement on washer fluid.

Could be a great product but service and attention to detail needs to be improved especially on booking and confirmation.

August 19, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience when renting with VWFS Rent-a-Car and rest assured we are liaising with the rental location to ensure does not occur again in the future. Thank you, VWFS Rent-a-Car.

Rated 5 out of 5 stars

The process of hiring a car was…

The process of hiring a car was seamless and simple. The car was presented in excellent condition. Price of hire was very comparable to other main steam hire companies. Reception service was excellent. Highly recommend WV hire.

June 28, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very accommodating and competitively priced. I dealt with Kev, who was excellent. Nothing was too much trouble and the vehicle we hired, (VW Tiguan -7 seater) was lovely. Thanks for everything and we will be using you again.

May 25, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Northampton

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

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