VWFS Rent-a-Car - Northampton Reviews 

128
TrustScore 5 out of 5

4.8

Parkway Volkswagen Northampton, Ferris Row, Riverside Business Park, NN3 9HX Northampton, Northamptonshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Kevin went above and beyond while i rented a car for around 4 months, he was really understanding with my situation while I was waiting for my new car to be delivered to the dealership. Great customer... See more

Company replied

Rated 5 out of 5 stars

I hired a car for 4 weeks when my son & his family came to visit from NZ, lending him our bigger car for the duration of his stay. I cannot fault the service provided by my local office, which incl... See more

Company replied

Rated 5 out of 5 stars

Marvellous experience from start to finish, didn't want to give the car back, the golf they lent us was such a nice drive. Customer service was second to none, I would highly recommend.

Company replied

Rated 5 out of 5 stars

Didn't realise service was available at this site. Car was in for mot and service with them and needed a car. Booking process was super easy and team was available to answer my questions. Pricing is... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Parkway Volkswagen Northampton, Ferris Row, Riverside Business Park, NN3 9HX, Northampton, Northamptonshire, United Kingdom

  • 01604 321644

4.8

Excellent

TrustScore 5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(128)

846 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great friendly service

We hired a car for the first time from VW for the Christmas period. The price was great especially for the car we had, it was brand new and in perfect condition. The lady in the office was so friendly, polite and helpful. We will definitely be returning next Christmas.

December 20, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks!

Rated 5 out of 5 stars

Great rental place

Great rental place - won’t go anywhere else now - clear on the rental no hidden extra insurance - good little cars
Easy rental and convenient

October 24, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks!

Rated 5 out of 5 stars

After finding vw rental

After finding vw rental I would never use anyone else. The staff are extremely helpful and honest. I hired from them a lot this year and I can say hand on heart there has never been any issues. From getting the car you have booked and are expecting to the condition of the vehicle or return of the deposit. They are the best I have ever rented from a big thank you to all the staff at be riverside Northampton.

September 29, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks!

Rated 4 out of 5 stars

The service was quick and efficient

The service was quick and efficient. The car was in a reasonable condition (lots of minor damage/ scratches) and drove well, however it smelt as if the previous driver had been a smoker.
The ease of service will certainly see me going back if I need to rent a car in the future.

September 8, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, staff were really friendly especially as it was my first time using their services. I highly recommend this company.

September 8, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks!

Rated 5 out of 5 stars

Made it so easy...

Tomas and Kevin were efficient and helpful. We had a small accident and the reassurance from them to leave it until we returned the car didn't let it spoil our holiday.
Very easy to deal and communication couldn't be faulted. We wouldn't hesitate to recommend them or use them again ourselves.

August 31, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks!

Rated 4 out of 5 stars

Volkswagen Golf rental was a good experience

Rented a modern Volkswagen Golf for 8 days as my own car had broken down. Booking on-line the price was excellent especially as the Golf is a very nice car with all the new electronic driving aids. Collecting and dropping off the car was very easy.

August 20, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks for your review!

Rated 5 out of 5 stars

Great

Great! But you can add extra service free of charge. I came by train. And spent £12 to get to your place. So it would be really good if you can collect and drop off the customers from train station. It’s just 10 min drive.

August 3, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks for the great review!

Rated 5 out of 5 stars

Excellent

A very quick and efficient service. The whole process from choosing the car to leaving the forecourt with it was simple. The people we dealt with were pleasant and helpful and we couldn't ask for more. I certainly wouldn't rent a car from anywhere else.

August 2, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Great to hear, thanks for your review!

Rated 2 out of 5 stars

I had multiple payments taken that took…

I had multiple payments taken that took two days to get sorted and I couldn’t get through to them to sort it, I had £250 EXTRA taken from while I was away stressing about how I could get fuel and pay my bills

August 1, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Hi Liam, thank you for taking the time to leave this feedback. We apologise for this technical error and any inconvenience this caused you. We are working to ensure that this doesn’t happen again.

Rated 5 out of 5 stars

Recommend

Good customer service; easy collection and drop off and good price too. Would recommend and will use again. Thank you.

July 30, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks for your review!

Rated 5 out of 5 stars

All straight forward

All straight forward , great price and the price was good 👍

July 18, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks Jenny!

Rated 5 out of 5 stars

I absolutely recommend this guys over…

I absolutely recommend this guys over anyone. Very good customer service, I had to cancel due to illness and this guys sorted everything for me and holded the car until the last minute without charging me any fees. It got to the day and I was fine and just went and picked up the car and did my travelling. Thanks so much for that, I know now where to go and rent a car. Immaculate cars, very good customer service and very good prices. 5 stars.

July 17, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks!

Rated 5 out of 5 stars

Excellent Hire

Excellent received when picking up and returning the car. Staff were vey helpful and happy to assist where required

July 15, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks Dave!

Rated 5 out of 5 stars

Friendly, Professional staff

Friendly staff, very professional at the same time, made the whole process effortless. Car was great, no issues. I will use VWFS again rather than going to the more "traditional name brands". VWFS you have a solid converted customer!

July 14, 2022
Unprompted review
VWFS Rent-a-Car - Northampton logo

Reply from VWFS Rent-a-Car - Northampton

Thanks Paul! :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look