VWFS Rent-a-Car - Poole Reviews 

58
TrustScore 5 out of 5

4.8

Breeze Poole, Tower Retail Park, BH12 4QY Poole, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Outstanding service from Leandro, we have been renting via VWFS for several months this year. Good quality car. Seamless efficient service, am really grateful, completely removed the stress from t... See more

Company replied

Rated 5 out of 5 stars

Great service / staff and great Multivan. Thank you team VW. Rented a 7 seater Multivan to France for 10 days, couldn’t be happier. 26 plate Multivan was a joy to drive.

Company replied

Rated 5 out of 5 stars

Excellent service! Really easy process from start- finish. Unlimited mileage is an added bonus which most rental services don’t have! ROY is Fantastic he was so helpful and we made another booking wit... See more

Company replied

Rated 5 out of 5 stars

We were handed over the van by Roy who was amazing, very professional and went above and beyond to help at any point. The van itself wasn’t clean and Roy noticed this straight away, ensuring we were m... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Breeze Poole, Tower Retail Park, BH12 4QY, Poole, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(58)

928 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent car rental

Both car and friendly, helpful service from Roy,absolutely great

July 30, 2025
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Top class service

Top class service, competitive prices and great car. We rented a 7 seater Multivan (which is an amazing vehicle) for a trip to France, cheaper than any other car rentals and fantastic service, especially from ROY who was AMAZING. Will rent again, and I have been spreading the word. Would 100% recommend. Thank you Roy and team.

July 28, 2025
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Roy at the Poole branch

Roy at the Poole branch was great. Very friendly and was able to offer an absolute bargain price. The eTSI Golf was amazing and made a long journey very comfortable and economical. Excellent service all round. Thanks Roy

July 14, 2025
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Amazing service

Roy at the Poole branch made our journey perfect very professional and very competitive pricing couldn’t fault any thing he also showed us the camper vans they rent
Thankyou Roy

July 10, 2025
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Quality car at a good price backed up by a great customer service

Quality car at a good price. Excellent customer service at both pick-up and drop-off made the experience be both professional and enjoyable. Customer service team truly superb and guarantees repeat business from my perspective. Well done!

July 14, 2025
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

I must say that we were really…

I must say that we were really impressed with the overall experience of hiring a Multi Van from Breeze. The service was exceptional and kudos to the entire team for making the experience so good.

June 20, 2025
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Excellent service from ROY!

Excellent service! Really easy process from start- finish. Unlimited mileage is an added bonus which most rental services don’t have! ROY is Fantastic he was so helpful and we made another booking with him for our trip in July when we dropped the vehicle back. He showed us around multiple campers (even in the rain) and helped us choose the right fit for our family. Highly recommend!

June 19, 2025
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Poole’s best kept hire car secret!

Really impressed with the rental facility at VW in Poole. Very reasonable price for the 7 seater Caddy which was a joy to drive. Really helpful staff Stefan and Roy made for a great experience- even offering me a lift upon return of the vehicle.

June 6, 2025
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

I rented a car from VW Rent-a-Car in…

I rented a car from VW Rent-a-Car in Poole, UK for my 10+ day trip, and I’m really happy with the whole experience. We had initially booked a VW Golf, but later decided to go for a bigger car. Although the one we wanted wasn't available, the team went out of their way to offer us a brand-new VW Passat at a great discounted price — which was a fantastic deal!

The car was in excellent condition, very clean, and drove smoothly throughout my trip. The rental process was straightforward, and the price was reasonable for the quality of service and vehicle provided. I'm truly happy with how I was treated — the staff were courteous and helpful from beginning to end.

Highly recommend VW Rent-a-Car Poole for anyone looking for a reliable and pleasant rental experience in the UK!

April 22, 2025
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Very Good Service

Very good service during email communication and even upon pickup/return of vehicle. Very nice staff and helpful. Also very good prices. I will definitely recommend your service.

January 2, 2025
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Excellent service from beginning to end…

Excellent service from beginning to end would highly recommend using Breeze for VWFS rent a car

November 29, 2024
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Thank you, Stefan

Stefan at Breeze VW, Poole is a real credit to the organisation! It was my first time of using VWFS rental at Breeze VW and I spoke to him about my concerns a day before the rental. He not only assisted me with a fantastic upgrade to satisfy my concerns, he was also super patient in explaining the process. I had severe delays due to traffic and he also kindly waited for me to return the vehicle. I would recommend renting at Breeze VW Poole to anyone and hope you get to meet Stefan!

November 29, 2024
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Easy 10 day rental

Friendly, efficient, great car, clean and the right price.
I will be back for another one

November 24, 2024
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Great car rental outlet

Very satisfied with my car rental experience with Breeze - reasonable prices and great service,including delivery and pick-up.

November 18, 2024
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Excellent alternative to standard rental companies

Really reliable company for when you need a car for a bit longer than a few days. Cars are always in excellent condition and service is top notch.

November 5, 2024
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

First Class Car Rental

Was looking to rent a car for a special birthday in Devon and wasn't disappointed at all after trying to rent a certain car I received a phone call saying it wasn't available but was offered a free upgrade to a better model.
A Big thanks to Stefan for his help,will definitely recommend Volkswagen Breeze.

October 21, 2024
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Great customer service

Stefan and Theo at the Poole branch are attentive, courteous and very helpful. Pleasure hiring cars from them.

October 8, 2024
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

We’re glad to hear that you enjoyed your VWFS Rent a Car

Rated 5 out of 5 stars

The entire process from online booking…

The entire process from online booking from New Zealand, to collection, and return of the vehicle was efficient and pleasant.

The VW Golf was pristine and drove beautifully.

I will be using VW Breeze again when I next visit Poole.

September 2, 2024
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

competitive prices , great customer service

Everything went smoothly, Stefan was very good in explaining the features of the camper we hired and made sure our car is stored safely whilst we left it at their premises

August 15, 2024
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

We're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Wow! 5 STAR SERVICE!

Wow! Never known such amazing customer service! The 2 gentlemen that dealt with me were super polite, so helpful and nothing was too much. Even helping me re my car! I will never go anywhere else again and highly recommend them.. thank you so much!

August 15, 2024
Unprompted review
VWFS Rent-a-Car - Poole logo

Reply from VWFS Rent-a-Car - Poole

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look