VWFS Rent-a-Car - Stoke Reviews 

129
TrustScore 5 out of 5

4.9

Johnsons Volkswagen Stoke, Stanley Matthews Way, ST4 4DD Stoke-on-Trent, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having not rented a car before Taylor the lady who dealt with us was very polite friendly and efficient. We enjoyed the experience of having VW Golf and very impressed with performance and fuel eff... See more

Company replied

Rated 5 out of 5 stars

We have never rented a car but we needed a bigger for Christmas. I can happily say I won’t go anywhere else in the Future, we booked online, the prices were great and when we got there Emma was so hel... See more

Company replied

Rated 5 out of 5 stars

Booked a car on-line we arrived on time for collection, there was a small problem with the paperwork but the lady in charge helped to resolve the matter straight away without stress. The car was... See more

Company replied

Rated 5 out of 5 stars

The booking was easy to do on line. Low deposit on initial reservation booked in advance. All paper work and license check was quick and everything emailed. Value for money rental. Car features well... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Johnsons Volkswagen Stoke, Stanley Matthews Way, ST4 4DD, Stoke-on-Trent, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(129)

933 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and polite staff

Very helpful and polite staff. Car was clean and ready. Good rate. Definitely recommend using this business.

October 22, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service great price

Keeley at vw stoke was very nice to deal with. professional with a smile
I hired a vw troc the price was very good by comparison to others
I would use this service again and would recommend to anyone interested in hiring a car.
Mr g jones

October 1, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service at Soke

Great service, fantastic car, Passat estate, Kayleigh at the Stoke branch is so professional and friendly service. 5 Star 🌟

September 19, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great value, excellent service at Johnsons VW Stoke

The car I rented from VW Stoke was brand new and in perfect order, the pick up process was smooth and pleasant in smart surroundings with the extremely professional and helpful Keelea who made sure I understood what I needed to know and took care of everything as quickly and efficiently as possible.

I’ll be back in the next time I need to rent a car and if I was looking to buy a VW based on that experience with Keelea, I’d definitely consider Johnsons Stoke.

September 19, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Seamless service from beginning to end

Seamless service from beginning to end. Emailed a few times to ask about potential car and the information provided was perfect to make the correct decision.
Booked the car and emailed driving licence etc for checks.
On the day took about 15 minutes handover and the return just as efficient.

September 9, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Chelsea and Keeley were excellent to…

Chelsea and Keeley were excellent to deal with the car was more than good enough Golf R the service and experience is the best I’ve ever received when hiring a car.

September 3, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Awesome service

All done well. High service level! Thank you Chealsea for all the great job which help my family spent a few great days off!

August 14, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

After being let down by Europcar on the…

After being let down by Europcar on the day of pick up…. Its was a seamless process almost within a hour to book, pay, get all checks done and pick up the car at Volkswagen Stoke on Trent. Chelsea did an amazing job and was extremely helpful - drop off was just as smooth!

August 11, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Fast and easy service

Fast and easy service. The car (POLO) was pristine and a beautiful drive. Overall a very smooth process and will definitely return here next time I need a hire car.

July 21, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Rated 5 out of 5 stars

Easy rental experience

Great customer service from minute one to return of the vehicle.

Car was exceptionally clean, ready on time, and the handover was very simple, and, most importantly, fast.

The lady on reception was helpful, and very personable, making this an easy choice.

August 2, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Amazing

Amazing! Staff know what they are talking about, no messing hire car was perfect and the company were able help out last minute too!
Thank you so much!

July 31, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Hassle free

The whole experience was hassle free. I hired a decent car for a very reasonable amount.

July 14, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

What a great hassal free experience…

What a great hassal free experience with Volkswagen Stoke-on-Trent. We have travelled from Australia and needed a vehicle for our road trip, i can't thank the staff enough for such an easygoing process with no complicated nonsense and fantastic price. We will definitely be back and would totally recommend to anyone wishing to hire a vehicle.

July 17, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Excellent value and service

Straight forward process, the car I received was better than expected for the price compared to other local rental companies. Will use every time I need a hire car and would strongly recommend.

July 9, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Really welcoming and professional…

Really welcoming and professional service, thank you

July 2, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Met at the pick up point by Joshua

Met at the pick up point by Joshua, very informative and professional leading to a quick transition.

June 24, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Many thanks to Joshua Gonsalves for his…

Many thanks to Joshua Gonsalves for his help and professional support earlier today when I picked up my hire car from Johnsons Stoke. Polite helpful and made a really good brew. Thanks Josh!!

June 16, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Great price for the hire of ten days…

Great price for the hire of ten days plus the service was fantastic would highly recommend

June 6, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Brilliant Car, low cost, great staff.

VWFS was the only car rental that let me pick the car I could hire, being a rather tall gentleman I struggle with alot of cars so I have to be picky. Josh was absolutely great headed sure the car I had rented was comfortable and that I had plenty of room.

The car I rented was a 25 plate Passat and it was a dream to drive and at a surprisingly low cost.

Will deffently be renting from these guys again.

June 9, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Best prices around - Skoda Kodiaq

We hired a skoda kodiaq from Friday 23rd May to Monday 2nd June.
Joshua was really friendly and approachable and extremely helpful. He talked us through the hire process really clearly and made sure we understood everything.
When we returned the car he was just as friendly and helpful and explained about the deposit refund and took us around the car again. He even thanked us for looking after it.
This will 100% be our first port of call for any future car hires.

May 23, 2025
Unprompted review
VWFS Rent-a-Car - Stoke logo

Reply from VWFS Rent-a-Car - Stoke

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look