VWFS Rent-a-Car - Stoke Reviews 

Hired a T-ROC for a week while my car was off the road. Josh was very helpful and polite and couldn't be more engaging.
The whole hiring process was a doddle and I would definitely use VWFS as my first choice should I want to Hire a car in the future.

I have used your service many times and recommended your service to many people.
However after the recent hire this will not be happening.
I contacted your representative after having the car for 3 days of a 8 day hire to enquire if I could return early and obtain a refund.
The attitude was off with me straight away and eventually I was given a figure for the refund. I questioned how this was calculated,and was told I was being charged for 4 days when it was only 3 . The attitude initially was just bring the car back and well work it out then and that the price he quoted was right. I had to remind him that I was the customer in didn't appreciate his attitude.
I decided to return the car there and then as you didn't deserve my custom.
My previous experiences have been amazing from the previous representative however they are no longer there and so neither is the customer experience.

Josh has helped me with a car whilst mine is in repair and it has been stress free and easy!

I’d like to say a big thank you to Josh for all his help,experience and ease in hiring the Skoda Kodiaq
The car was a brilliant drive that we both enjoyed
For Josh nothing was to much he was really pleasant and accommodating
Thanks from Bev and Billy

Good experience, helped along by Josh, who was very friendly and helpful. Looks like I may have found a new car rental provider

Excellent service again from VWFS car rental, lovely car to use on holiday. Josh sorted all the paperwork, nice smooth transaction. Will be my first call if I need to rent a car in the future.

Great customer service, simple process and a lovely car hire with everything I needed.

Excellent and professional service, Josh was very helpful.

Excellent service, simple process, competitive rates. I'm not sure of the name of the person who I dealt with, but friendly and professional as ever. I probably wouldn't go anywhere else to hire a car.

Excellent service - very welcoming in the showroom, given full demo of vehicle, staff member happy to answer any questions, great car, excellent value, and great service when returning too. Fully recommend

Quick and easy car rental, will definitely be using again, hired an ID3 for a few days, lovely drive. Customer service was brilliant. Josh was amazing from start to finish.

Josh was amazing in sorting us a car after ours had been recovered. Quick communication and great friendly service.

Excellent service 5 stars

Josh very professional and helpful. No hidden costs as they inform you of all costs upfront before you make your decision. Rates very competitive, highly recommend

Prompt service, car was really smooth and gave no problems. No excuses given not to give me my refund.

3rd time renting from here, quick easy and reliable as always. Cars are always new , high spec and customer service is always helpful and there to answer any questions. Highly recommend using this service for car higher I won’t go anywhere else now.

Had such a great experience with VWFS Rent-a-car. Everything was really quick & easy & the team at VW Stoke were super helpful & friendly. I would definitely use this service again & I would recommend to my friends & family.

Josh is a true gent, extremely helpful and very nice guy. Knows his cars and will help you out with a good deal. 100% would recommend.

Joshua was great, very helpful. Thanks

The service from josh was great and welcoming from start to finish,, very professional in what he does and couldn't help enough..