VWFS Rent-a-Car - Sunderland Reviews 

202
TrustScore 5 out of 5

4.9

Newcastle Road, SR5 1QE Sunderland, England, GB


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Rated 5 out of 5 stars

I needed to hire a car for 7days to go to Scotland, a good friend recommended VWFS Rent a Car, Sunderland. Hired a VW T-Roc, very good car, and excellent service by Pulman Staff. Over many years, for... See more

Company replied

Rated 5 out of 5 stars

Booked a rental to go away for a few days as my car not big enough. Easy booked online. Pick up was quick & straightforward,simple ID checks & Card Details verified then vehicle walk round to... See more

Company replied

Rated 5 out of 5 stars

First of all, Dominic was really friendly and helpful from the pre-rental communication through to the final handover. The car was exactly what we were looking for. Low mileage and in perfect nick.... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from start to finish. So easy to book online and excellent price unlike some companies. Had to ring up and change the vehicle we required and the service from Dominic was 1s... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Newcastle Road, SR5 1QE, Sunderland, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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4.9

All reviews

(202)

858 reviews in the last 12 months

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Rated 5 out of 5 stars

Couldn’t ask for better service

Couldn’t ask for better service. Beautiful car and very friendly staff. Highly recommended and will definitely use again.

September 15, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

First time in using this company

First time in using this company, we normally used Enterprise but due to their poor customer service tried Pulman.
Amazing customer service from first time of contacting. Quick and easy pick up, good choice of cars.

September 9, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

always first class service

always first class service from the team at Pulman. I wouldn’t go anywhere else. I hire cars regularly and no other company comes close to Pulman.

September 11, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, car was great pick up and drop off was easy and straight forward as well. Defo use again. Car was great, unlimited milage just what we needed and not at a crazy price either, brilliant.

August 29, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Highly recommended

Highly recommended! Fantastic service, price and vehicle. Couldn’t ask for more……..Will definitely use again!

August 26, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 3 out of 5 stars

Actually rental was very good however…

Actually rental was very good however very disappointed about one thing I rented for 8 days and was talked I can park my car on the grounds for the duration of my rental . When I got there I was told no such thing the agent even had the audacity to say no one told me that . Overall was good but disappointing regarding this hence 3 stars

August 15, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hi there,

We appreciate you taking the time to provide us with this feedback. We apologise for the unpleasant experience you had with one of our car rentals. Rest assured, we take concerns like these seriously, and we are currently investigating with the rental location.

Regards,
VWFS Rent-a-Car.

Rated 5 out of 5 stars

Quick and easy car hire. Trustworthy.

Quick and easy car hire, friendly staff, car was good. You get precisely the car you order online, I trust them and would use them again.

August 4, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Where do I start

Where do I start, simple, easy, both Steve and Shakeel were great to deal with and very very helpful, a credit to the company. The Cupra was beautiful to drive great on fuel and all the bells and whistles as I like it and the price!!! £97 for 3 days! Unbelievable (but don’t stick the price up haha)…
Overall a great experience and a worthwhile 5star rating.
I will be back
Mark D

August 1, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Great service all round

Great service all round.
Hired car to travel abroad, everything was in place for our trip. No hidden costs. Good communications. Nice car. No complaints

July 28, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

First time using this company

First time using this company, very good selection of vehicles and very good value. Dominic was very patient with me even though I was little late to collect but he was very professional, would definitely use again.

July 16, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Great service

Great service, lovely car

July 7, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Could not recomned this rentsl company…

Could not recomned this rentsl company enough from start to finish it was smooth dominic was great explaing how to operate the car i booked and the best thing was the car i booked was the car i got.

June 27, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Would use again!

Booking online was easy.
Communication was very good
Upgraded to another car was a pleasant surprise.
Collection & drop-off vehicle was a breeze.
Would certainly use again!

June 23, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Needed a car to go drop the mrs and the…

Needed a car to go drop the mrs and the sister-in-law off at Heathrow airport. A family member informed me about pulman rent a car volkswagen Sunderland. Absolutely spot on got the booking done cheap efficient smooth car was even smoother. Managed to hire the Skoda Octavia 24 plate loadsa room and boot space comfy journey already booked for the second trip. They're all sound as a pound was dealing with Dominic the rental manager, won't be going anywhere else for a car hire amazing experience.

June 18, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Dominic was great

Dominic was great, although we had a slight issue on renting a particular car, he was very apologetic and helped as much as possible to sort it. Warm welcome and easy to rent procedures make it fast, simple and painless to sort out the renting of a car.

June 13, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

cupra rental

i dealt with Dominic and he was excellent very pleasant and helpful the service was second to none and i will definitely recommend and use again in the future

May 29, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Cupra Terramar

Excellent customer service, clean vehicle and will definitely be using again. Very easy to deal with and had exactly what I was looking for.

May 23, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

This is my go to for car hire

This is my go to for car hire. I plan my trips with that in mind. They are and outstanding organisation that consistently strive for excellence. Whom ever you deal with at Pullman group they are all customer focused and their professional attitude is something that never fails to impress. Dominic (Sunderland) in particular is an exemplary example, always willing to help and go the extra mile for his clients. Thank you once again for a trouble and hassle free visit.

April 10, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Hassle free friendly and professional service. I collected the D.5, as requested, no hidden charges, and a fabulous drive. Domonic was extremely accommodating to meet my requirements for a weekend hire.

I will be hiring my future vehicles from VWFS Pullman
Sunderland.

March 21, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service from Dominic Emery at…

Excellent service from Dominic Emery at Pulman Sunderland and we were delivered exactly what was ordered and on time. Seamless ordering, reasonable rates and great car. What more could a customer ask for. Puts other Nationals in the shade.

March 15, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

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