Wacom Reviews 

What a joke... Wacom say they have paid the custom fees for the UK, UPS say they have not so every time they try to deliver they will not hand the tablet over as customer fees are outstanding. I have spoken to Wacom and UPS. UPS say their system shows it has not been paid, Wacom say ‘our system tells us that we will pay it’. Meantime I’m short of money and no product!!! Still waiting for Wacom to resolve it! Please Wacom pick up the phone to UPS and resolve this.

After 5 weeks are still waiting for a refund after buying a Wacom from Germany, which arrived 3 weeks after ordering (should have taken 5 days) and 6 emails from UPS the delivery company saying it would arrive when it didn't and 4 phone calls and 6 emails to Wacom who advised us to return if it did arrive which we did we are still awaiting refund 18 days after returning and 35 days after purchase! They are not a reliable company please but from a uk based company instead.

Tragedy, half of buttons don't work as they should from the beginning, the driver stops out of nothing, impossible to work with this product. Waist of time and money!!! I m using intuos pro m paper edition. I cannot work because of wacom!!!
This product has zero quality, shame I waisted so much money on it

So I bought a small wacom intuos which comes with 2 free softwares (one is Clip Studio Pro and the other a Corel Painter Essentials) for my birthday. When I tried to download Clip Studio Pro that they promised to give me, it just gave me the normal Clip Studio that you have to pay for to use. I tried contacting wacom but neither their call centre nor their live chats offered services, so I was basically just scammed.

Wouldn't recommend anyone to buy it, their other products are very overpriced as well.

Wacom are the worst. Here is a cautionary tale about not believing the hype. In January 2016 I bought a Wacom Cintiq 27 QHD pen display to attach to my Mac. It cost £1624.00 plus another £249.00 for an Ergo stand. It needed adapters even then to fit onto the Mac and a further set when attaching it to my new Mac as Apple are stupid and only supply USB ports not display ports.
My pen display only gets light to moderate use but failed with a dreaded black screen, but luckily it was within the warranty, so after hours of fun and games trying to access the serial number etc and waiting days between correspondences with Wacom Support, who will ask for said serial number etc on each occasion you reply to them, I sent it back and received a refurbished replacement.
The replacement lasted until January 2021 and suffered the same problem, black screen but pen still working.
After days of slow communication, I managed to get a rough estimate of €835.00 for repair and that doesn’t include shipping each way to Germany from the UK, that’s £745.00 of your lovely Uk pounds plus postage, and now with Brexit....you get the idea! In the five years I owned it I got around three years use what with driver problems, connection problems and failing hardware. It was built like a tank and I thought it was great to start with, but the working parts are shoddy, repairs are ridiculous and support is slow and awkward.
I would suggest buying a Huion or XP-Pen pen display, the XP-Pen pro 24 comes in at £720.00 at the moment and has a 2 year guarantee, which is what I have just purchased and connects via USB C, just 1 connection! It seems to work fine for my needs, let’s hope it lasts longer than the Wacom rubbish!

Wacom really can not keep up with their support. Had problems on several occasions. I really did not want to give a bad review. Because I thought they would improve over years. So I end up not being able to finish my work. There is never anything wrong with the board itself. But it is easier just to accept that Wacom is not compatible with Mac

The tablet itself is great, but it's support for MacOS is garbage... and so is Wacom's support.

There has been 2 occasions now where the driver has corrupted and the tablet stops working properly... I spent half a day trying to fix it the first time round, only for it to randomly start working again once Apple released an update for Catalina.

Now I'm getting another driver error, I've tried Wacom's help pages to no avail... and their driver hasn't had an update in months.

I'm sick of wasting time trying to fix things because Wacom can't keep up with their driver support

Today, I turned on my Cintiq Pro 16 for the first time in 8 months. I already had an issue with it where you could see speckles of dead pixels in the middle of the screen. Now, the entire screen is covered in them.

The tablet was in the original box in my cupboard, untouched and nothing was on top of it. I don't understand how it could have become this damaged on its own.

I've already sent up my tablet to repair twice for the EXACT SAME issue. After a month, the dead pixels reappear. I just didn't expect the entire screen break itself. Good job. You charge thousands for your products, and the quality is embarrassingly poor. You should not charge for repairs for reoccurring issues with your own hardware.

My brand new cintiq 24 pro lost any usb data driver suddenly this means that I can not use pen nor remote controller and it is just useless monitor now , after trying everything changing usb cable changing to usb c port plugging to second port changing computers different ports reinstalling driver from windows 7 to windows 10 nothing helped I bought tablet in USA Wacom store and moved to Europe and because of that Wacom would not pay for shipping costs to fix tablet or replace it in Europe this is so stupid is not Wacom store same in every country ? monitor with its flex hand costed me 2500 usd plus shipping and only worked for 3 months Wacom is worst money grabbing, dishonest company with their false advertisements making most expensive defected products and selling them and if you are unlucky and live outside Europe or anywhere where there is no Wacom store nearby you have to pay half price of cintiq to get your defective product fixed by them they would not help you even if you bought it from Wacom official store

**UPDATE**
This is a follow-up of my experience - the original review has been left unchanged under my updated review.

1/20/2021
A few days after originally being told that my tablet could not be fixed, a manager reached out to me and said that he was going to help. I was very surprised that someone had essentially re-opened my case but gladly welcomed any help. Originally, my problem was handled as unread, unheard, and uncared for. However, with a new person helping, I was finally able to fully explain my problem and chat back and forth with the CSR feeling very satisfied with the fact that my problem was, in fact, being addressed. Still, I never expected that my tablet would get fixed as the company and myself were still butting heads with product quality and therefor a right to have my tablet repaired. Even so, I was just glad that I was finally getting the proper care me and my tablet deserved.

Then a surprise happened!

The manager explained that he would give me a one-time exception to send in my tablet to be repaired under my still active warranty. I was in shock. I was sure Wacom wouldn't fix my tablet since they kept claiming the situation wasn't their problem. I am very grateful to the CSR who helped me and decided to be gracious when he could have just ignored my pleas for help.

I struggled not knowing if I should bump my review up to a 3 or 4 star since the experience has left me questioning Wacom's quality but this manager has definitely restored some faith for me. Thank you!

12/4/2020
To make this brief, PLEASE DO NOT BUY FROM WACOM. I have been a supporter and consumer from them for over a decade and have unfortunately fallen victim to this company like the rest of you.

In my story, I had recently bought a Cintiq22 pen display ($1200) and was in love. The product works beautifully ... until it doesn't. My new pen nib suddenly went bad and within the span of just 1-2 days gave my screen really bad scratches. Now, I'm the type of artist whom keeps their craft room in immaculate shape. No clutter and always clean - this especially goes with keeping my tablet constantly oil and dust free (and changing nibs when I need to). However, as an artist, you've got deadlines. Sometimes it takes a day or two to notice a bad nib (especially when you're drawing and you don't notice a difference in pen quality). Suffice to say, after a day or two when I noticed these horrible scratches, I immediately stopped drawing and contacted Wacom support.

This is where things get juicy.

After sending in a full description of the problem (which was met with deaf ears), along with many pictures, Wacom replies to me saying that it's either one of two things - either it's my fault for not taking proper care of the equipment or that it's just normal wear-and-tear. I swear they never even read my problem in the first place...

First of all, this product is NEW. It was only made about a year ago, I purchased it within 8 months, and have only been using it for about 2. There's NO time for normal wear-and-tear. That's for a tablet that's years old - NOT ONE THAT'S STILL WITHIN IT'S ONE YEAR WARRANTY.

Secondly, this products legit, Wacom description on their webpage states that the Cintiq22 is "scratch resistant" and "made with high quality, durable equipment". Complete and utter BS. A faulty pen nib (of only 1-2 days) shouldn't destroy the surface of a "high quality and scratch resistant" surface, especially one that's always properly taken care of (AND DID I MENTION IS SUPER NEW?!). Wacom straight up lies in their descriptions. Don't trust them.

At the end of the day I'm still counting my blessings as I can at least still draw on my tablet. When turned on and drawing you can't see the scratches (thankfully) but can definitely see them when it's turned off. I just feel bad for the rest of you whom have problems with your device to where you can't even use it anymore. My heart goes out to you. I just wish Wacom had even an ounce of integrity with problems that are clearly their fault. They just straight up don't care about you and would rather just take your money for faulty products.

Don't let famous artist who show off "the latest review of this or that product". These reviews are NOT straight from the heart - they are paid for.

Wacom is great with marketing and shoving their products in your face but, please, don't be fooled by these shiny products. The fact is this - if you buy a Wacom you WILL eventually have a problem and they WILL NOT solve if for you, even if it's entirely their fault.

(( I would like to make note for the few instances where they DO recognize a fault -- aka, can't BS their way out of it -- still make you pay for shipping and all that jazz. ))

There are other tablet companies out there that care way more about their customers and still have great, if not greater, products. Please don't use Wacom!

I've used Wacom products for over a decade now and have always been very happy with them.

Recently I purchased a windows ink bamboo stylus (50 quid) from Amazon and it died a couple of days ago for no apparent reason.

I contacted their customer service regarding warranty and they were helpful and sorted a replacement to be sent.

I was then given the address to where I should send the pen.

It appears that the closest repair center is in GERMANY.

Almost 10 quid for postage, which I had to organize myself, the right thing to do would be for Wacom to organize the delivery service to take the old product back - at their expense!

I didn't break the damn thing, it stopped working because it shouldn't have passed quality control in the first place!

When I'm paying a brand premium I expect a premium service (think Apple).This is clearly not it, specially considering that the UK is most likely one of their largest markets being a creative services hub.

Offloading logistics and distribution costs at the expense of customers while charging premium is a no-go.

I will be seriously looking at competition next time I'm shopping for similar devices.

I placed my order on 26th November, under the impression that it would be shipped that day on the few days following it. I spoke to someone on Live Chat on 30th November who said it would be dispatched on 1st December. That day came and went.

I emailed the support email on 3rd December regarding my order and was told it had been escalated to the eStore, but no follow up. I saw on the FAQ section that it takes a maximum of 4 working days for orders to be dispatched.

Today (4th December), I contacted the Live Chat again. First the rep told me there was a problem with payment, but I told her I had received my order confirmation a week ago and the money was out of my account. She told me she would have to escalate my case to someone else and that I would hear back after the weekend. I asked how to apply for a refund, and she told me to phone to ask for a refund.

So phone I did. I was told that nobody knew why my order hadn't been shipped, nor could they tell me WHEN my order will be shipped. I asked how to get a refund, and they told me that even though the order is still "in review" and hasn't been shipped, they would need to send out my order and have me return it for a refund? It's already with them, why would I need to return it for a refund?! The man on the phone said he would escalate my case (again) and I should hear back today or tomorrow, but that's not likely.

I'm a university study who has blown £360 of my wage on something that doesn't look like it would ever get to me. If I don't have an answer by Thursday (a whopping two weeks after placing my order) I will be filing a claim with my card provider, getting my money back, and going to a better company.

Customer service team are trying their best but nobody seems to know anything, there's no communication between departments at all. I work in customer service at a much smaller company where everyone works hard to make sure orders are dispatched within 24 hours and that customers have an open line of communication - our company as 11,000+ reviews on Trustpilot (overall rating of 4.8), it's not surprising given my experience that Wacom's rating is just 2.0.

If Wacom sees this (I doubt, as they don't respond to Trustpilot reviews), my order is UK0838025. I'd apprecaite some actual information.

UPDATE
I eventually had to ask a chargeback on my card as Wacom didn’t get back to me, and my bank granted this immediately. Later that day, Wacom stated that they were sending my order out and eventually admitted it wasn’t sent out due to a system bug. I refused delivery of my order and let Wacom know - they said they’d confirm when this was back with them, but I never heard anything. I don’t care at this point, the bank got me my money back, and I’m happy sharing my experience with anyone who asks.

By far Wacom has the worst customer service I ever had, literally no solution what so ever. Every time I give a solution I get “oh no we can’t, sorry, the system not letting us, we don’t ship” . They are very very limited. They can’t reach the shipping department, I had to wait couple days day for the manager to show up to finally says oh sorry we can’t. My item got off of stock while waiting. I end up buying it from Wacom official eBay store. They can’t reach that either. I tried very hard to have my item ship to my APO address through UPS sure where the website literally state that it possible. The guy from eBay says oh no since u bought it from eBay we can’t do nothing. Me as a customer I should not go through this. I called 100 times with no solution. This is a bad business.

I'm happy with the wacom I purchased. Still working even after all these years.

Absolutely ridiculous customer service. I bought Intuos, which was meant to have 3 software included. After 2 months, WACOM is refusing to give me the access, giving all sorts of reasons, which are completely invalid.

After I responded to them, demonstrating that their argument doesn't make any sense, their response is: it is not possible. They changed the terms after my purchase date, limiting the software access.

I bought a used but V Good condition Wacom Intuos Pro Paper from an eBay seller. The paper clip was broken (apparently a common problem) but everything else had only been used for about 6 months. I have a new iMac (2019) after connecting the tablet to the mac there were 2 updates to perform. One being a firmware update. My Mac would not take the firmware update and the Wacom Inkstamp App could not be loaded due to Apples protection software. Having contacted Wacom through the Chat format, a guy called Luis stuck with me, guiding me through the two updates, over three days, and all now working. Now that's a great service!

Got a Cintiq27. Black screen issue. Been waiting for their support to call back, It was supposed to be 24 to 48 hrs wait, likely covid has cut down their phone lines too! Anyway, the issue: black screen on a 2.5k product, common issue with their tablets; the company has never fixed them (servicing money milking cow?) and based on other websites they keep charging you something less than 1k to repair. If I did the same with my activity I would be out of business in 2 days! Oh, btw: do not even try to criticize them on social media or they'll block you right away. Oversensitive about your weakness?

Wacoms are really great till they stop working, then you might as well have poured hundreds of pounds down the drain. I have spent nearly four months on wacom Live chats trying to fix my wacom. It has cost me hundred of pounds in work, hundred of pounds in unworked hours running over and over the same troubleshooting with different people and then getting cut off and having to go through the whole process over and over. They eventually concluded it was probably the lead so I got sent a new one. This didn't work and so the whole process begins again, collecting evidence, repeating the troubleshooting processes over and over. The final straw is the very cocky David P today who I refused to repeat myself to after talking to a previous troubleshooting person for 2.5 hours. David P was sarcastic, unhelpful and straight up trying to wind me up by making me repeat myself instead of readying the previous thread. He concluded that he would open a case for me to return the wacom for fixing (to Germany from the UK) and if it's found to not be faulty I have to pay for everything. That's all good if you're in the same country but I'm paying the penalty for this big company not having repair options for their products when they go wrong. The very helpful David P has also decided not to put the request though and instead I've received a generic email saying to get in contact should there be any further problems. So I will probably be on another chat tomorrow, repeating myself again. There is literally nothing I can do. I have been chasing my tail, going over the same thing for 3.5 months and the product is within warranty. How do companies get away with this behaviour nowadays? This product cost over £600 and I've had to borrow money to buy a new one in the meantime. I'm literally not giving up though, this company should be utterly ashamed of themselves

We had some connectivity and display issues, only to learn that an item we had been shipped by Wacom after purchasing brand new from their online store is, in fact, defective. They tried to have us return it at our expense first, before we could receive our replacement. After making a case against this, they promised for two months to send the replacement at their own expense. We have received nothing in those two months, and there is no communication with or from Wacom regarding this. My advice is to support a rival company and give Wacom some proper competition. They clearly overvalue themselves and take their customers for granted.

I bought a Wacom Intuos Pro M yesterday and everything was great, it set up fine and let me adjust the mapping. Fast forward 40mins into trying to get used to the product, I go to adjust the mapping again (this being the second time I had gone into it), a preference error comes up stating "there was an error in Wacom tablet preferences.
I have tried uninstalling and reinstalling 3 times with no fix, I have found out after deep searching the web that the Wacom software cannot keep up with apple software, therefore, it cannot link with my brand new MacBook pro fully.
I cannot do my job without being able to adjust the mapping from where it is.
Wacom customer service is hopeless and just blame a virus driver... let me repeat this is a BRAND NEW MacBook.
Not very happy that I need to return it the day after purchase!! and I will NOT be repurchasing a Wacom product until they can get their crap together, which may be never at this rate.