I had made an error on my Valentines card order- order 2 cards with ever so slight wording differences. Only realising I had done so after clicking confirm and pay- my goodness, always double check... See more
Company replied
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See what reviewers are saying
Purchased as a Valentines gift for my partner, extremely pleased with the purchase. Clearly made by someone who cares, with the attention to detail & quality of the product exceptionally high. My Mr... See more
Company replied
Definitely will be ordering more cards. My Wife loved her Mothers Day card 😊
Company replied
Ordered three items on 16th December, two arrived on time for Christmas (jewellery and gift wrap paper), well packaged and secure. The last (a notebook), which was expected to arrive on time, arrived... See more
Company replied
Company details
Written by the company
Online marketplace for Black-owned businesses in the UK
Contact info
United Kingdom
- hello@wakuda.co.uk
- www.wakuda.co.uk
4.7
Excellent
236 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wakuda
Hi P!
Thanks for taking the time to leave a review. We're adding lots of new products all the time so looking forward to welcoming you again soon 🙂
Nathaniel
Co-founder
The product is excellent
January 6, 2025
Reply from Wakuda
Hi Shari,
Appreciate you taking the time to leave us a review, great to hear the products are working for you ! Look forward to welcoming you back soon :-)
Best,
Nathaniel
Co-founder
I think this business is a scam
The product I ordered was totaled at 42 US dollars but 52 US dollars was taking out of my bank account. I have tried to make an account with this business so I can cancel and request a refund but it’s not accepting the password I choose
January 9, 2025
Unprompted review
Reply from Wakuda
Hi Barbara,
Sorry about any confusion with your payment. To confirm, the order you placed yesterday was for £42 (British pounds) which was converted to $52 (US dollars) as you are based in the US so that's your currency for payment.
Your refund is being processed and you have been responded to via email requesting some further details as we have not encountered this issue with any US customer before and want to ensure it doesn't happen again.
Best,
Nathaniel
Co-founder
Wonderful
Swift delivery - great choices for gifts, cards and beautiful Afrocentric goods.
December 9, 2024
Reply from Wakuda
Hi Melanie,
Thanks for the 5 star review and letting others know about your experience we really appreciate it, look forward to welcoming you back again soon!
Best,
Nathaniel
Co-founder
Wakuda is a game changer and I’m so…
Wakuda is a game changer and I’m so impressed with the service I received from them.
They are a dedicated team who gives exceptional customer service regardless of the situation.
December 8, 2024
Reply from Wakuda
Hi Nicole,
Thanks so much for taking the time to leave us a review and share your experience with Wakuda. It means a lot!
Best
Nathaniel
Co-founder
Used the service before
Used the service before. Shipping on time. Items as described. All good. Thanks.
December 2, 2024
Great product
Great communication throughout the order and it arrived on time. Fantastic book for my daughter
November 29, 2024
Reply from Wakuda
Hi Bernadette,
Great to hear you're happy with your order. 😁Thanks so much for your amazing feedback, it really means a lot to us!
Best,
Nathaniel
Co-founder
Easy to order
Easy to order, user friendly.
Great customer service with efficient delivery.
Purchases are of high quality.
Friends have been delighted with their gifts. I highly recommend.
October 30, 2024
Reply from Wakuda
Hi Alison,
Thanks for giving us a review and letting us know about your experience. Great to hear your friends were happy with their gifts! Looking forward to welcoming you back again soon 😁
Nathaniel
Co-founder
Got exactly what I ordered!
October 22, 2024
Reply from Wakuda
Hi Nina,
Thanks for taking the time to leave us a review, it means a huge amount to us! Look forward to welcoming you back again soon 🙂
Nathaniel
Co-founder
I ordered 4 placenta creams but were…
I ordered 4 placenta creams but were out of stock. I was updated regularly & promptly, as soon as they were back in, they were shipped immediately to me in the UK. Great service!
September 2, 2024
Reply from Wakuda
Hi Zipporah,
Thanks for sharing your positive experience shopping on Wakuda. Look forward to welcoming you back again soon!
Best,
Nathaniel
Co-founder
Exceptional customer service
One word, delicious, lush body butter and speedy delivery!
August 30, 2024
Reply from Wakuda
Hey Kenaula,
Thanks for taking the time to leave a review about your experience at Wakuda. Glad you had a great service and really enjoyed the product look forward to welcoming you back soon!
Nathaniel
Co-founder
Exceptional Customer Service
I ordered some shoes from this website and the vendor had a slight delay with delivery. I really needed the shoes for a new job I’m starting on Monday and when I didn’t receive a shipping notification I reached out to Wakuda.
The co-founder Nathaniel responded personally and spoke with the vendor who sent the shoes with next day delivery and included a pair of complimentary socks with a lovely hand written note.
The best online retail experience I’ve had in a long time - thanks to Wakuda and Elliott (the vegan shoe brand)
September 7, 2024
Unprompted review
Reply from Wakuda
Hi Pawo,
We really appreciate you taking the time to write this review and your kind words! It means a lot to us as a start up business. Excellent customer experience is something we strive for so I'm glad we hit the mark this time.
Look forward to welcoming you back in future!
Nathaniel
Co-founder
Really good communication with your…
Really good communication with your customers if any problem were to arise rest assured that they will work through it with you
July 22, 2024
Reply from Wakuda
Hi Josiah,
Thanks for taking the time to leave an honest review and for giving us 5 stars. Glad to be of help and look forward to welcoming you back soon!
Nathaniel
Co-founder
Reply from Wakuda
Hey Andrew,
Thanks for taking the time to let everyone know about your experience shopping on Wakuda. Enjoy and look forward to welcoming you back soon! 🙌🏾
Nathaniel
Co-founder
First time user
First time user. Delivery good. Website OK look forward to a wider range of goodies. Repetitive emails sent requesting me to complete my order, when I actually paid in full.
April 28, 2024
Reply from Wakuda
Hey M,
Thanks for taking the time to give us feedback. It really means a lot. I'll be looking into the additional emails sent. Also we're getting we're getting new brands joining Wakuda everyday so keep your eyes peeled, look forward to welcoming you back soon!
Nathaniel
Co-founder
Nothing received & poor postage method
Not a good experience for me, and really wanted to support a black business.
Ordered a custom birthday card for my partners special day. Estimated delivery date was before the birthday date. Waited and waited. No card.
Eventually the day came and still no card. Extremely upset as I had nothing to present on the day, had to run around and find an ordinary card from a shop.
Emailed to find out what was happening. Initially offered another card from the website (no use to me at the time though). Another day passed and still nothing, so requested a refund as the card was now useless to me. Refund received with no issue (hence the 2 stars).
Eventually received a royal mail card days later stating they had a delivery for me with NO postage, and wanted £5 so that I could collect it.
Went to the royal mail depot to check what it was, as I wasn't going to pay £5 for something that I didn't know what it was.
Turned out from the envelope, it was the card, had NO postage stamp, the address was handwritten very rough and my postcode wasn't even included, AND there was no return address.
I refused to pay to take it, so I was told the card would be destroyed after a couple of weeks.
My first experience using Wakuda, but sad to say I wont be using them again unfortunately.
April 26, 2024
Unprompted review
Reply from Wakuda
Hi Mike,
Thank you for your honest review. I'm truly sorry for the frustrating experience you had with the shipping charge and the delayed delivery especially on such a special occasion.
We're actively addressing the issue with the seller to prevent similar incidents in the future. Your satisfaction is paramount to us, and we're committed to making things right.
While I can't change what happened in the past, I hope you'll consider giving Wakuda another chance in the future. We're continuously improving our processes to ensure a smoother experience.
If you have any further concerns or need assistance, please feel free to reach out. We're here to help.
Best,
Nathaniel
Co-founder
Great experience!
Making my purchase via Wakuda was simple and well presented.
The email updates were helpful too!
The product was nicely packaged and delivered.
Would highly recommend using this product! And Wakuda
April 7, 2024
Reply from Wakuda
Hey AA,
Thanks for dropping us some feedback, really appreciate it and look forward to welcoming you back soon!
Nathaniel
Excellent customer service!
March 30, 2024
Reply from Wakuda
Hi Sarah,
Thanks for taking the time to leave a review and let everyone know about your experience. Look forward to welcoming you back again soon!
Nathaniel
Co-founder
Great service
March 8, 2024
Reply from Wakuda
Hey James,
Thanks for taking the time to check in and tell us about your experience. Look forward to welcoming you back soon!
Best,
Nathaniel
Co-founder
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