Purchased as a Valentines gift for my partner, extremely pleased with the purchase. Clearly made by someone who cares, with the attention to detail & quality of the product exceptionally high. My Mr... See more
Company replied
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See what reviewers are saying
I bought an Elite Shungite macrame necklace from Vibrations of a Goddess and Crystal melts deli pots from Aromablendsbyk which smell devine. The dispatch and delivery was really fast and I was so happ... See more
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This was my first time buying from Wakuda. I received an email about different offers which were amazing value. It's so important to support small business when we can just now. The set of wax melts I... See more
Company replied
I had made an error on my Valentines card order- order 2 cards with ever so slight wording differences. Only realising I had done so after clicking confirm and pay- my goodness, always double check... See more
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Company details
Written by the company
Online marketplace for Black-owned businesses in the UK
Contact info
United Kingdom
- hello@wakuda.co.uk
- www.wakuda.co.uk
4.7
Excellent
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing product selection
Amazing product selection, loved the extra special touches that come when buying from the sellers on Wakuda. Really hits the mark for last minute gift buying too!
June 25, 2023
Reply from Wakuda
Hi Kandice,
Thanks for taking the time to leave us a five star review, the brand on Wakuda really are amazing! Glad you had a great experience and look forward to welcoming you back soon.
Nathaniel
Co-founder
I bought an amazing gift set for a…
I bought an amazing gift set for a birthday. The set came quickly and the recipient loved it!
July 4, 2023
Unprompted review
Reply from Wakuda
Hey Jermaine,
Thanks for taking the time to leave us a review. Glad it was well received. Look forward to welcoming you back to Wakuda soon!
Nathaniel
Co-founder
Reply from Wakuda
Hi David,
Thanks for taking the time to leave us a 5 star review and let others know about your experience! It really means a lot to us a a small growing business.
Look forward to welcoming you back soon!
Nathaniel
Co-founder
Fast delivery
Fast delivery
Really pleased with my purchase
The smells were amazing
Really pleased with the Quality of product
A beautiful candle looks and smells
June 20, 2023
Reply from Wakuda
Joeanne,
Thanks for taking the time to leave us a review and tell us about your great experience! Glad you enjoyed your candle. Look forward to serving you again in future 😁
Nathaniel
Co-founder
Great products, highly recommend!
A really easy website to navigate around and lots of fabulous gift ideas to buy for special occasions - you will be spoilt for choice! I would definitely recommend (have already started recommending to friends) and I’ll be purchasing more products in the future ☺️
June 14, 2023
Reply from Wakuda
Hey Fari,
Really appreciate you taking the time to leave us a 5 star review and let us know about your great experience, it means a lot to us as a growing platform 🙌🏾 Looking forward to serving you again soon!
Nathaniel
Co-founder
super easy and simple to navigate
super easy and simple to navigate, great stuff to buy for special occasions. Would absolutley recommend.
June 14, 2023
Reply from Wakuda
Hi Jessica,
Thanks for taking the time to leave us a five star review and let everyone know about your experience! Really appreciate it your feedback on the site and our curation, hope to serve you again soon!
Best,
Nathaniel
Co-founder
Great company and products
April 7, 2023
Reply from Wakuda
Hi Sharlean,
Thanks for taking the time to leave us a five star review and let everyone know about your experience! Really appreciate it and hope to serve you again soon!
Best,
Nathaniel
Co-founder
Amazing company
Products are amazing and such high quality and the customer service is excellent! I have never dealt with a such a high standard of professionalism. 100% recommend.
April 29, 2023
Unprompted review
Reply from Wakuda
Hi Mrs McKenzie,
Thanks for taking the time to let us know about your 5 star experience at Wakuda! Really appreciate it and looking forward to serving you again soon 😁
Best,
Nathaniel,
Co-founder
Great Experience
Really happy with my purchase, the product was great and my mother really liked it. I also received extra wax melts with my purchase, which was a lovely bonus. Overall, a pleasant experience.
April 23, 2023
Unprompted review
Reply from Wakuda
Hey Max,
Thanks so much for taking the time to review and let us and other customers know about your experience. It really means a lot to us as a small growing business. Look forward to being of service again!
Best,
Nathaniel
Co-founder
I have ordered a candle over a mount…
I have ordered a candle over a mount ago still haven’t revived it
March 28, 2023
Unprompted review
Reply from Wakuda
Hi Teresa,
Sorry to hear about the issue with your order and any inconvenience caused, I understand how frustrating it is. I've personallyreached out to you so we can get this made right for you.
Best,
Nathaniel
Co-founder
Candle of not good quality
Candle of not good quality, tunnelled all the way through middle, did not pool and no scent, would not buy again
March 24, 2023
Reply from Wakuda
Hi Sharon,
Thank you for sharing your experience with us. I'm sorry to hear that the candle you received didn't meet your expectations.
I take pride in the quality of the products we offer on our marketplace, and I can assure you that this issue has not occurred before with any candles from this maker.
I value your feedback and appreciate the opportunity to make it right for you. I kindly ask that in the future, if you experience any issues with our products, please reach out to us directly at hello@wakuda.co.uk so we can resolve the issue promptly.
Best,
Nathaniel
Co-founder
Very unusual candle
Very unusual candle, has real rose quartz stone pieces on top, will make a lovely gift for someone (or I might even keep it for myself). There was a slight shipping delay but was kept informed.
March 24, 2023
Reply from Wakuda
Hey Amanda,
Thanks so much for taking the time to leave us a review and your support. It really means a lot. Sorry again about your delay on your order, looking forward to getting things better next time!
Best,
Nathaniel
Co-founder
Such amazing customer service from this…
Such amazing customer service from this company. 100% would use again and recommend!
March 24, 2023
Reply from Wakuda
Hi Lorna,
Thanks for taking the time to leave us a five star review and share your experience. It really means a lot to us and we look forward to serving you again in future!
Best,
Nathaniel
Co-founder
I must admit I was really disappointed…
I must admit I was really disappointed over a week later and my product was still not shipped, I’ll let it go this time as apparently it was a Royal Mail issue. Apart from that I was really happy with the personal service I received, packed well and true to description
March 24, 2023
Reply from Wakuda
Hey Carol,
Thanks for your feedback. We apologise for the shipping delay caused by Royal Mail. Despite the circumstances, the seller did her best to fulfill your order as quickly as possible. We're happy to hear that you were satisfied with the personal service and that your item was packaged well and as described. Please feel free to contact us if you have any further concerns or questions.
We appreciate your business and hope to have the opportunity to serve you better in the future!
Best,
Nathaniel
Co-founder
Reply from Wakuda
Hi Carol,
I appreciate your feedback and understand your frustration. For clarity - your order was placed 2 weeks ago (March 24th). Regarding the delay from the seller, this was unavoidable and we advised you about this as soon as we knew. Additionally, I have responded to your email, not sure if you've seen yet, but we are actively tracing your package.
Will update you as soon as we have information.
Best,
Nathaniel
Co-founder
Reply from Wakuda
Hey Joanne,
Thanks for taking the time to let us know about your experience. Glad your candle was well received!
Best,
Nathaniel
Co-founder
Very beautiful card
Very beautiful card but it took too long to arrive,otherwise the card is amazing!
March 6, 2023
Reply from Wakuda
Hi Nana,
Thanks for taking the time to leave a review, it's really important we get constructive feedback like this. We'll definitely be making your experience 5 star next time!
Best
Nathaniel
Co-founder
There was a confusion regarding my…
There was a confusion regarding my order at the beginning. My original payment was declined so I paid with another card which was then refunded. Eventually the payment on the original card went through! I was contacted at everything was sorted out.
March 9, 2023
Reply from Wakuda
Hi Aretha,
Thanks for taking the time to leave a review. Apologies for the confusion regarding the payment process with your order, glad we were able to swiftly sort everything out for you. Look forward to serving you again in future!
Best,
Nathaniel
Co-founder
First class service
March 1, 2023
Reply from Wakuda
Hey Tina,
Thanks for taking the time to leav us a five star review. Hope to see you soon!
Nathaniel
Co-founder
Great website with variety of sellers
Great website with many variety of products from food to handmade cards!! Quality tasting products from i-ingredients and beautiful card from Natis creations!! Bought several times now from fab i- ingredients who deliver so quickly!! 10 out of 10!
February 4, 2023
Reply from Wakuda
Hey O1K,
That's for taking the time to leave such a quality 5 star review 🙌🏾 Really appreciate hearing about your experience on Wakuda and look forward to welcoming you back soon!
Thanks
Nathaniel
Co-founder
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