When I started my career in financial services (many moons ago) I looked at both LIBF and CII. The CII was very exam heavy with lots of reading and no real practical work, where as LIBF (then IFS) ga... See more
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Review summary
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What people talk about most
Based on these reviews
I enjoyed my studies as per flexibility the course gave me. I could study at my own pace, the material was well designed to suit my work demands. It was an enjoyable experience. I actually wrote my ex... See more
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I have done my CDCS Certificate 2026. Exam is covered each and every aspect of situation faced in real world daily basis. You have to study properly and have crystal clear concepts, to pass it and get... See more
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Really good learning material provided for CeMAP, I like how some topics offer videos/audio and the knowledge tests are so helpful to understand where you are at with your studies. Cannot fault the ex... See more
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The content in the courses is up to date with Industry practises and this helps you to apply principles learnt easily. I enjoy the flexibility in the study model, which allows me to study at my own pa... See more
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I've recently completed CeRER & CeMAP with LIBF and am taking DipFA now. I've found all the course materials to be excellent, and the customer support has always been great. I've taken several onlin... See more
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I did a course with the LIBF. I was really impressed with all the learning materials and how easy it was to access. Having had laptop issues at the time of my exam, LIBF stepped in and ensured I... See more
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Recently took LIBF's Pay Cert course, it's well designed for someone who's new to the payments world. Probably, more designed for Product Managers, Product Owners and someone in seniority roles.
Company replied
I enjoyed studying will LIBF over the past 2 years. The student portal was easy to navigate. Learning material was easily accessible. The content was relevant to me and my line of work
Company replied
I studied for my Diploma in Asset Finance over the last 15 months. The website was straightforward to use, study materials were comprehensive and exam booking was simple. Overall, I found my e... See more
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Completed all 3 CeMAP exams with LIBF, coursework was very straightforward and easy to navigate - purchased the mock exams which were very helpful too. Would definitely consider Walbrook for any furth... See more
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I've completed 3 qualifications with the Walbrook Institute London (formerly LIBF). The most important thing for me is that the online materials, tutors and discussion forums allow me to fit study in... See more
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Sat Financial Planning in Retirement exam. Easy study material, good structure and interesting way to be examined. The tech behind it also worked, which is great.
Company replied
I recently completed my studies with Walbrook Institute London and couldn’t be more satisfied with the experience. From start to finish, the support provided was exceptional. The course content... See more
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The support materials are very useful. Would highly recommend the added support with exam style questions as found this really helped.
Company replied
Really happy with the support I received as part of my qualification. This is the second qualification I’ve had with LIBF and great again
Company replied
My learning journey with Walbrook has been inspirational. Despite having several setbacks that sometimes threatened to derail my progress, I have had great support from my tutor Wendy Chowne, and t... See more
Company replied
The guidance and support provided through the textbook and the My LIBF site were extremely helpful. They enhanced my understanding of the UK financial market and its regulations. As someone who en... See more
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Wonderful Study materials and easy to use platform with access to a wide network of resources. Enjoyed learning CeMAP here.
Company replied
I've had nothing but positive experiences with LIBF/Walbrook. Their customer support has been excellent, always responsive and helpful. While myLIBF platform isn’t the most visually appealing, it’s hi... See more
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I recently completed my Level 6 Diploma in Advanced Financial Advice with Walbrook )London Institute of Banking & Finance) and found the whole experience to be excellent. The study support was clear,... See more
Company replied
My experience has been really good. The content was very informative, to the point related to topics and with good user interface.
Company replied
I recently completed the Certificate in International Trade Risk (CITR) with LIBF, part of Walbrook Institute London, and it has been a truly rewarding experience. The course content was comprehensive... See more
Company replied
Over the course of my career, I have completed most of my financial services qualifications through LIBF/Wallbrook. From the very first module, I found their learning materials to be exceptionally... See more
Company replied
My experience with Wallbrook while completing my CeMAP qualification was excellent from start to finish. The course content was clear, practical, and well-structured, making it easy to understand co... See more
Company replied
I recently completed the Certificate in International Trade Finance (CITF) course with Walbrook and had a very positive experience. The course is well-structured and easy to follow, even for be... See more
Company replied
I recently completed all three CeMAP modules with the London Institute of Banking and Finance, and I'm extremely pleased with the overall experience. The course content was comprehensive and... See more
Company replied
I recently completed a certification through Walbrook and was impressed by the quality of the study materials and overall structure of the course. The content was comprehensive, well-organised, and cl... See more
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it was a remarkable studing experience with Walbrook, since i have full support from walbrook through there support team
Company replied
It’s always easy to get in touch with them. Their services is excellent! I consistently receive prompt replies by both email and call. Even the exam booking and study experience are very smooth
Company replied
Training material and constant follow ups to keep update or progress is great. Upon completion I submitted the diploma available (downloable) from LIBF expecting to be the one that I received latter.... See more
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I enjoyed the study materials from LIBF for my CeMAP exams. The study materials were very helpful and easy to understand. I also love the availability of an online version of the study materials as i... See more
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The reason I chose the course was because of the content offered and I was not disappointed, it was very informative and at a digestible level. One thing I would change is less video content as I p... See more
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Website and topics were accessible and in an understandable format, but not enough past papers or even any available to purchase.
Company replied
Just recieved terrible customer service. If you have any type of dyslexia or needs please avoid as they will just take advantage and keep making you pay. Spent a fortune with these and they couldn't r... See more
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I have recently been completing my DipFA with LIBF and comfortably completed all the exams. The final section was my coursework, which was to create a subtility report for an example client, up to... See more
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Please beware. I gave my test at home after months of prep, and according to them my recording at the time of exam being stopped for some reason. Now they will take 110.00 resit fee. I asked to give... See more
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My experience with Walbrook (formerly LIBF) has been deeply disappointing and frustrating. I was withdrawn from my course without any clear or fair reason, despite fulfilling my academic responsib... See more
Company replied
Such a bad organisation as a whole. Terrible at contact via phone and email, problems get totally ignored or danced around.
Company replied
If you are looking to study the online MBA course part-time, please do not choose this university! The support is abysmal, every sales pitch of being able to arrange time with tutors is a lie and all... See more
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I chose Walbrook because of the promises around flexible online learning and student support, but sadly my experience has been the complete opposite. They advertise strong student support and... See more
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Walbrook failed to deliver my course as promised, despite students raising concerns about the extremely poor academic, administrative, and pastoral support. Despite promising changes,... See more
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Despite multiple calls and follow-ups over the past few days, I have received little to no clear response from your team regarding the course fee structure, payment procedure, and the agreed e... See more
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Unfortunately the company has removed the option of doing exams in physical test centres. This adds additional pressure and concerns to students whether their device is compatible, and the very risk o... See more
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Company details
Written by the company
At Walbrook, along with our professional education unit, LIBF, we empower our students with a future-focused education that is as accessible as it is transformative. Our courses are designed to meet the demands of today’s dynamic job market and anticipate the needs of tomorrow's industries. We inspire our students to take charge of their learning journeys, with structure when they need it, and the freedom to start, study and progress 100% online, at their own pace.
Contact info
7th & 8th Floor Peninsular House, 36 Monument Street, EC3R 8LJ, London, United Kingdom
- +44 2039 364 055
- customerservices@walbrook.ac.uk
- www.walbrook.ac.uk
4.0
Great
70 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The support materials are very useful
The support materials are very useful. Would highly recommend the added support with exam style questions as found this really helped.
September 2, 2025
Unprompted review
Reply from Walbrook Institute London
Thanks for sharing your experience Kevin. It’s great to know the support materials and exam-style questions made a difference. Wishing you all the best.
I enjoyed studying will LIBF over the…
I enjoyed studying will LIBF over the past 2 years. The student portal was easy to navigate. Learning material was easily accessible. The content was relevant to me and my line of work
September 30, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you so much for taking the time to leave a review with us. We're so pleased to find that the content was relevant to your careers and that you found it easily accessible and easy to navigate. Wishing you all the best.
Mostafa Mahmoud review
it was a remarkable studing experience with Walbrook, since i have full support from walbrook through there support team
September 27, 2025
Unprompted review
Reply from Walbrook Institute London
Hi Mostafa, we're so glad to hear you've had a great time studying with us! Wish you all the best.
Great study materials
I enjoyed the study materials from LIBF for my CeMAP exams. The study materials were very helpful and easy to understand. I also love the availability of an online version of the study materials as it could be used on the go.
I would say it is good value for the price.
July 5, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you for the review Modupe, we're glad to hear you enjoyed the availability of the course with it being online, and that the course materials were easy to understand.
My experience with Wallbrook while…
My experience with Wallbrook while completing my CeMAP qualification was excellent from start to finish. The course content was clear, practical, and well-structured, making it easy to understand complex mortgage and financial concepts. The online resources, including end-of-chapter questions and past papers, were invaluable in helping me prepare thoroughly and feel confident going into my exams.
Thanks to their structured approach and engaging materials, I was able to complete my CeMAP quickly and successfully. I would highly recommend Wallbrook to anyone looking to gain their CeMAP qualification with confidence and a strong understanding of the industry.
August 23, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you so much for your kind words, Janine, and for sharing your experience with us. We’re delighted to hear that you found the CeMAP course content clear and practical, and that the resources helped you feel confident in your exams. Wishing you all the best for your career.
If you are looking to study the online…
If you are looking to study the online MBA course part-time, please do not choose this university! The support is abysmal, every sales pitch of being able to arrange time with tutors is a lie and all they will ever do is pass any issue on to someone else to handle (it will not be resolved). This place outright lied to me before I signed up as a student; when I asked if study breaks were possible due to my job, I was told you could take a break of six months and then continue your studies when ready. When I chose to do that very same thing due to my work life being hectic, I was told that wouldn’t be possible. No ownership, no apology, nothing. They blamed me and told me I would have misunderstood. You will only be able to speak to your module tutor once a month, if you can’t make it, you can’t make it. This whole course is sold to people who work full-time, as a way to study for an MBA alongside your career, but the entire system is built backwards. You’ll be left to do everything alone, and when you ask for guidance they’ll pass you over to someone else instead of helping you, all the while taking your money every month. I am begging you, DO NOT STUDY HERE.
September 8, 2025
Unprompted review
Reply from Walbrook Institute London
Hi Zakerah, we're very sorry to hear about your experience and that you had issues with the flexibility and support on your programme. We take comments like this seriously, as our aim is always to provide a positive and supportive learning journey for all our students and it is clear that this was not your experience.
We've have shared your review with our student support team. They have confirmed that you have been in touch with them directly, so we hope they can resolve the issues you've been facing.
While I appreciate this can't change the experience you have had with us, we have used the feedback from students like yourself to transform our online MBA and other postgraduate programmes this year. We now deliver these qualifications on a different platform with much improved support mechanisms and have also been revising our study break policy to make this clearer for our students. Please be assured that we will continue to use your feedback to improve the way we communicate with and support our students in future.
Thank you again for taking the time to share your views and we are really sorry that you did not have a better time studying with us.
CeMAP Diploma & CertPRO
I successfully completed both the CeMAP and CertPRO qualifications with Walbrook Institute (formerly LIBF), where I received excellent support throughout my studies to help me achieve these results.
March 20, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you for the review Stefan, we're so pleased to hear of the excellent support you received. Wishing you all the best.
Amazing course materials
Amazing course materials, Very easy to understand and easy to book and cancel test days
September 4, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you for taking the time to leave us a review. We are so glad you enjoyed the course!
The Worst Academic Experience Ever
Walbrook failed to deliver my course as promised, despite students raising concerns about the extremely poor academic, administrative, and pastoral support.
Despite promising changes, halfway through my second year (May 2025), they announced that all online undergraduate programmes were being withdrawn as they couldn’t guarantee service delivery. It is now the end of August, and my student loan hasn’t been refunded as agreed.
The whole withdrawal process has been chaotic and disorganised. I had a formal complaint mishandled, which resulted in me being paid compensation.
The delays and disruption to my life and the lives of other students have been significant. In many cases, students have found their academic careers and graduation delayed by years, as they are unable to or are struggling to transfer to different institutions.
I am extremely disappointed with my whole experience at Walbrook, and I can only describe the service I received as shambolic.
I studied with them before they were acquired by IU, and they used to be excellent.
Many of the positive reviews you will see relate to their on-campus degrees and professional qualifications, which are delivered in a completely different way to their online courses.
If you are thinking of studying for an online degree with Walbrook, I would strongly urge you to reconsider. My experience has been genuinely dreadful, and for much of it, I felt isolated, unsupported, and alone.
Do yourself a favour and sign up with the Open University or an institution that actually cares for and supports its students.
August 27, 2025
Unprompted review
Reply from Walbrook Institute London
Hi Tom, we’re deeply sorry to hear about your experience. This is not the level of service we aim to deliver.
As you’ve already shared your concerns with us in more detail, we’ll work hard to ensure we listen and provide a better experience for other students in the future.
Our Student Records team has once again contacted the Student Loans Company regarding the required account updates following the notification of a refund. We hope this is resolved for you as soon as possible.
Would recommend
I recently completed my Level 6 Diploma in Advanced Financial Advice with Walbrook )London Institute of Banking & Finance) and found the whole experience to be excellent. The study support was clear, straightforward and very easy to follow, which made the process smooth and manageable throughout. The resources provided were intuitive and well-structured. Overall, a very positive experience which I would highly recommend.
August 26, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you so much for your wonderful review, we're so glad to hear that it was a positive experience for you and that you'd recommend it to others. Wishing you all the best.
Over the course of my career.....
Over the course of my career, I have completed most of my financial services qualifications through LIBF/Wallbrook. From the very first module, I found their learning materials to be exceptionally clear, practical, and easy to engage with. Complex topics were broken down into manageable sections, supported by examples that made the content feel directly relevant to day-to-day client work.
Their exam process is equally impressive – well-structured, fair, and designed to test not just theoretical knowledge but how it can be applied in real-world scenarios. This approach made the study process feel genuinely valuable, and I could see the direct benefit in my professional advice work.
I’ve been consistently impressed with both the quality of their resources and the support available throughout my studies. I wouldn’t hesitate to recommend LIBF/Wallbrook to anyone serious about building a strong and practical foundation in financial services. As a footnote I started out with CII but I found LIBF to be an easy way to learn and I switched the remainder of my qualifications to LIBF.
August 13, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you so much for your kind words. We’re delighted to hear that you found our learning materials clear and practical. We also appreciate your feedback on our exam process. We put a real emphasis on real-world-focused assessments, so are glad to hear you found these valuable.
It means a great deal to us that you chose to complete your qualifications with us after starting elsewhere. We truly appreciate your recommendation and are proud to have been a part of your journey.
Later Life Lending
Took the Later Life accreditation course-Covered all the key points and well written and of course glad I passed!
August 8, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you Ken, we're glad you passed too! Thank you for studying with us.
I recently completed the Certificate in…
I recently completed the Certificate in International Trade Risk (CITR) with LIBF, part of Walbrook Institute London, and it has been a truly rewarding experience. The course content was comprehensive, practical, and highly relevant to today’s global trade environment. The learning support and resources provided were excellent and easy to navigate. I would highly recommend LIBF to anyone looking to advance their expertise in trade and transaction banking.
July 29, 2025
Unprompted review
Reply from Walbrook Institute London
Hi Isaac, thank you for your kind words. We're truly honoured that you chose to study with us, and that it was a rewarding experience for you.
My experience has been really good
My experience has been really good. The content was very informative, to the point related to topics and with good user interface.
July 24, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you for the review Vijay, we're so glad you enjoyed your experience with us.
Horrible experience no refund yet
My experience with Walbrook (formerly LIBF) has been deeply disappointing and frustrating. I was withdrawn from my course without any clear or fair reason, despite fulfilling my academic responsibilities. Afterward, I was promised a refund in writing — but to this day, I’ve received nothing.
What’s worse is that they now ignore all communication. I’ve sent multiple emails, tried to call, and followed up for weeks — with no reply, no explanation, and no refund. Their phone line often doesn’t work, and no one replies to emails. This is unacceptable behavior from any institution, especially one involved in financial education.
This situation has wasted my time, disrupted my academic path, and caused financial stress, as I now need the refund to pay for another university. I also still haven’t received my Certificate of Higher Education, which I’m fully entitled to.
July 28, 2025
Unprompted review
Reply from Walbrook Institute London
Hi Dariogold, thank you for taking the time to share your experience, we're genuinely sorry to hear how frustrating and upsetting this has been for you.
This is not the experience we want anyone to have with Walbrook, and we completely understand your disappointment, especially given the impact this has had on your academic journey and finances.
We can see that a member of the team has been in contact with you about the refund, and the timescale for which this can be processed, and that the instructions for you to access your certificate are on the way to your email. We’re sorry for the delay in both instances.
Your communications have also been escalated to our complaints team. We take feedback like this seriously and are committed to continuous improvements, therefore, we’ve shared your experience with all other relevant teams too.
Please be assured that we are working hard to resolve these issues for you.
Thank you again for raising this. You deserve better, and we’re here to help fix this.
Sat Financial Planning in Retirement…
Sat Financial Planning in Retirement exam. Easy study material, good structure and interesting way to be examined. The tech behind it also worked, which is great.
July 18, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you for the review Kris, we are so glad that you found our course interesting and well structured. Wishing you all the best.
Really pleased with the course
Really pleased with the course. Even though it was challenging I'm glad I was able to push myself to get over the line.
Course material all came very promptly
July 22, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you for the reply Joe. We're glad that you enjoyed the course, and that you found it challenging. Makes your success all the sweeter! Wishing you all the best.
5 star course
Recently took LIBF's Pay Cert course, it's well designed for someone who's new to the payments world. Probably, more designed for Product Managers, Product Owners and someone in seniority roles.
July 1, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you for the review Haroon. We are really pleased to hear you liked the design of our CertPAY course. We wish you all the best.
CITF was an amazing learning…
CITF was an amazing learning experience, and it will not be the last one with Walbrook
June 30, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you Tassnem, so pleased you had a great experience, we look forward to welcoming you back!
A brilliant learning experience!
My learning journey with Walbrook has been inspirational. Despite having several setbacks that sometimes threatened to derail my progress, I have had great support from my tutor Wendy Chowne, and the Walbrook team. Would definitely recommend them as a learning provider.
July 4, 2025
Unprompted review
Reply from Walbrook Institute London
Thank you for the kind words Simone, sorry to hear about your setbacks but we're glad to have been able to support you through this time. I'll be sure to pass on your feedback to Wendy.
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