Walbrook Institute London  Reviews 70

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, noting that interactions are always supportive. Many people appreciate the flexibility offered, allowing them to study at their own pace and balance commitments. The learning materials are frequently highlighted as excellent, well-structured, and easy to understand, with content that is relevant and up-to-date with industry practices. The user experience, including the online platform and exam setup, is often described as intuitive and easy to navigate. However, some customers were dissatisfied with the customer service, reporting issues with responsiveness and a lack of resolution for their concerns. A few other people also felt that the exam specimen papers were not representative of the actual exams. There were also mentions of disappointment regarding the support for online courses, with some individuals feeling isolated and unsupported, contrary to promises of flexible learning and student assistance.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platforms easy to navigate,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the exceptional support, prompt... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the comprehensive and... See more

Staff

Consumers find staff to be positive. Many reviewers appreciate the helpfulness and support from the team,... See more

Based on these reviews

Rated 5 out of 5 stars

When I started my career in financial services (many moons ago) I looked at both LIBF and CII. The CII was very exam heavy with lots of reading and no real practical work, where as LIBF (then IFS) ga... See more

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Rated 5 out of 5 stars

I enjoyed my studies as per flexibility the course gave me. I could study at my own pace, the material was well designed to suit my work demands. It was an enjoyable experience. I actually wrote my ex... See more

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Rated 5 out of 5 stars

I have done my CDCS Certificate 2026. Exam is covered each and every aspect of situation faced in real world daily basis. You have to study properly and have crystal clear concepts, to pass it and get... See more

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Rated 5 out of 5 stars

Really good learning material provided for CeMAP, I like how some topics offer videos/audio and the knowledge tests are so helpful to understand where you are at with your studies. Cannot fault the ex... See more

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Rated 5 out of 5 stars

The content in the courses is up to date with Industry practises and this helps you to apply principles learnt easily. I enjoy the flexibility in the study model, which allows me to study at my own pa... See more

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Rated 5 out of 5 stars

I've recently completed CeRER & CeMAP with LIBF and am taking DipFA now. I've found all the course materials to be excellent, and the customer support has always been great. I've taken several onlin... See more

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Rated 5 out of 5 stars

I did a course with the LIBF. I was really impressed with all the learning materials and how easy it was to access. Having had laptop issues at the time of my exam, LIBF stepped in and ensured I... See more

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Rated 5 out of 5 stars

Recently took LIBF's Pay Cert course, it's well designed for someone who's new to the payments world. Probably, more designed for Product Managers, Product Owners and someone in seniority roles.

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Rated 5 out of 5 stars

I enjoyed studying will LIBF over the past 2 years. The student portal was easy to navigate. Learning material was easily accessible. The content was relevant to me and my line of work

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Rated 5 out of 5 stars

I studied for my Diploma in Asset Finance over the last 15 months. The website was straightforward to use, study materials were comprehensive and exam booking was simple. Overall, I found my e... See more

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Rated 5 out of 5 stars

Completed all 3 CeMAP exams with LIBF, coursework was very straightforward and easy to navigate - purchased the mock exams which were very helpful too. Would definitely consider Walbrook for any furth... See more

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Rated 5 out of 5 stars

I've completed 3 qualifications with the Walbrook Institute London (formerly LIBF). The most important thing for me is that the online materials, tutors and discussion forums allow me to fit study in... See more

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Rated 5 out of 5 stars

Sat Financial Planning in Retirement exam. Easy study material, good structure and interesting way to be examined. The tech behind it also worked, which is great.

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Rated 5 out of 5 stars

I recently completed my studies with Walbrook Institute London and couldn’t be more satisfied with the experience. From start to finish, the support provided was exceptional. The course content... See more

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Rated 5 out of 5 stars

The support materials are very useful. Would highly recommend the added support with exam style questions as found this really helped.

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Rated 5 out of 5 stars

Really happy with the support I received as part of my qualification. This is the second qualification I’ve had with LIBF and great again

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Rated 5 out of 5 stars

My learning journey with Walbrook has been inspirational. Despite having several setbacks that sometimes threatened to derail my progress, I have had great support from my tutor Wendy Chowne, and t... See more

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Rated 5 out of 5 stars

The guidance and support provided through the textbook and the My LIBF site were extremely helpful. They enhanced my understanding of the UK financial market and its regulations. As someone who en... See more

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Rated 5 out of 5 stars

Wonderful Study materials and easy to use platform with access to a wide network of resources. Enjoyed learning CeMAP here.

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Rated 5 out of 5 stars

I've had nothing but positive experiences with LIBF/Walbrook. Their customer support has been excellent, always responsive and helpful. While myLIBF platform isn’t the most visually appealing, it’s hi... See more

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Rated 5 out of 5 stars

I recently completed my Level 6 Diploma in Advanced Financial Advice with Walbrook )London Institute of Banking & Finance) and found the whole experience to be excellent. The study support was clear,... See more

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Rated 5 out of 5 stars

My experience has been really good. The content was very informative, to the point related to topics and with good user interface.

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Rated 5 out of 5 stars

I recently completed the Certificate in International Trade Risk (CITR) with LIBF, part of Walbrook Institute London, and it has been a truly rewarding experience. The course content was comprehensive... See more

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Rated 5 out of 5 stars

Over the course of my career, I have completed most of my financial services qualifications through LIBF/Wallbrook. From the very first module, I found their learning materials to be exceptionally... See more

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Rated 5 out of 5 stars

My experience with Wallbrook while completing my CeMAP qualification was excellent from start to finish. The course content was clear, practical, and well-structured, making it easy to understand co... See more

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Rated 5 out of 5 stars

I recently completed the Certificate in International Trade Finance (CITF) course with Walbrook and had a very positive experience. The course is well-structured and easy to follow, even for be... See more

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Rated 5 out of 5 stars

I recently completed all three CeMAP modules with the London Institute of Banking and Finance, and I'm extremely pleased with the overall experience. The course content was comprehensive and... See more

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Rated 5 out of 5 stars

I recently completed a certification through Walbrook and was impressed by the quality of the study materials and overall structure of the course. The content was comprehensive, well-organised, and cl... See more

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Rated 5 out of 5 stars

it was a remarkable studing experience with Walbrook, since i have full support from walbrook through there support team

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Rated 5 out of 5 stars

It’s always easy to get in touch with them. Their services is excellent! I consistently receive prompt replies by both email and call. Even the exam booking and study experience are very smooth

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Rated 5 out of 5 stars

Training material and constant follow ups to keep update or progress is great. Upon completion I submitted the diploma available (downloable) from LIBF expecting to be the one that I received latter.... See more

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Rated 4 out of 5 stars

I enjoyed the study materials from LIBF for my CeMAP exams. The study materials were very helpful and easy to understand. I also love the availability of an online version of the study materials as i... See more

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Rated 4 out of 5 stars

The reason I chose the course was because of the content offered and I was not disappointed, it was very informative and at a digestible level. One thing I would change is less video content as I p... See more

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Rated 4 out of 5 stars

Website and topics were accessible and in an understandable format, but not enough past papers or even any available to purchase.

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Rated 1 out of 5 stars

Just recieved terrible customer service. If you have any type of dyslexia or needs please avoid as they will just take advantage and keep making you pay. Spent a fortune with these and they couldn't r... See more

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Rated 1 out of 5 stars

I have recently been completing my DipFA with LIBF and comfortably completed all the exams. The final section was my coursework, which was to create a subtility report for an example client, up to... See more

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Rated 1 out of 5 stars

Please beware. I gave my test at home after months of prep, and according to them my recording at the time of exam being stopped for some reason. Now they will take 110.00 resit fee. I asked to give... See more

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Rated 1 out of 5 stars

My experience with Walbrook (formerly LIBF) has been deeply disappointing and frustrating. I was withdrawn from my course without any clear or fair reason, despite fulfilling my academic responsib... See more

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Rated 1 out of 5 stars

Such a bad organisation as a whole. Terrible at contact via phone and email, problems get totally ignored or danced around.

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Rated 1 out of 5 stars

If you are looking to study the online MBA course part-time, please do not choose this university! The support is abysmal, every sales pitch of being able to arrange time with tutors is a lie and all... See more

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Rated 1 out of 5 stars

I chose Walbrook because of the promises around flexible online learning and student support, but sadly my experience has been the complete opposite. They advertise strong student support and... See more

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Rated 1 out of 5 stars

Walbrook failed to deliver my course as promised, despite students raising concerns about the extremely poor academic, administrative, and pastoral support. Despite promising changes,... See more

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Rated 1 out of 5 stars

Despite multiple calls and follow-ups over the past few days, I have received little to no clear response from your team regarding the course fee structure, payment procedure, and the agreed e... See more

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Rated 1 out of 5 stars

Unfortunately the company has removed the option of doing exams in physical test centres. This adds additional pressure and concerns to students whether their device is compatible, and the very risk o... See more

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Company details

  1. Career and Education Provider
  2. Education Center
  3. University

Written by the company

At Walbrook, along with our professional education unit, LIBF, we empower our students with a future-focused education that is as accessible as it is transformative. Our courses are designed to meet the demands of today’s dynamic job market and anticipate the needs of tomorrow's industries. We inspire our students to take charge of their learning journeys, with structure when they need it, and the freedom to start, study and progress 100% online, at their own pace.


Contact info

4.0

Great

TrustScore 4 out of 5

70 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Did my CEMAP 1 last Thursday

Did my CEMAP 1 last Thursday. Was told I’d have the result 3-5 hours and no longer than 24 hours. I finally had it today. Not LIBF’s fault but Pearson Vue for the delay. Was assisted by Andrew in customer services who was very helpful and updated me of my result which was a pass. I have phoned everyday since Thursday about the delay and Andrew was very good

March 19, 2025
Unprompted review
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Reply from Walbrook Institute London

Hi Mr Davies, thank you for taking the time to leave a review. We're so glad to hear Andrew was able to help you, we will be sure to pass on this feedback. Congratulations on your pass!

Rated 5 out of 5 stars

Overall review

The online portal is great, really user friendly and helpful with plenty of resouces and support available. Communication with LIBF has been first class and never waited more than 24 hours for a resposne to a query.

March 11, 2025
Unprompted review
Walbrook Institute London  logo

Reply from Walbrook Institute London

Hi Allan, thank you for taking the time to leave a review. We're so glad to hear that you enjoyed studying with us.

Rated 4 out of 5 stars

I completed a professional…

I completed a professional certification at LIBF. Website is easy to navigate and customer service is friendly. Course material was easily accessible and results were quick. Overall it was a positive experience.

February 25, 2025
Unprompted review
Walbrook Institute London  logo

Reply from Walbrook Institute London

Thank you so much for the review Sharad, we are so glad that you've enjoyed your time studying with LIBF.

Rated 5 out of 5 stars

My incredible journey with LIBF: Elevating my career in Trade Finance

I have had an incredible journey with LIBF, starting with earning my CDCS, CITF, CSCF, and CTFC qualifications. These professional certifications have equipped me with industry-leading knowledge and practical insights that have been instrumental in shaping my career in Trade Finance.

I am especially proud to be the first Trade Finance professional to undertake and complete the Professional Experience Route (PER), achieving Chartered Associate status and AdvDipB&F. More recently, I was honored to be selected as the LIBF MENA Alumni Ambassador.

What I’ve appreciated most about LIBF is the flexibility it offers, enabling me to study online and schedule exams or assessments at times that suit my commitments. The outstanding support from the LIBF team and tutors has been invaluable throughout my journey.

LIBF has not only enriched my expertise but also significantly elevated my professional standing. I highly recommend LIBF to anyone looking to advance their career in banking and finance.

Thank you, LIBF, for being such a vital part of my professional and educational growth!

January 22, 2025
Unprompted review
Walbrook Institute London  logo

Reply from Walbrook Institute London

Thank you so much for the review Doaa, we are so glad that you've had such a wonderful experience with us. Your achievements are inspiring.

Rated 5 out of 5 stars

Great experience

Great experience, is my pleasure to study at one of the best university global for international students and british students.Very good support provided, excellent for start a new career and improve your skills, you can find all what you need, ideal team and great communication for beginners as well as for advanced students, my course is: international business and management and many students are very happy in different domains. I definitely highly recommend it. Kind regards, thank you! Cosmin Alex P.

December 10, 2024
Unprompted review
Walbrook Institute London  logo

Reply from Walbrook Institute London

Hi Alex, thank you so much for your review. We are overjoyed to hear of your experience with us at LIBF and wish you all the best for your continued studies.

Rated 1 out of 5 stars

I had to reschedule my exam

I had to reschedule my exam and subsequently found out that it wasn't rescheduled. The process is difficult and not transparent. £180 down the drain and no compensation. I'm now referring it to the Ombudsman.

July 13, 2024
Unprompted review
Walbrook Institute London  logo

Reply from Walbrook Institute London

Thank you for taking the time to share your feedback. We are truly sorry to hear about the challenges you’ve faced with rescheduling your Pearson VUE exam, and understand how frustrating this must be. We take complaints seriously and recommend you refer to our complaints process, so our colleagues can investigate further and work towards a resolution together.

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