Walbrook Institute London  Reviews 70

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, noting that interactions are always supportive. Many people appreciate the flexibility offered, allowing them to study at their own pace and balance commitments. The learning materials are frequently highlighted as excellent, well-structured, and easy to understand, with content that is relevant and up-to-date with industry practices. The user experience, including the online platform and exam setup, is often described as intuitive and easy to navigate. However, some customers were dissatisfied with the customer service, reporting issues with responsiveness and a lack of resolution for their concerns. A few other people also felt that the exam specimen papers were not representative of the actual exams. There were also mentions of disappointment regarding the support for online courses, with some individuals feeling isolated and unsupported, contrary to promises of flexible learning and student assistance.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platforms easy to navigate,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the exceptional support, prompt... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the comprehensive and... See more

Staff

Consumers find staff to be positive. Many reviewers appreciate the helpfulness and support from the team,... See more

Based on these reviews

Rated 5 out of 5 stars

When I started my career in financial services (many moons ago) I looked at both LIBF and CII. The CII was very exam heavy with lots of reading and no real practical work, where as LIBF (then IFS) ga... See more

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Rated 5 out of 5 stars

I enjoyed my studies as per flexibility the course gave me. I could study at my own pace, the material was well designed to suit my work demands. It was an enjoyable experience. I actually wrote my ex... See more

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Rated 5 out of 5 stars

I have done my CDCS Certificate 2026. Exam is covered each and every aspect of situation faced in real world daily basis. You have to study properly and have crystal clear concepts, to pass it and get... See more

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Rated 5 out of 5 stars

Really good learning material provided for CeMAP, I like how some topics offer videos/audio and the knowledge tests are so helpful to understand where you are at with your studies. Cannot fault the ex... See more

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Rated 5 out of 5 stars

The content in the courses is up to date with Industry practises and this helps you to apply principles learnt easily. I enjoy the flexibility in the study model, which allows me to study at my own pa... See more

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Rated 5 out of 5 stars

I've recently completed CeRER & CeMAP with LIBF and am taking DipFA now. I've found all the course materials to be excellent, and the customer support has always been great. I've taken several onlin... See more

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Rated 5 out of 5 stars

I did a course with the LIBF. I was really impressed with all the learning materials and how easy it was to access. Having had laptop issues at the time of my exam, LIBF stepped in and ensured I... See more

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Rated 5 out of 5 stars

Recently took LIBF's Pay Cert course, it's well designed for someone who's new to the payments world. Probably, more designed for Product Managers, Product Owners and someone in seniority roles.

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Rated 5 out of 5 stars

I enjoyed studying will LIBF over the past 2 years. The student portal was easy to navigate. Learning material was easily accessible. The content was relevant to me and my line of work

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Rated 5 out of 5 stars

I studied for my Diploma in Asset Finance over the last 15 months. The website was straightforward to use, study materials were comprehensive and exam booking was simple. Overall, I found my e... See more

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Rated 5 out of 5 stars

Completed all 3 CeMAP exams with LIBF, coursework was very straightforward and easy to navigate - purchased the mock exams which were very helpful too. Would definitely consider Walbrook for any furth... See more

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Rated 5 out of 5 stars

I've completed 3 qualifications with the Walbrook Institute London (formerly LIBF). The most important thing for me is that the online materials, tutors and discussion forums allow me to fit study in... See more

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Rated 5 out of 5 stars

Sat Financial Planning in Retirement exam. Easy study material, good structure and interesting way to be examined. The tech behind it also worked, which is great.

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Rated 5 out of 5 stars

I recently completed my studies with Walbrook Institute London and couldn’t be more satisfied with the experience. From start to finish, the support provided was exceptional. The course content... See more

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Rated 5 out of 5 stars

The support materials are very useful. Would highly recommend the added support with exam style questions as found this really helped.

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Rated 5 out of 5 stars

Really happy with the support I received as part of my qualification. This is the second qualification I’ve had with LIBF and great again

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Rated 5 out of 5 stars

My learning journey with Walbrook has been inspirational. Despite having several setbacks that sometimes threatened to derail my progress, I have had great support from my tutor Wendy Chowne, and t... See more

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Rated 5 out of 5 stars

The guidance and support provided through the textbook and the My LIBF site were extremely helpful. They enhanced my understanding of the UK financial market and its regulations. As someone who en... See more

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Rated 5 out of 5 stars

Wonderful Study materials and easy to use platform with access to a wide network of resources. Enjoyed learning CeMAP here.

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Rated 5 out of 5 stars

I've had nothing but positive experiences with LIBF/Walbrook. Their customer support has been excellent, always responsive and helpful. While myLIBF platform isn’t the most visually appealing, it’s hi... See more

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Rated 5 out of 5 stars

I recently completed my Level 6 Diploma in Advanced Financial Advice with Walbrook )London Institute of Banking & Finance) and found the whole experience to be excellent. The study support was clear,... See more

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Rated 5 out of 5 stars

My experience has been really good. The content was very informative, to the point related to topics and with good user interface.

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Rated 5 out of 5 stars

I recently completed the Certificate in International Trade Risk (CITR) with LIBF, part of Walbrook Institute London, and it has been a truly rewarding experience. The course content was comprehensive... See more

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Rated 5 out of 5 stars

Over the course of my career, I have completed most of my financial services qualifications through LIBF/Wallbrook. From the very first module, I found their learning materials to be exceptionally... See more

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Rated 5 out of 5 stars

My experience with Wallbrook while completing my CeMAP qualification was excellent from start to finish. The course content was clear, practical, and well-structured, making it easy to understand co... See more

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Rated 5 out of 5 stars

I recently completed the Certificate in International Trade Finance (CITF) course with Walbrook and had a very positive experience. The course is well-structured and easy to follow, even for be... See more

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Rated 5 out of 5 stars

I recently completed all three CeMAP modules with the London Institute of Banking and Finance, and I'm extremely pleased with the overall experience. The course content was comprehensive and... See more

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Rated 5 out of 5 stars

I recently completed a certification through Walbrook and was impressed by the quality of the study materials and overall structure of the course. The content was comprehensive, well-organised, and cl... See more

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Rated 5 out of 5 stars

it was a remarkable studing experience with Walbrook, since i have full support from walbrook through there support team

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Rated 5 out of 5 stars

It’s always easy to get in touch with them. Their services is excellent! I consistently receive prompt replies by both email and call. Even the exam booking and study experience are very smooth

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Rated 5 out of 5 stars

Training material and constant follow ups to keep update or progress is great. Upon completion I submitted the diploma available (downloable) from LIBF expecting to be the one that I received latter.... See more

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Rated 4 out of 5 stars

I enjoyed the study materials from LIBF for my CeMAP exams. The study materials were very helpful and easy to understand. I also love the availability of an online version of the study materials as i... See more

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Rated 4 out of 5 stars

The reason I chose the course was because of the content offered and I was not disappointed, it was very informative and at a digestible level. One thing I would change is less video content as I p... See more

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Rated 4 out of 5 stars

Website and topics were accessible and in an understandable format, but not enough past papers or even any available to purchase.

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Rated 1 out of 5 stars

Just recieved terrible customer service. If you have any type of dyslexia or needs please avoid as they will just take advantage and keep making you pay. Spent a fortune with these and they couldn't r... See more

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Rated 1 out of 5 stars

I have recently been completing my DipFA with LIBF and comfortably completed all the exams. The final section was my coursework, which was to create a subtility report for an example client, up to... See more

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Rated 1 out of 5 stars

Please beware. I gave my test at home after months of prep, and according to them my recording at the time of exam being stopped for some reason. Now they will take 110.00 resit fee. I asked to give... See more

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Rated 1 out of 5 stars

My experience with Walbrook (formerly LIBF) has been deeply disappointing and frustrating. I was withdrawn from my course without any clear or fair reason, despite fulfilling my academic responsib... See more

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Rated 1 out of 5 stars

Such a bad organisation as a whole. Terrible at contact via phone and email, problems get totally ignored or danced around.

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Rated 1 out of 5 stars

If you are looking to study the online MBA course part-time, please do not choose this university! The support is abysmal, every sales pitch of being able to arrange time with tutors is a lie and all... See more

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Rated 1 out of 5 stars

I chose Walbrook because of the promises around flexible online learning and student support, but sadly my experience has been the complete opposite. They advertise strong student support and... See more

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Rated 1 out of 5 stars

Walbrook failed to deliver my course as promised, despite students raising concerns about the extremely poor academic, administrative, and pastoral support. Despite promising changes,... See more

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Rated 1 out of 5 stars

Despite multiple calls and follow-ups over the past few days, I have received little to no clear response from your team regarding the course fee structure, payment procedure, and the agreed e... See more

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Rated 1 out of 5 stars

Unfortunately the company has removed the option of doing exams in physical test centres. This adds additional pressure and concerns to students whether their device is compatible, and the very risk o... See more

Company replied


Company details

  1. Career and Education Provider
  2. Education Center
  3. University

Written by the company

At Walbrook, along with our professional education unit, LIBF, we empower our students with a future-focused education that is as accessible as it is transformative. Our courses are designed to meet the demands of today’s dynamic job market and anticipate the needs of tomorrow's industries. We inspire our students to take charge of their learning journeys, with structure when they need it, and the freedom to start, study and progress 100% online, at their own pace.


Contact info

4.0

Great

TrustScore 4 out of 5

70 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Despite multiple calls and follow-ups…

Despite multiple calls and follow-ups over the past few days, I have received little to no clear response from your team regarding the course fee structure, payment procedure, and the agreed exemption modules. This lack of communication has made it increasingly difficult for me to proceed with confidence.

Based on my experience so far, and after reviewing feedback from others, I have decided to withdraw from pursuing my education with Walbrook Institute London. I will be continuing my academic journey with another institution that offers more reliable support and clearer communication.

I want to be transparent: the repeated delays, lack of responsiveness, and instances of your staff ending calls mid-discussion have left me disappointed and disheartened. I now realize that this experience has been a valuable early lesson in what to expect from an institution—and unfortunately, it has not been a positive one. I appreciate your team member ‘xxxx’ honesty; she was right—this institute is not the right fit for me.

Thankfully, I have not made any financial commitment yet. I now have the opportunity to invest my hard-earned money in an institution where I feel respected and supported.

Thank you for the experience—albeit not the one I had hoped for.

July 18, 2025
Unprompted review
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Reply from Walbrook Institute London

Thank you for your feedback, Vinay. We’re sorry to hear about your experience and truly appreciate you taking the time to share it. We always strive to provide clear, timely, and supportive communication, and it sounds like we fell short in your case—for that, we sincerely apologise. Your comments have been shared with the relevant teams to help us improve both our responsiveness and clarity moving forward.

Student success is our top priority—and we firmly believe that starts with finding the right academic environment for each individual. While we regret that we couldn’t meet your current needs, we’re pleased that a member of our team was able to help you identify what’s best for you at this stage.

We wish you every success in your academic journey.

Rated 5 out of 5 stars

Excellent study model

The content in the courses is up to date with Industry practises and this helps you to apply principles learnt easily. I enjoy the flexibility in the study model, which allows me to study at my own pace. I have completed 2 Certificates so far and look forward to my next.

June 6, 2025
Unprompted review
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Reply from Walbrook Institute London

Thank you for the review Edwin, we wish you all the best with your next one!

Rated 5 out of 5 stars

Really good learning material provided…

Really good learning material provided for CeMAP, I like how some topics offer videos/audio and the knowledge tests are so helpful to understand where you are at with your studies. Cannot fault the experience and already looking at a new course to take. Would encourage anyone to use their services for learning.

June 13, 2025
Unprompted review
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Reply from Walbrook Institute London

Thank you for the wonderful review, we're glad to hear that you've had a good experience with us.

Rated 1 out of 5 stars

Such a bad organisation as a whole

Such a bad organisation as a whole. Terrible at contact via phone and email, problems get totally ignored or danced around.

May 1, 2025
Unprompted review
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Reply from Walbrook Institute London

I’m really sorry to hear this. I understand you’ve also contacted us directly. Someone will be in touch to discuss this with you.

Rated 5 out of 5 stars

High-Quality Materials and Recognised Certification

I recently completed a certification through Walbrook and was impressed by the quality of the study materials and overall structure of the course. The content was comprehensive, well-organised, and clearly aligned with industry standards, which made preparation much more effective. Earning the certificate has added real value to my professional credentials. I would definitely recommend Walbrook to anyone seeking a serious and practical learning experience.

May 31, 2025
Unprompted review
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Reply from Walbrook Institute London

Thank you so much for the wonderful review Nafiseh, we wish you all the best.

Rated 4 out of 5 stars

LIBF experience

Website and topics were accessible and in an understandable format, but not enough past papers or even any available to purchase.

May 16, 2025
Unprompted review
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Reply from Walbrook Institute London

We're glad to hear that you found the website and topics accessible. Thank you for the useful feedback, we'll be sure to pass this on to the relevant teams.

Rated 5 out of 5 stars

Satisfied customer with CeMAP & CeRER courses! Next stop, DipFA...

I've recently completed CeRER & CeMAP with LIBF and am taking DipFA now. I've found all the course materials to be excellent, and the customer support has always been great. I've taken several online-invigilated exams and the set up is easy to follow and works well.
I'd recommend LIBF to any aspiring advisers, the course content has prepared me well for real-world client scenarios, both with mortgage and equity release cases.

May 1, 2025
Unprompted review
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Reply from Walbrook Institute London

Hi Ben, thank you so much for the wonderful review. To hear you've completed multiple qualifications with us is the highest compliment. Wishing you all the best.

Rated 5 out of 5 stars

Really happy with the support I…

Really happy with the support I received as part of my qualification. This is the second qualification I’ve had with LIBF and great again

May 15, 2025
Unprompted review
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Reply from Walbrook Institute London

So happy to hear you've come back to study with us again, it's the biggest compliment to our service! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

LIBF WALBROOK is the Best.

I am a QTFE Diploma holder from LIBF WALBROOK.

All thanks to LIBF WALBROOK, I have received amazing knowledge and gold standard certificates which has helped me to advanced my career.

May 1, 2025
Unprompted review
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Reply from Walbrook Institute London

We're so glad to hear that we've helped advance your career. Thank you for the review Savio.

Rated 5 out of 5 stars

Engaging study materials - great customer support

I did a course with the LIBF. I was really impressed with all the learning materials and how easy it was to access.

Having had laptop issues at the time of my exam, LIBF stepped in and ensured I wasn’t charged by Pearson who wrote the exam.

Everyone I spoke with was delightful. A great educational institution.

May 15, 2025
Unprompted review
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Reply from Walbrook Institute London

Thank you for the review Albert, I'm glad we were able to help when you had laptop issues!

Rated 5 out of 5 stars

Positive experience for me

I've had nothing but positive experiences with LIBF/Walbrook. Their customer support has been excellent, always responsive and helpful. While myLIBF platform isn’t the most visually appealing, it’s highly functional. Accessing exam materials, booking exams, and receiving results was all quite smooth

April 5, 2025
Unprompted review
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Reply from Walbrook Institute London

Hi Leo, so glad to hear of your experience with us. We'll be sure to pass on your good feedback to our customer support team. Thanks

Rated 5 out of 5 stars

Clear guidance for self learning

The guidance and support provided through the textbook and the My LIBF site were extremely helpful. They enhanced my understanding of the UK financial market and its regulations. As someone who enjoys self-learning, I found the interactive texts and additional reading materials particularly valuable.

The mini exams at the end of each chapter, along with concept-checking exercises, jargon practice, and short voice recordings, played a crucial role in helping me pass the exam. These interactive learning tools provided valuable reinforcement, making complex concepts easier to understand and retain.

With the knowledge I have gained, I feel confident in exploring the UK financial market in greater depth.

May 2, 2025
Unprompted review
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Reply from Walbrook Institute London

Thank you for your review Amali, we are so glad to hear that you found the course enjoyable. We wish you all the best for your future career in finance.

Rated 5 out of 5 stars

CDCS and CSDG: Challenging but Truly Worth It

Based on my own learning journey, both the CDCS and CSDG certifications have provided me with highly practical and valuable knowledge — from the core fundamentals to advanced technical aspects of trade finance and demand guarantees.

The content is well-structured, up-to-date, and developed by leading experts in the field. I truly appreciated how each module builds a strong foundation while also challenging you to think critically and apply real-world standards like UCP 600, ISBP, URDG 758, and more.

I’d highly recommend these certifications to anyone looking to deepen their expertise and gain credibility in trade finance — whether you’re just starting out or already working in the field.

May 13, 2025
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Reply from Walbrook Institute London

Thank you for taking the time to leave us a review. We're so glad to hear about your experience, the value it's added to your career and that you recommend it to others. We wish you all the best.

Rated 1 out of 5 stars

Fees not refunded

I was withdrawn from my course by LIBF without any explanation. On 21/03/2025, I was told I would receive a refund of my fees within 10 working days. As of today, I have still not received anything.

On 3rd April, I was sent what they claimed was “proof of payment,” but it was just a screenshot from their internal system—no actual bank transaction or credible evidence of payment. Completely unprofessional and unacceptable.

What’s even more concerning is that I am not the only one—other students have experienced the same treatment: sudden course withdrawals, missing refunds, and poor communication. This is clearly a wider issue, not just an isolated mistake.

Due to their mishandling of my case, I was awarded compensation—an acknowledgment that they failed in their responsibilities. However, that does not excuse the fact that I’m still waiting on the actual refund I was promised.

I’ve had to escalate the matter to Action Fraud, the OIA, and the SFO. Please think twice before trusting LIBF with your education or your money.

April 3, 2025
Unprompted review
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Reply from Walbrook Institute London

Hi Natalia, we’re sorry for your experience. Whilst we can't discuss your circumstances here, we can see that a team member has been in contact and is working hard to resolve your issue. We'll continue to communicate with you via email.

Rated 1 out of 5 stars

LIBF Misleading selling - be careful !!

LIBF : Ever heard more absurd responses to avoid refund exam fee when their service delivery provider failed to conduct it. Decided to skip whole course and move on. Whoever ( LIBF)took payment is responsible. They try to say they ONLY sold Registration to exam not Exam. Absurd— Misleading selling at least — Will submit money claim to courts unless they come to their senses in ten days. Be careful NOTE- agreed refund in 10 days - still waiting. Anyone who need to use Pearson vue as test centre for libf certs - think twice.

April 7, 2025
Unprompted review
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Reply from Walbrook Institute London

Hello, we are sorry to hear you feel this way. Unfortunately, we aren’t able to discuss individual circumstances here. However, we’ve talked to our customer service team and can assure you that someone is working hard to resolve this issue for you. We wish you all the best for your future.

Rated 1 out of 5 stars

Course cancelled - be cautious

A great idea, being able to study MSc Finance courses from a distance. All signed up, student finance confirmed, all for LIBF to cancel the course one week prior to the expected start date due to ‘restructuring’ and it no longer being an offered course. They then tried to offer me an alternative course that they are still running, plus a new one they’re creating, that in no way fit with the original masters I’d planned. Not exactly a confidence filling institution

I wish I’d avoided the university from the outset now. Back to square one with future study thanks to their incompetence.

March 31, 2025
Unprompted review
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Reply from Walbrook Institute London

We’re very sorry for any disappointment this has caused. While we cannot register you onto this programme, we’d love to discuss ways we can support you moving forward. Please get in touch at service@libf.ac.uk

Rated 1 out of 5 stars

Warning

Warning!

Scam of a institution

The finance department are very rude.

An agreement was made for instalments to be paid by end of May, and now been notified that I’m being withdrawn from the course.

Absolutely ridiculous this institution cannot keep their promises.

Very deceitful and disgusting!

Think before you join this institution!!

March 17, 2025
Unprompted review
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Reply from Walbrook Institute London

Hello Anies, thank you for sharing your feedback. We can't comment on students' specific circumstances publicly, somebody from our student support team has tried calling you to discuss and will try again later today.

Rated 5 out of 5 stars

Smooth Admission Experience

I had a very positive experience during the admission process with LIBF. Yasmin, the student advisor, was incredibly helpful and supportive throughout the entire journey. She took the time to explain everything clearly and patiently, making sure I understood each step. Her guidance and responsiveness made the whole process smooth and stress-free. I truly appreciate the personal approach and excellent support I received—thank you!

February 28, 2025
Unprompted review
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Reply from Walbrook Institute London

Thank you so much for your review, we're so glad that you had such a great experience. We agree that Yasmin is wonderful and have passed on your kind words to her and her manager. Thanks again.

Rated 1 out of 5 stars

I've asked them to update SFE with the…

I've asked them to update SFE with the correct withdrawal date, which they confirmed they will, but then changed their mind and said they've already done it but with a different date. I wish they made their mind up for once.

March 25, 2025
Unprompted review
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Reply from Walbrook Institute London

We're sorry for the confusion this has caused you. We can see that you've received a reply to your email explaining the reasoning behind the date provided to SFE. We wish you all the best.

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