Workr Umbrella Limited Reviews 325

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 1 out of 5 stars

I asked them that i am not interested in using their services anymore and hence send what i need to take control of my company. Its been 2 months since they are dragging it and still holding my detail... See more

Rated 5 out of 5 stars

I have worked with a number of umbrella companies, three to be precise...Happy to list them...but out of all of those, I would say Workr are amazing. They have amazing customer service skills, very h... See more

Company replied

Rated 5 out of 5 stars

Very efficient - was contacted 1st thing by phone - in response to my email over the weekend. I had many questions as this was first experience working for agency. Was put through to speak to the pers... See more

Company replied

Rated 5 out of 5 stars

I was specifically impressed with their service for mortgage letter Special thanks to Gareth and Charlie. You both made the process simple and efficient. For Locums who are looking to get Mortgag... See more

Company replied

Company details

  1. Accounting Firm
  2. Payroll Service

Written by the company

The Workr Group provides a comprehensive range of Accountnig and Payroll services for flexible workers, in the UK and over 85 countries worldwide. With over 80 skilled staff based out of offices in London, Manchester and Leeds, we have enhanced the lives of over 20,000 contractors through our specialist companies Workr Umbrella, Workr Construction, Workr Accounting, Workr International and Freelance Workr. As a fully accredited FCSA member and reigning Best Large Umbrella Company 2019 winners, we pride ourselves on offering an ethical and compliant service, adding value to our clients and work in partnership with 75% of the UK’s Top 20 recruitment agencies


Contact info

4.1

Great

TrustScore 4 out of 5

325 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

They are very good very helpful and…

They are very good very helpful and courteous

October 14, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi John,

Thanks for the great review. This is a pleasure to see and so happy that things have gone well so far. If you need anything be sure to let us know. Regards, Customer Care

Rated 5 out of 5 stars

Very helpful service

Very helpful service whenever I have needed to speak to them they have very helpful in dealing with my queries. They are very efficient and would recommend to my friends

October 8, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Anesu,

Thanks for the lovely review. This is great to see and I am so glad that you are enjoying your experience with Walker Smith so far. if you need anything please don't hesitate to get in touch.

All the best, Gareth @ Walker Smith

Rated 4 out of 5 stars

4 Stars Mutual Relationship

Good relationship, mutual trust.

October 7, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Olorunyomi , Thanks for the lovely review. Glad you are finding things good so far and look forward to turning those 4 stars into 5 in the upcoming future. Please let us know if you need anything. Best regards, Customer Care @ WSC

Rated 5 out of 5 stars

There's nothing like like the feeling when you know person have gone extra mile that they don't have every to every time I spoke with Walker Smith staff I feel like they go that extra mile best wishes

There's nothing like the feelings when same one makes you special and go the extra mile for you. That how I feel every time I speak with walker Smith staff. Best wishes Mohamed ibrahim

October 4, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Mohamed,

Thanks for the great feedback and lovely review. So pleasing to see that we are making your experience a rewarding one and long may this continue. All the best. Gareth @ WSC CC

Rated 5 out of 5 stars

One of the best I've dealt with.

One of the best I've dealt with.

Always paid on time, pay statements are easily understood, queries have always been dealt with & customer service is second to none.

October 2, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Victoria, thanks for the lovely feedback. Really glad we have been able to create a great experience for you. Wishing you all the best. Gareth @ WSC Customer Care

Rated 4 out of 5 stars

I find the agency supportive and they…so far so good with Walker Smith

I find the agency supportive and they offer really good benefits as well as their services as an umbrella company.

September 18, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Max, Thanks for taking the time out to leave a review. We really greatly appreciate this and look forwards to delivering a 5 star service for you in the future. Regards, Customer Care

Rated 5 out of 5 stars

Walker Smith Contracting have been…

Walker Smith Contracting have been really great. Their staff are very efficient and have dealt with all my queries promptly. I want to thank everyone at Walker Smith for all your help and would recommend your company to others. Thank you once again.

September 18, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Jas, Thanks for taking the time out to leave us such a lovely review. We really appreciate this and hope that we can continue to go above and beyond in to the future, Regards,
Gareth @ WSC CC

Rated 5 out of 5 stars

Great service

I joined Walker Smith on May and it has been a wonderful experience. The staff has been so helpful, they made my work experience easier. I want thank specially Jodhi for her support.

September 16, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Elizabeth, Thanks for taking the time out to leave us a review. This is always great to hear and I am glad things have been helpful easy for you. All the best for the future. Regards Jodhi @ WS Customer Care

Rated 4 out of 5 stars

So far I have had a positive experience…

So far I have had a positive experience with Walker Smith Contracting.
I have only just joined them, but they have been very approachable, friendly and helpful.

September 14, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Ekaterina, Thanks for leaving a positive review of your time with Walker Smith so far. We hope to work with you even closer and turn your 4 stars into 5. If you need anything be sure to get in touch.

Regards, Gareth @ Walker Smith

Rated 5 out of 5 stars

Was quick and easy and very nice people

September 13, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Jessica, Just wanted to say thanks for taking the time to visit our page and leave a review. We really value this and hope that your tie with us is a rewarding one. all the best, Walker Smith

Rated 5 out of 5 stars

Very nice people and verybeasy to deal…

Very nice people and verybeasy to deal with

September 13, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Tony, Thanks for the great review. Great to hear our guys have stepped up met your expectations and long may this continue. All the best, Walker Smith CC

Rated 5 out of 5 stars

An excellent company.

A lovely, helpful and well organised company, so glad they were handling my payroll. My wages always went in on time, and I could always reach someone if I had a question. I can't thank them enough for giving me one less thing to worry about - Thanks Guys!

September 12, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Heidi, Thanks for taking the time out to leave us such a lovely review. We really appreciate this and hope that we can continue to go above and beyond in to the future, Regards,
Gareth @ WSC CC

Rated 5 out of 5 stars

Walkersmith take good care of their…

Walkersmith take good care of their employees

September 9, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Dean,

Thanks for the great review and so glad to hear you are enjoying your experience with Walker Smith so far. If you need anything don't hesitate to get in touch.

All the best, WSC Customer Care

Rated 5 out of 5 stars

Payroll people as they should be.

Everything is just so smooth with this firm. Payments are always on time, any issues are swiftly addressed before complications arise, the staff are incredible and it's a real pleasure doing business with them. Cannot rate highly enough. Top marks for top bananas.

September 3, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi, Thanks for leaving a great review of our features, benefits and services. We greatly appreciate this. Wishing you all the best for the future, Kind Regards, Customer Care @ WSC

Rated 5 out of 5 stars

Great company to work for

quick and easy to access time sheets, payments always on time, very helpful and friendly

September 1, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Steven, thanks for leaving such a positive review. We really appreciate this and hope that we can continue to help like this in the future. All the best, Gareth@ Walker Smith

Rated 5 out of 5 stars

I have only been with Walker Smith a short time

I have only been with Walker Smith for a short time having never locumed before but glad I went with a fellow locums recommendation. Easy to use timesheets, text updates and a quick resolution when there was a delay with payment due to a computer glitch. My experience of calling in has been extremely positive with it being pointed out I may be on the wrong tax code which proved to be correct. Exceptionally good customer service.

August 31, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Vanita, thanks for the lovely feedback. We really appreciate this and are so glad that you are enjoying your Walker Smith experience. Please don't hesitate to contact us if you need anything else. We are always here to help. Best regards, Gareth @ WSC

Rated 5 out of 5 stars

Helpful and Punctual support.

My experience with Walker Smith has been nothing but positive, pay is always on time, text reminders inform you about net pay total, payslips are always on time and staff are friendly and supporting with any issues/queries.

August 29, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Liam,
Thanks for the great review. So glad to hear things are going well and long may this continue.
All the best, Walker Smith Customer Care

Rated 5 out of 5 stars

Great company and always very happy to…

Great company and always very happy to help

August 29, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Rory, Thanks for the great review. Glad to see you are enjoying the services provided and we are getting things right for you. All the best, Customer Care

Rated 5 out of 5 stars

Good company payments on time

Good company payments on time. Staff are helpful when enquire. And to top.it off good company benefits

August 29, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Carlos, thanks for your review and lovely comments. We really appreciate this and if you need anything please don't hesitate to speak to us. All the best, Gareth @ Walker Smith

Rated 5 out of 5 stars

Good company to work for

Good company to work for, Come on and journey with walker Smith. Good pay, good management, good shifts, walker Smith is everything you are look for, when talking about work. I'm loving it

August 28, 2019
Unprompted review
Workr Umbrella Limited logo

Reply from Workr Umbrella Limited

Hi Amos, Thanks for taking the time to leave your review. We are thrilled to see that you are enjoying the services provided and look forwards to working with you in the future. All the best, Gareth @ WSC Customer Care

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