I sincerely wish I knew about this scam of a company and did my due diligence, as many others have mentioned. While I did receive an email that my items were en route and did in fact, receive the item... See more
Walkonbeach
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See what reviewers are saying
I have been trying all afternoon to cancel my order that was only just done and keep getting the email bouncing back saying to email address is not found so don't know what I can do now
It is a SCAM - they ship products in a format that fails their stated requirements to issue a return. They failed to provide address for returns. They force you to open the packets to take photos, the... See more
They had some nice variety of bathing suits. You cannot purchase different sizes for a 2-piece like other websites. The shipping was partial and slow. The worst part if the return policy. Can't be don... See more
Company replied
Company details
Written by the company
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Contact info
United States
- service@walkonbeach.com
- www.walkonbeach.com
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Excellent customer service
I was very satisfied with Walkonbeach's customer service! Seriously, it was fantastic. High-quality tankinis at crazy good prices, awesome customer service, and fast shipping are the reasons I like to shop here.
August 10, 2024
Reply from Walkonbeach
Dear Emma, thank you for your feedback and your lovely words about our swimsuits and service.
Our customer service team is striving to help all of our customers solve their problems and reply to their requests in a timely manner. We are glad that you are satisfied with our customer services, our dedicated staff will be pleased to learn of your high praise as such a nice review. As always, thank you for the opportunity to serve you.
Glad to know we have met your expectation! What's more, WalkOnBeach has a very professional customer service team that will offer sincere and efficient service for all our of customers. We will keep up the good work and provide better products and service in the future. Look forward to seeing you again soon!
If you need any further assistance, please contact us. Look forward to seeing you again soon!
I'm always a little iffy about ordering…
I'm always a little iffy about ordering online, but I gotta say, this walkonbeach tankini is great! The quality is amazing. Their sizing runs a tad small, but stick to the size chart and you're golden.
August 9, 2024
Reply from Walkonbeach
Dear Fiona Foster, thank you for taking the time to give us feedback.
Our design department works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, you can contact our customer service for some advice. Your feedback means a lot to our entire team. We will try our best to optimize the size guide and hope it can be more helpful soon.
If you need any further assistance, please contact us.
BUYER BEWARE!!!!!!!!!!!
BUYER BEWARE!!!!!!!!!!! If I could give a minus star I would. I purchased 3 tankinis. It took weeks before I received them. The summer was almost over. When I finally received them, I could tell right away the quality of the swimsuit was poor. I didn't even open them. The next day I got in touch with customer service(a joke) I had to take pics of the crouch. I kept telling them I didn't even open them. They offered me only a 50% refund if I kept them. Why would I keep them??? I could go on & on....finally after 10 emails they sent a return address of which they wouldn't give me. Finally after 2 weeks they credited my account. STAY AWAY, STAY FAR WAY FROM THIS BUSINESS
August 2, 2024
Unprompted review
Reply from Walkonbeach
Dear DONALD SCHEIRER, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Their swimsuits are so cute and comfy
Their swimsuits are so cute and comfy! The material is really good quality. I had a little bit of an issue with sizing, but their customer service was super helpful to solve it!
August 2, 2024
Reply from Walkonbeach
Dear Megan Evans, thank you for taking the time to give us feedback.
Our design department works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, you can contact our customer service for some advice. Your feedback means a lot to our entire team. We will try our best to optimize the size guide and hope it can be more helpful soon.
If you need any further assistance, please contact us.
Love these swimsuits
Love these swimsuits! They're so stylish and such great quality for the price! Plus, their customer service is amazing, reply very quickly!
July 30, 2024
Reply from Walkonbeach
Dear Kimberly Sue, thank you for your feedback and your lovely words about our swimsuits and service.
Our customer service team is striving to help all of our customers solve their problems and reply to their requests in a timely manner. We are glad that you are satisfied with our customer services, our dedicated staff will be pleased to learn of your high praise as such a nice review. As always, thank you for the opportunity to serve you.
Glad to know we have met your expectation! What's more, WalkOnBeach has a very professional customer service team that will offer sincere and efficient service for all our of customers. We will keep up the good work and provide better products and service in the future. Look forward to seeing you again soon!
If you need any further assistance, please contact us. Look forward to seeing you again soon!
Walk On Beach Swimwear
In July I purchased 2 swimsuits, I received them about July 26, 2024. The swimsuits were too small. I emailed the company a couple days later notifying them that I was requesting to return both items, asking them to email me the necessary info to return the swimwear. I have sent them 3 emails and they still have not provided me an address to return the swimsuits. On the website they only allow 30 days to return the items. I am very upset and frustrated with this company. Obviously this company does not take care of their customers. I would have scored them with a zero if your rating allowed me to. I will never order from this company again.
August 4, 2024
Unprompted review
Reply from Walkonbeach
Dear Elsie Duarte, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
This company is horrible
This company is horrible. It took almost three weeks for my order to arrive, the tracking number they sent via email was not legitimate and showed no information and their customer service email took 3+ days to even respond. Once it did, it seemed like AI or computer generated and not a real human. Also - they make you pay for returns. And most important - they quality of the items once received was poor. I will never do business with them again.
July 22, 2024
Unprompted review
Reply from Walkonbeach
Dear Kristin Havens, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
I love this brand
I can't wait to try on my new swimsuit with beach holiday.I love this coverage and quality.
July 9, 2024
Reply from Walkonbeach
Dear Aria, thank you for your great review and support.
It's glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We'll keep working hard and live up to your expectation. We really can't wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Run away from this fraudulent company
Ordered on June 23rd- on July 3rd I emailed them because I haven’t heard from them for a week.
They responded telling me the item is out of stock… why would you sell an item that is out of stock and not inform the customer that it is out of stock?
They said do I want to cancel or wait 1-3 weeks for restock. I said I’ll wait.
On July 24th I follow up with them -
On July 27th they tell me it’s still
Not restocked.
I ask for a refund and they say 3-15 days for processing and if I don’t get a refund within 30 days to notify them.
Horrible experience, horrible customer service. AVOID
July 29, 2024
Unprompted review
Reply from Walkonbeach
Dear Wioletta Woj, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
I love the styles
I love the styles! I wish I could buy tops and bottoms separately. My chest is a different size than my waist and hips.
July 2, 2024
Reply from Walkonbeach
Dear Susan, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We've spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they'd be more than glad to offer customized suggestions.
It's also our honor to have your recommendation. If you need any further assistance, please contact us.
Slow shipping but good customer service and product
Great swimsuit fits true to size and good quality but shopping took two weeks. Assuming it was international but customer service responded well when I wondered why tracking wasn't showing me what I wanted.
July 2, 2024
Reply from Walkonbeach
Dear Barbara, thank you for your feedback and your lovely words about our swimsuits and service.
Our customer service team is striving to help all of our customers solve their problems and reply to their requests in a timely manner. We are glad that you are satisfied with our customer services, our dedicated staff will be pleased to learn of your high praise as such a nice review. As always, thank you for the opportunity to serve you.
Glad to know we have met your expectation! What's more, WalkOnBeach has a very professional customer service team that will offer sincere and efficient service for all our of customers. We will keep up the good work and provide better products and service in the future. Look forward to seeing you again soon!
If you need any further assistance, please contact us. Look forward to seeing you again soon!
Payed but never received a shipment
Payed but never received a shipment. 3 times email with the request to be paitaint and they will check what happened. However after 1.5 Month no goods but money is gone. Will now need to claim back via my credit card company. Be careful and consider well before ordering in such a shop!
June 6, 2024
Unprompted review
Reply from Walkonbeach
Dear Tobias N, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Great Service!
Walkonbeach makes it easy to shop! Their clothes are easy to view, they have accurate measurements, and checkout is super easy.
July 4, 2024
Reply from Walkonbeach
Dear Aurora, thank you for your review.
Thank you for shopping with us. It is really our greatest honor to hear that our swimsuits have caught your attention. Thank you for your compliment.
Your support is our greatest encouragement! We believe that the quality of our swimsuits will definitely be affirmed by you. We hope that you will be satisfied with our swimsuits after receiving the swimsuits.
We hope that we can have more opportunities to serve again in the future. If you have any needs in the future,please contact us. We were,are and will always be ready to help you.
Bathing suit arrived after a few weeks
Bathing suit arrived after a few weeks. Looked just like the pic. Decent quality, especially for the price.
June 19, 2024
Reply from Walkonbeach
Dear Helen, many thanks for taking the time to leave us such a kind review.
Glad to know that your order was delivered in a timely manner and everything turned out well for you. As a company aiming to offer the best service to all WalkOnBeach customers, we'll keep working hard to make improvements. Come back and see us soon.
Thank you again for your support! If you need any further assistance, please contact us.
40 days and I'm still waiting for my order...
I see so many people complaining about waiting 2 weeks for delivery, I have been waiting over a month and still have nothing. I made a purchase June 15th expecting the advertised 7 to 15 days. It is now July 25th and I still haven't received anything and there is no date yet listed as to when I can expect the shipment. I had to purchase other bathing suits for an upcoming trip and then obviously I will never be able to return these should they actually arrive.
July 25, 2024
Unprompted review
Reply from Walkonbeach
Dear Monica Smith, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Appalling service
Appalling service. Buyer beware, as other reviewers have experienced their terrible returns process. Whilst the item I ordered turned up, it was very poor so I wanted to return it. I have now found out that returns are to New Jersey in USA. The website is UK. The email is UK and I found nothing on their returns page that indicated they would not accept returns to their West Midlands address. I have now been offered a 50% refund and I expect this won’t ever appear. There are regs regarding distance selling and whether their actions breach these rules, I am not sure but customer service is just so out of step with 21st century expectations. I would avoid this company as you would bubonic plague.
July 25, 2024
Unprompted review
Reply from Walkonbeach
Dear Sarah Fulford, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Better than expected
It took me a month to finally order. Honestly, much better experience than expected. I'm happy with quality and my order came with no issues.
June 12, 2024
Reply from Walkonbeach
Dear Grace Lewis, thank you for your great review and support.
It's glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We'll keep working hard and live up to your expectation. We really can't wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
They won’t refund me
They won’t refund me! It took a long long time to receive the bathing suits. They were ridiculously small. They wanted pictures of the crotches before they would give me the return authorization. I returned the entire order weeks ago. They STILL have not returned my money. If I could rate them minus 10 I would
June 4, 2024
Unprompted review
Reply from Walkonbeach
Dear Sarah Fulford, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
For all the lucky people who have given…
For all the lucky people who have given a five star I can only assume that you didn’t have to return any of your items if so you would most likely had the most terrible experience that I have had they do not give refunds. They will not accept your returns this is the worst company I’ve ever ever had the sad experience to use. Please read all the reviews . Surely all the 2 stars and below can’t be that wrong. I myself have had such a bad experience with the company trying to return unwanted items 3 months of constant emails and pleading hasn’t got me anywhere . If you like the items I’m sure you will have no problems but just be aware if you don’t . Be prepared to lose all your money .
July 24, 2024
Unprompted review
Reply from Walkonbeach
Dear Debra Gardner, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
looks just as pictured
Shipping slightly slower, sizing accurate. I chose smaller size for current weight, fits well. Will order bigger size for flexibility in case I gain a few pounds. Quality is great, exactly what I wanted!
June 19, 2024
Reply from Walkonbeach
Dear Ella Walker, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
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