Wallpaper Ink Reviews 

199
TrustScore 3.5 out of 5

3.6

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Rated 3 out of 5 stars

Finally got around to putting up my mural that I ordered over a year ago! The print was fine. The measurements ( personal to each item) were obviously wrong so we used our own thankfully and the rolls... See more

Rated 5 out of 5 stars

Excellent service, cannot fault this company. Quality of the mural / paper was outstanding. Finished product looks really professional, even though the picture was just from a photograph. Easy to use... See more

Rated 5 out of 5 stars

Me and my fiancé got dazed with the good variety, quality/price wall murals and pictures, our favourite is Cities & Landmarks collection. Such good definition ordered one for our lounge room...... See more

Rated 1 out of 5 stars

Paper arrived on time. Poor quality print - very low resolution. Creases in the paper leaving lines across the main characters. Totally unusable. Tried to contact them using 'live' chat - No... See more

Company details

  1. Business Services

Information provided by various external sources

Wallpaperink is an award wining bespoke wall mural manufacture. With over 15 years experiance and many blue chip customers.


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3.6

Average

TrustScore 3.5 out of 5

199 reviews

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3.6

All reviews

(199)

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Rated 1 out of 5 stars

Not a good experience at all, at any stage, I'd avoid.

Not a good experience at all.
I paid a premium for a speedy service (5-10 days), after 12 days I started TRYING to contact the company. The phone number doesn't allow you to speak to anyone and just leave a message and directs you to the website to put in a support ticket.
I put in a support ticket and am told by automatic confirmation any response could take 72 hours!!!! What company runs like that?
The next day I put in another request. I never received any responses. After 15 days I received the product. Still no communications from Wallpaperink, and still none to this day.
The video and information after purchase all say instructions are contained with the order. I have none. The video says to start in middle of wall - I was supplied 5 long sheets, 4 same width and a small strip - so starting from middle doesn't work - I only spotted as I double checked measurements.

I went for the highest resolution on one of their stock pictures, and quite simply, it is very poor and blurry. Along with the fact one of the sheets arrived with a 2 inch crumple that must have occurred at packing stage I would avoid this company at all costs.
One sheet also has a white strip for 3 ft on one side which has meant it is impossible to line up the pattern as it has gone out of sync by 2-3mm.
It is recommended in the video to use a wallpaper brush to help iron out the bubbles. I bought a new brush, so completely dry, and the ink runs when brushed over.
There is little point to me trying to get a refund on the speedy postage that was not fulfilled since no one responds ; likewise with trying to resolve the damaged sheet and misprint. I spent £400 for a dream wall for the kids room and have been totally let down. Utter disaster, from what I now discover is a slightly dodgy company in trouble.
After 8 days of emailing and sending images of the problems (no one picks up the phone on their side) I briefly got a response from someone called 'Scott' who agreed there was an error with printing and offered me a refund or an 'upgrade' on my current order (bit weird as I already ordered highest spec (spray up)) asking me the colour of the backing paper to which I responded and now it has gone back to radio silence - all I want is a replacement. Its been 8 days since they replied, I'm still emailing every day trying to get something for my boys room.
Given no response from them and the diabolical product that does not fit, is not as described, and is full of flaws. AVOID AVOID AVOID.

August 15, 2017
Unprompted review
Rated 1 out of 5 stars

No order and no response

The same problem as some other people experienced. I placed an order on the 16th July and haven't heard back. Their phone number doesn't work and the support team don't respond to messages and voicemails. Terrible service!

August 2, 2017
Unprompted review
Rated 5 out of 5 stars

Good Service and product

wallpaperink done a fabulous job in turning our sons room into a bob the builder play ground.papers was thick and of high quality. instructions where fairly easy to follow and delivery was fast. have uploaded a photo of our wall to your fb page. Eric

July 31, 2017
Unprompted review
Rated 1 out of 5 stars

Very bad experience with WallpaperInk

Very bad experience with WallpaperInk. Avoid this company at all cost. I purchased a wallpaper from this website on 9th July and I have not received the item. I emailed to their support email twice for which I have not received any reply till now. Their contact number given on the website doesn't let me speak to anyone and just says to email for which I never got reply. Please pour your inputs on how to catch hold of them to get my product that I paid for. If you have not bought from this company, AVOID THIS WEBSITE AT ALL COST.

July 24, 2017
Unprompted review
Rated 5 out of 5 stars

I used a photo I took when In Dubai

I used a photo I took when In Dubai. Wasn't sure the quality was going to be good enough as I took it on my iPad. But all was well I was well impressed with the detail in the photo.

My photo is of a beach with the burj hotel in the background supper chuffed with the result.

Now I can wake up and for one minute think i am in Dubai before reality kicks and I have to get dressed for work lol

Would recommend you in the future great job.
thanks.

July 21, 2017
Unprompted review
Rated 5 out of 5 stars

Arrived on time

My murals just arrived from Wallpaper Ink! Their customer service and professionalism was a pleasure to deal with. I would order from them again.

July 12, 2017
Unprompted review
Wallpaper Ink logo

Reply from Wallpaper Ink

Thanks

Wallpaperink

Customer Care Team

Rated 5 out of 5 stars

Best Wall Mural I've Seen

Their Wall Mural was the best I've seen. I could tell that they put a lot of time, effort, and consideration into my request. The customer service was exceptional and the quality of my wall mural is undeniable. I would recommend Wallpaper Ink to anyone.

July 5, 2017
Unprompted review
Wallpaper Ink logo

Reply from Wallpaper Ink

Thank you for leaving such great review. Means allot to the team here at Wallpaperink

Look forward more custom

Thansk guys

Wallpaperink
Support team

Rated 5 out of 5 stars

Classy and Unique Wallpaper

This company is named appropriately. They have unique and interesting displays of Wallpaper Ink. I wouldn't hesitate to order from them again! Thanks for the support!

June 30, 2017
Unprompted review
Rated 5 out of 5 stars

Love the results

Love the results. I did a red stone raw wall like you would see in east NY. Very easy to apply on the wall . Thanks Wallpaper Ink

June 30, 2017
Unprompted review
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Reply from Wallpaper Ink

Thanks

Rated 5 out of 5 stars

The best wall mural ever

I've had a few wall mural over the year. We have decorated the kids bedrooms a number of times. This time my bot wanted a space themed wall mural so we set out looking for bedding, light shades ext them we wanted thought about having his wall looking like it was looking out to space. We found a design on wallpaperink where planets looked just right.

Ordering on the site was simple we did make a call as we where unsure on weather to go for spray up or premium in the end we choose spray up as it's apparently easier to fit just spray the back and slide into place as with the other you need to paste.

So the wallpaper turned up about 3/4 days after ordering. After opening in the box all the tools where there to do the job. We went on there site to watch a video on how to install the mural and after that got to work.

It took us about 2 hours to complete and the finished result look great.

My son is over the moon!

June 30, 2017
Unprompted review
Wallpaper Ink logo

Reply from Wallpaper Ink

Thank you

Rated 1 out of 5 stars

Picture quality bad - costumer service not existing

Ordered two wallpapers. Unfortunately the quality of the pictures on the wallpapers was not near the picture quality seen at the web page. The ordered quality of the wallpapers were of medium quality. The pictures are quite blurred.
Have tried several times to phone - no answer.
Have sent an email via email address and through their website. One is promised an answer within 5 working days. This has not happened.
I wonder if their refund politics, as written on web page are really existing?

June 29, 2017
Unprompted review
Rated 1 out of 5 stars

Dreadful company - AVIOD

Paper arrived on time. Poor quality print - very low resolution.
Creases in the paper leaving lines across the main characters. Totally unusable.

Tried to contact them using 'live' chat - No response.
Tried phone number on the order receipt - did not work, bad number
Tried sales number - No reply.
Left support ticket - no response.
EMailed a picture of the faulty paper - got an automated response saying I will be contacted in 5 DAYS time! - Maybe.

DO NOT USE THESE PEOPLE

June 26, 2017
Unprompted review
Rated 5 out of 5 stars

Awesome Service

Wallpaper Ink was very easy to work with! I communicated with Scott directly through the website and he gave me plenty of insight. I just received my order and I am very satisfied with the condition. I highly recommend Scott and Wallpaper Ink!

June 12, 2017
Unprompted review
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Reply from Wallpaper Ink

Thanks Elmore

Rated 5 out of 5 stars

Custom Order Received Quickly

I placed a custom order through Wallpaper Ink a week ago and I just received my order! Exactly what I needed. Very competitive prices and solid communication until it arrived. Thank you again!

June 12, 2017
Unprompted review
Wallpaper Ink logo

Reply from Wallpaper Ink

Hi Jill,

many thanks for leaving a review much apreated.

Thanks

Wallpaperink
Customer Care Team

Rated 1 out of 5 stars

Crooks took payment

Crooks took payment, never received product won't answer the phone.Beware

June 12, 2017
Unprompted review
Wallpaper Ink logo

Reply from Wallpaper Ink

Hi Jhon,

Please open a support ticket by going to website and one of our agents will get back to you

thanks

Wallpaperink

Rated 5 out of 5 stars

Deeply Satisfied

Thank you for meeting the deadline and sending what I needed for my showing! It made a huge difference. I highly recommend Wallpaper Ink for your professional portraits, paintings, or banners.

June 1, 2017
Unprompted review
Wallpaper Ink logo

Reply from Wallpaper Ink

Fantastic glad to hear you are happy with your wall mural

Thanks
Wallpaperink


Customer Support Team

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