This looks like a scam. They used to be a reputable company and I had placed orders in the past that were delivered, however my recent order was wrong. The contact email on their website doesn't work.... See more
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We have bought our koi food from Warehouse Aquatics for a few years now. Always quick delivery at competitive prices. The food we buy Medikoi Probiotic is not available in high street pet supply store... See more
We purchased a fish tank with relevant filters, heater and light. The process was straightforward with email confirmation of our order and clearly tracked delivery. Everything went well. We encou... See more
I have used Warehouse Aquatics a few times to buy various items and have always had good customer service and purchased products at competitive prices. My latest purchase was a Juwel Aquarium (only £1... See more
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Company details
About Warehouse Aquatics
Written by the company
Warehouse Aquatics - Where fish would shop
Selling to the public for over five years and with an extensive knowledge of the Aquatics trade - Warehouse Aquatics is the place to shop, in fact we would say it's 'Where fish would shop' - if they could!
Why you can depend on us.
We have invested in the most up to date payment processing available to make our site secure and safe. Our staff are trained in taking card payments safely and private customer information is never stored. When you place an order with Warehouse Aquatics you are sent notification details at every stage and details of your order are always available on your account.
The majority of our parcels are sent on a tracked and signed for service, at any point we can tell you where in the World your order is and when to expect delivery. Our courier service from Parcel Force even offers text alerts and a predicted delivery window of an hour.
All our products are fully backed by their manufacturer guarantee and if you are not happy with your purchase you can return it to us unused for a full refund or exchange.
Our Staff know what they are talking about.
Our advice at Warehouse Aquatics is sound, with combined experience of over 100 years it is safe to say we will usually be able to help solve an issue or offer advice. If you are interested in buying a product we can offer honest advice, we use these products ourselves and we know what is suitable and can recommend alternatives if needed.
To all of you, from all of us at Warehouse Aquatics - Thank you and Happy Shopping!
Contact info
Unit 2, King Street Trading Estate, CW10 9LF, Middlewich, United Kingdom
- 0330 057 0892
- help@warehouse-aquatics.co.uk
- www.warehouse-aquatics.co.uk
3.1
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Brilliant service
Brilliant service! Asked to change my order at roughly 2am before dispatch at 8am and my request was honoured. Was a little dubious ordering from them as i hadn’t heard of them before but i will definitely be back and be recommending them to all my fish hobbyist friends. 10/10! Thank you guys :)
August 2, 2022
Fast turn round as usual top marks 👍🏻
August 2, 2022
Good range of goods with good prices…
Good range of goods with good prices and fast delivery
July 31, 2022
Underlay not Liner
I have ordered a
Gordon Low Underlay Pre-Pack - 2m x 5m then I received a Pond Liner 2.5mx3m , just avoid like a Covid 19 , .don’t trust them anymore,
July 22, 2022
Unprompted review
Reply from Warehouse Aquatics
Hi Daniela, the approach to this review is disappointing. We realise you were sent the wrong item which we are very sorry for and can assure you this was a genuine and rare mistake. We of course appreciate the frustration of receiving the wrong item. The customer service team have already acknowledged the mistake and replied to your email sent over the weekend first thing this morning, offering to rectify the issue as fast as possible.
However you have chosen to post this review without even giving us the opportunity to correct the mistake and have compared us to Covid 19, which is inappropriate, in addition to the approach used on your email.
Again, we completely appreciate the frustration of receiving an incorrect item, and wholly apologise for our mistake which is being corrected, however your approach and language towards us is disappointing. We ask that you respond to our email so that we can resolve this issue for you.
Kind regards,
WA team.
Quick & easy ordering
Ordered a tank for my turtle... new stock wasn't due into the warehouse until 15/07. It was delivered to me on 13/07 which I was chuffed about & very well packaged. I'm so happy with my purchase & the turtle is loving life in his new home. From ordering to delivery.. everything was so easy & I was impressed with the quick delivery.
July 15, 2022
Unprompted review
Ordering simple good service
Ordering simple and stated how much stock . Delivery made on time by roya” mail parcels
July 2, 2022
Fast service
Fast service. Very well packaged item. Nick was very helpful. Would definitely recommend. Will use again.
July 2, 2022
Good customer service and communucation.
I had initially given a bad review due to problems with cash back via the Top CashBack site.
Today this was sorted out very quickly by their excellent customer service,which deserves a positive review in itself.
Other than that the order went very smoothly. Goods were delivered surprisingly promptly given my remote location and were well packaged.
June 9, 2022
Reply from Warehouse Aquatics
Hi Frances,
Thanks so much for updating review, we really appreciate the 5 stars! I definitely appreciate it can be frustrating when issues come up with third party sites so I am glad we were able to sort that quickly for you.
Many thanks again for your order and kind feedback.
Kind regards,
Alan
Setting up larger tank and needed…
Setting up larger tank and needed larger filter. Have been using a Fluval 207 but having had to replace the locking mechanism 3 times in two year decided to try a different brand and Betta was recommended by a friend. On researching the make I found Warehouse aquatics and the price was right so ordered filter and paid couple of quid for next day delivery. Delivered next morning well packaged and was kept informed all the way through. Definitely using Warehouse Aquatics again for my aquatic needs.
May 31, 2022
Reply from Warehouse Aquatics
Hi David,
Many thanks for your kind words. We always appreciate customer feedback on our service. Thanks again!
Perfect service
May 5, 2022
Reply from Warehouse Aquatics
Hi Robert,
That's great to hear, thank you very much!
Reply from Warehouse Aquatics
We try to ship orders as fast as possible, so I'm glad to see yours arrived quickly!
Excellent service
May 2, 2022
Reply from Warehouse Aquatics
Many thanks for the 5 stars Brian, we like happy customers!
Reply from Warehouse Aquatics
Hi Barry, that's great to hear. We have delivery estimates on the checkout but we try to get orders out faster than that when we can.
Good service and lovely plants am very…
Good service and lovely plants am very pleased with them.👍
May 1, 2022
Reply from Warehouse Aquatics
Hi,
I'm so pleased to hear that! Thank you for taking the time to post a review!
It was easy to order online and the…
It was easy to order online and the correct product was delivered well packaged in a short time.
April 2, 2022
Reply from Warehouse Aquatics
Hi,
I'm really pleased you had a positive experience. We have a new website launching soon, so hopefully it will improve again!
quick reliable accurate description
April 1, 2022
Reply from Warehouse Aquatics
Hi,
Glad to see everything was in order, thank you so much for the great feedback!
Been shopping with Warehouse Aquatics…
Been shopping with Warehouse Aquatics for some time now, always a good selection of products at reasonable prices and quick delivery.
March 31, 2022
Reply from Warehouse Aquatics
Hi Colin,
We love a returning customer, thank you so much for your support!
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