Warner Bros. UK Reviews 156

I ammended this because firstly they didn't know what the hell was going on. They didn't return my email,as my order was listed as in warehouse,I wasn't happy especially taking to a AI bot.
Anyway out the blue it turns up so, three day delivery is actually pretty good.
I'm giving 3.5/5 simply for the dreadful communication, honestly didn't have to, could of been a 4.5/5 because no one's perfect.

If my order turns up I will amend.
And so it did f#£k nearly fainted.
Just communicate WB and you would of got a medal 🤔

DO NOT BUY FROM THIS COMPANY
I have lost £70!
I ordered a Ted Lasso top 10 weeks ago and I’m being repeatedly fobbed off with standard ‘your order is being shipped’ emails. I am seeking a refund now but not holding out any hope at all

If I could give less stars I would.

Awful, awful, awful. I am struggling to understand how a global brand with such a media spotlight, a brand who can make multimillion pound movies can’t seem to manage an e-commerce site.

Please don’t think that I am not a man on a mission, I am not. However, I want to help others avoid the experience I have had and not to fall down the rabbit hole I went down.

On the 13th September I ordered a top for my daughter, I paid £7.95 for shipping and nearly £60 for the top. At the time of writing this review, 30th October the top has still not arrived.

Every time I have chased Warner Bros UK. I kept getting a generic reply that your order had an issue at the warehouse and that deliver will be in the next 7 to 10 days. I’ve chased weekly for the last 4 to 5 weeks, I have now given up.

This tragic saga has gone on for weeks and sadly still no top, and a very disappointed dad. When I do email, the replies from Warner Bros often take days and I usually have to send multiple chases.

In my last email I asked if I could raise a complaint. Explaining that I am frustrated and that I felt this was not acceptable, however, Warner Bros UK wouldn’t allow me to complain.

I feel very disappointed by the service, the brand and this maybe the worst shopping experience I have ever received. And let’s face it, it’s a £60 top, it’s not a complex or high value item.

So, I ask that before you shop with Warner Bros you consider other vendors first.

It’s to late for me, but save yourself.

Exactly the same experience of others on here- ordered Ted Lasso Top mid September with 10 day delivery time ready for my husbands birthday. Still yet to receive it- app just says ‘order received’ and no progress since. Have requested a refund twice and no reply. DO NOT order from them- absolutely terrible customer service and disappointing from every angle. If goods are no longer available, at least give your customers regular updates!!!!!!

BEWARE! CON ARTISTS SELLING NON-EXISTENT STOCK
I ordered a Ted Lasso shirt from Warner Bros UK in early September with the intention of giving it as a birthday present in late October. More than three weeks after the initial order, I had heard absolutely nothing from Warner Brothers - so contacted their customer services via email (the only route possible). It took them two full weeks to reply to a single email - and all I got is a generic "we will let you know when it's ready to ship" message in response. I waited two more weeks - and still absolutely nothing. I contacted their customer service again who were even less helpful this time and could offer no further insight as to when the shirt might arrive. The only bright side is that they arranged for me to have a full refund immediately when requested. It is absolutely disgusting that Warner Brothers continues to advertise stock for sell that it clearly doesn't have, nor does it have any any idea when this stock might be available. Be very wary of buying anything as they will take your money and keep it for months while stringing you along.

Avoid at all costs. Sizings are wrong 2 items have come but are too small .Other items don’t arrive, customer service is via email only. Still waiting on a top that was due September, cost over £50 its not been dispatched and im having to fight for a refund.

My fiancé ordered a customised Ted Lasso shirt with my new surname on it, as a wedding gift to me for our wedding next week.

It was ordered three weeks ago. After two weeks, there was no update on my order - I emailed, they said there'd been a delay in production and that the 10-12 business day timeframe for production would start then.

I need the shirt by Monday the 23rd, as that's when we leave for our wedding abroad. I emailed them today to ask for an update, and the shirt STILL hasn't been made. They have once again extended the shipping date, and despite me asking multiple times what the actual reason for the delay is, I am met with no answers.

I'm so disappointed. Shirt was ordered with what we thought was plenty of leeway - clearly not. It has tainted our wedding experience.

Two months in and my order has not been processed. Customer service non existent, keeps giving me new dates that are not delivered on. No phone number. DO NOT BUY ANYTHING HERE YOU WILL NOT RECEIVE IT

Avoid at all costs
Took them 30 days of back n forth and templated answers to realise they haven't even started processing my order that I was planning to take as a gift abroad to my friend. When I asked about shipping it directly to my friend, was met with 'Is Kazakhstan in the UK?'. At least had a good laugh.

Avoid! Absolutely none existant customer service, item ordered for weeks without an update. When i did get an update after chasing it was rubbish. Repeated the same message for weeks. Went through paypal for a refund after they had my money nearly 4 weeks.

Avoid at all costs
Order number WBUK16339 paid for pre order in February for 100 years 4 k set 300 worth and release date 9 th oct item never arrived treid emailing no reply opened a support ticket on there website and just gets closed with no reply and as it’s over 6 months can’t make a claim complete rip off merchant and as others have said it’s not even run by Warner in the uk it’s run by a American company called snow commerce unless it arrives this review will remain or a refund

THEY ARE ABSOLUTELY RUBBISH, BEEN OVER 1 MONTH SINCE THE RELEASE OF AN DVD AND STILL HAVE NOT RECEIVED IT. I PRE ORDER IT IN JUNE 2023. TWO MONTHS IN ADVANCE. STILL NOT RECEIVED.

THERE IS NO CONTACT NUMBER AND THE SUPPORT TEAM ARE SLEEPING AND DOING NOTHING AT ALL. ONE MESSAGE YOU RECEIVED FROM THEM THAT ALL THEN NO MORE UPDATES.

Avoid - paid £7.95 for standard delivery, chased after the forth working day, received an email with tracking for EVRI, says it’s in transit so you no longer can cancel it. Chased again a few working days later, told email was sent prematurely and to wait another 7 to 10 working days. Tried to raise a complaint and no responses to email. Luckily I ordered via my credit card so will be asking for a refund. Mailed CEO and nothing, they don’t care. Read the other reviews that have a similar experience. Please avoid.

My order has not turned up WBUK27986 where is it I’m being ignored by you team this is a disgrace. It was a birthday present for 22nd of September ordered on the 11th. Still not arrived.

Had Afternoon Tea at Nidd Hall and was served by Maria who was an absolute delight. The whole experience, the ambience and the tea, was lovely.

Still waiting for an order (Richmond FC shirt) placed in August. The shop shouldn’t be allowed to accept orders.

Complete scam.

I'm having to get my money back from AMEX.

The worst customer service experience I’ve ever had, I work in customer service myself and get things go wrong there’s delays but I ordered a Ted Lasso shirt on 5th September and still not received it! I’ve emailed and get a copy and paste reply of there’s been a delay it’s 7/10 business days 3 times off 3 ‘different’ advisors! I’ve asked for the order to be cancelled and refunded which has been ignored!! Sort it out Warner Bros

Order from their site to support the company directly, as I appreciate the work gone into what I'm ordering.

Won't bother again. Release date has come and gone, and no update, and it's impossible to get help.

I've sent 3 requests for an update. No replies, but have had them read so they could email me a response to tell me they've put all 3 requests onto one ticket

So they're reading the issue, but not doing anything about it.

Ordered an item that was instock. After 2 weeks it had still not even been dispatched so I cancelled the order. Absolutely pathetic. I would strongly advise purchasing your goods elswhere, where they actually care about fulfilling their obligations.