Warranty People Reviews 

Engineer came for on time for service left the property tidy no mess no hassle

Shocking company. Its basically a scam. Have had 3 boilers covered with this company 2 of which they condemned only looking to sell me a new boiler at sky high prices.
You are better off contacting your boiler manufacturer and taking a policy with them.
They don't even contact you to arrange the annual service. I had to chase them 16 months after mine was due , they said they would get the 3rd party engineer to contact me . Guess what I had to call them 3 times and only after asking for all my premiums back did they finally sort engineer. This is not a reflection on their engineers, my guy was good that said one of their other sub-contractors terminated my boiler and disconnected the pipework. Took a policy with D&G and the Vailant engineer fixed the boiler no problem.
They prey on people with older boilers as the contract only replaces your boiler based on what is worth which is f--k all after say 5 years so they will never pay out.
Terrible experience all round but if you like holding on for ages and dealing with an Indian call centre go for it!

I took out a policy with the warranty people paid by direct debit monthly. Tried to get a service but had to wait a while for one!! Finally booked one. The day before the service the warranty people called to say the engineer was sick!!!! & unable to come to do my service the following day! I questioned this as to how they knew the engineer would be sick on the day of my service!! Also I was annoyed as I had arranged the day off work ad they stated that the call would be from 08.00 am till 6.00 pm!! Therefore a full day!! I stated was unhappy as arrangements had been made. The person said he would definitely check they could come & do the service & said he would call me back!! The person from the warranty people rang me & stated that they would be able to come & service the boiler the next day!!! You can imagine my annoyance when I received a phone call at 12.55 pm to tell me the engineer would not be coming due to sickness!!! I was furious!! I was also informed they had taken the £15.99 I had agreed to pay for a carbon monoxide unit which was to be fitted at the time of the service!!! I rang up to speak to a manager who as usual was not available but would call me back!!! I stated that I was extremely disappointed & unhappy with the service! I was offered the reimbursement of the carbon monoxide unit & £10.00 for the inconvenience!!! What an insult!!! They offered me another appointment but did not understand why I wouldn’t book another appointment losing more money on my account ie loss of wages etc along with the cost of the phone call I made!! They basically made me feel they were doing me a favor offering me my money back for the unit & £10.00 disgusting. They then had the audacity to say I had to give them notice to cancel the policy!! They have basically taken money from me & have not fulfilled their contract!! Do not use this company. I will probably end up cutting my losses but let’s see if I get a manager callback!! I will not hold my breath.

engineer was top draw covid safe no mess hastle free happy days

A very fast efficient service. Engineer brilliant. Wouldn’t hesitate to recommend Warrantypeople

Got a homecare policy set up on 3rd Oct in error and rang them up on 4th Oct to explain and to make the cancellation before a direct debit got set up.
It is a 24/7 service that is promised by them. I immediately rang the salesman and he said we had to write to them. I asked if he could give their email and he said I would have to call back the next day. The get-out clauses and lack of customer support are designed to make things as difficult as possible. Thankfully I have British Gas Homecare level 4 for the cover. And on this basis with contracts, I would not recommend this company. I am not sure how good they are on the actual Homecare side of their business, but so far our experience is not positive. Have written a letter with my cancellation notice- policy is WP462513. Within my direct-debit 14 day cancellation period. Sorry, this is the only way to get things to be cancelled. Warrantypeople.co.uk, the Noreply email you use is no good and please provide an email also for customers to write to you.

Took out the policy today. Hopefully expecting a good service from them.

The salesperson who handle and persuaded me to take this policy sounds very promising through out the conversation.

I will keep updating here with my experience for next 12 months.

Thanks.

Excellent service and easy to follow Chat

Happy with service and landlord certificate done on time plus 2 repairs done with no problems renewed and added another with warranty people excellent service

I had a boiler issue and this was the first time i called upon the policy. It was super easy and simple process, staff were friendly
and supportive, the call out was prompt and dealt with.

Really good customer experience, surely recommend them.

Excellent customer service. If you are unhappy about any aspect of the service they will investigate and resolve it unlike many other companies out there.

A very efficient service. My problem was accepted very quickly without quizzing and an engineer came and sorted it out. Very pleased with the service.

We have had boiler and heating cover for many years with different insurance companies. However, we tried this company after receiving recommendations from family and friends on how efficient and competent is Warranty People. I can honestly say I have been with the company a few months and their customer care is exemplary, the contractors they use to service our boiler were competent, helpful and friendly. Therefore, I will not be looking to swap from warranty people to another provider.

I’ve been with warranty people for a good couple of years and just renewed my contract for another year, although luckily my boiler etc have not had a problem over the period, for getting an annual service they have been great, my boiler was last serviced 3 days ago, the engineer was punctual contacting me first giving 2hr time slot, he was very polite, seemed efficient and made no mess, he explained I would receive a report via email, he was COVID secure wearing a mask etc, all together I was extremely satisfied with the engineer and warranty people

the person i delt with whentalkng about the plan was very good

be careful when buying home emergency cover...

I got the full unlimited emergency cover from this company.
Everything was good up until I reported my first claim for my boiler breakdown.

When I started the policy they confirmed that un limited cover. But actually when reported boiler break down, they said they will cover only the 60% price of the current market value of the boiler. And they estimated only £360 for my boiler market value hence said they will cover only upto rougly £198. The other catch is, they said the boiler break down has involved £314 parts replacement and since this amount is higher than the £198 so they will not cover anything. And they sent me the new term and conditions which they never sent before. So i have been paying for unlimited cover and at the end when i reported first claim, they said nothing is covered because the fault is heigher then the boiler 60% price i.e. £198.
Very disappointing... Be careful with this company when buying any product from them.
Better buy policy form some other reputed service provider rather than paying these people for covering nothing when actually you need it.

Shambolic Company
If i could give it zero stars i would. Worst company in the world. Make you buy boiler inspection for £60 and convince you that it will lower the premiums. Then after inspection they tell you you have faults and want £327 for repair costs. So what is the actual cover for then. PLEASE TELL EVERYONE YOU KNOW TO STAY AWAY FROM THEM!!! I will be going to trading standards regarding their very dubious practices and will be setting up a social media blog to let everyone know that they are a company which should be avoide at all Costs.
Also note they only reply to people who put up good reviews

tried to book first ann service, asked to pay £60.00 up front not explained by rep when I enquired, very off putting.
also to open i phone app required phone call to cust services
again not very helpful to new customer.
agent did explain the reduction to monthly D D payments but this was after asking for booking fee up front.
all things considered a bit disconcerting to new customers.