tried to book first ann service, asked to pay £60.00 up front not explained by rep when I enquired, very off putting. also to open i phone app required phone call to cust services again not very h... See more
Company replied
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See what reviewers are saying
When I call to say my heating wasn’t working the operator was extremely helpful. I was told that an engineer would call within 24 hours to arrange to come to my property to fix the issue. The engineer... See more
Used web-chat to begin with and progressed to a phone call. Both very efficient and the gentleman who dealt with my inquiry was more than helpful. Very articulate and explained everything in full with... See more
Took out the policy today. Hopefully expecting a good service from them. The salesperson who handle and persuaded me to take this policy sounds very promising through out the conversation. I w... See more
Company details
Information provided by various external sources
We offer quality and good value protection plans at affordable prices ranging from boiler, home emergency and appliance cover.
Contact info
173 Cheetham Hill Rd, M8 8LG, Manchester, United Kingdom
- 03339969888
- web@warrantypeople.co.uk
- www.warrantypeople.co.uk
4.5
Excellent
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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PLEASE AVOID...CALLING THEM
Please avoid this company, they are a group of boiler sales people who will find fault even if you have a new boiler in your house...Please avoid...please avoid...please avoid..
August 6, 2019
Unprompted review
Reply from Warranty People
Dear Mr Sasi Kumar,
Many thanks for sharing your feedback with us. Upon looking at the account, I can see we carried out a gas safety certificcate for you within first 14 days of you starting cover.
Our engineers abide by gas saftey regulations and we as a company cannot afford to put tenants or people at risk. It is our moral, ethical and professional obligation to diagonise and highlight any potential problem and risks associated with gas appliances.
As part of the inspection, our engineer(being inline with gas safety regulations) found your boiler to be at risk. We relayed this information to you and issued a CP12 certificate inline with our findings. Any faults/issues were not eligible for repairs because you were still within your cooling off period. You requested us to cancel your plan and we complied with your instructions by issuing you a full refund without any admin fees apart for the cost of carrying out the CP12/service.
At no point did you dispute the boiler was working fine and NOT supposed to be at risk. It has been brought to our knowledge by you that you have replaced your boiler now. I would like to think this was in light of our engineers findings during the CP12 inspection. Had the finidings not been correct, you would not have proceeded to make such an investment without getting a second opinion.
Should you wish to discuss this further, please feel free to get in touch with our customer service team OR by writing on complaints@waarrantypeople.co.uk.
Very fast response and effective claim…
Very fast response and effective claim handling. They are providing free annual boiler service with free gas safety certificate. Very cheaper than other providers. Professional services. I will surely recommend warranty people to everyone.
February 24, 2019
Unprompted review
Superb
Although we have not had to use this company yet for my home cover I found them very helpful when setting up the contract, they called me several times during the process.
The People I spoke to were very polite and extremely helpful, nothing was to much trouble.
February 8, 2019
Unprompted review
Excellent Service
I spoke to Olivia on behalf of my mother in law as she was looking for an alternative cover on her 15yr old boiler. Olivia was amazing, she shared what the policy would entail, the price and the start date. The whole end to end process was completed in a matter of minutes.
Thanks again :-)
January 9, 2019
Unprompted review
Decent service
December 22, 2018
Unprompted review
Signed up with warranty people made a…
Signed up with warranty people made a claim engineer was here within 2 hours was very helpful and polite
December 21, 2018
Unprompted review
Simple to setup. Polite and professional staff
The website is simple enough to navigate and the chat agent Olivia was very easy to talk to. The setup was a doddle and the follow up call very professional. So far so good.
December 21, 2018
Unprompted review
Service set up via chat
Could not fully evaluate contact as the service requested has not been arranged however the operator was courteous and informative which is as to be expected.
Only issue is the light green text on a white background in the chat window is difficult to read in a bright environment.
December 13, 2018
Unprompted review
Reply from Warranty People
Thank you for your kind review. I can confirm your case has been assisgned to an engineer who will contact you in the prescribed time frame to arrange your boiler service. I will also relay your feedback to our web team to streamline our customer interaction evern more. Merry Christmas and a happy new year.
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