Washos Reviews 

78
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, praising the technicians for their professionalism, politeness, and efficiency. Many people appreciate the staff's attention to detail and punctuality, often noting that their cars look brand new or spotless after the service. The convenience of the service, including same-day options and thorough detailing, is consistently mentioned as a major positive. However, some customers also noted inconsistencies in the quality of the detailing, reporting issues like dirty windshields, residue on surfaces, or incomplete vacuuming. A few other people also felt that scheduling could be problematic, with instances of technicians arriving too early or appointments being canceled last minute due to unavailability.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the politeness,... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Product

People report ambiguous experiences with the product, with many reviewers expressing satisfaction with the... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing satisfaction, stating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Washos is wonderful! The service is impeccable, technicians are always polite, skilled and kind. I can book last minute and for any particular needs. Life saving with pets, kids and an active lifest... See more

Company replied

Rated 5 out of 5 stars

WASHOS’ process—from first contact to post‑service review—is exceptionally user‑friendly: easy, fast, efficient. Cody arrived about 30 minutes later than scheduled but informed us of the delay roug... See more

Company replied

Rated 5 out of 5 stars

Extremely quick reply for same day detailing. Someone arrived within 90 minutes and did an incredible job. Will definitely be using them as my only car detailer in the future.

Company replied

Rated 5 out of 5 stars

The quality of the car wash and the technician were excellent and efficient, making it easy to get my car washed while I was on a conference call…it couldn’t have been more convenient. The same-day se... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

We provide high quality, same-day guaranteed mobile car services. Now covering Los Angeles & Orange County.


Contact info

  • North Maryland Avenue 200, 91206, Glendale, United States

  • www.washos.com

4.4

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(78)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carlos was excellent

Carlos was excellent. Very careful and his work is 100% outstanding.

December 20, 2025
Washos logo

Reply from Washos

Lisa,

Thank you so much for the review. We really appreciate you for taking the time to let us know about your experience and we look forward to servicing your vehicle again soon!

Rated 5 out of 5 stars

Great job

Great job. Very thorough.

December 20, 2025
Washos logo

Reply from Washos

Partisha,

Thank you so much for the review. We really appreciate you for taking the time to let us know about your experience and we look forward to servicing your vehicle again soon!

Rated 5 out of 5 stars

Incredible Service!

Extremely quick reply for same day detailing. Someone arrived within 90 minutes and did an incredible job. Will definitely be using them as my only car detailer in the future.

December 20, 2025
Washos logo

Reply from Washos

Maricela,

Thank you so much for the review. We really appreciate you for taking the time to let us know about your experience and we look forward to servicing your vehicle again soon!

Rated 5 out of 5 stars

Car looks brand new

They were on time, and did an amazing job! My car looked brand new!!

December 19, 2025
Washos logo

Reply from Washos

Ambar,

Thank you so much for the review. We really appreciate you for taking the time to let us know about your experience and we look forward to servicing your vehicle again soon!

Rated 5 out of 5 stars

Jorge made sure the car was clean…

Jorge made sure the car was clean inside and out

December 18, 2025
Washos logo

Reply from Washos

John,

Thank you so much for the amazing review. We appreciate you so much and look forward to servicing your vehicle again soon!

Rated 3 out of 5 stars

Brand new car battery died

Brand new car battery died because doors were left open for more than 2 hours according to dealership. I had to purchase a new one through AAA with no reimbursement of any kind. Washos claimed a wash wouldn’t do that. But Mazda dealership confirmed it would.
I have leather interior. Nothing needed to dry inside the car for all the doors to be left open for more than an hour.
Person also arrived earlier than what I scheduled even though I told him I wasn’t going to be home till scheduled time cause I had a doctors appointment. Nothing was done on washos end either about this.

Great idea for an app. But nothing is really done if something goes wrong with your car.

November 30, 2025
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Reply from Washos

HT,

Thank you so much for taking the time to provide us with this feedback. We really do regret that your experience using our service did not meet your expectations. Since we are unable to verify the condition of your vehicle's battery before the service starts, our policy is to not cover any issues related to battery usage. Generally speaking, a 2 hour service would not cause significant enough wear to a brand new battery to cause it to be unusable. That said, we are always intent on making every WashOS experience exceptional and would be more than happy to discuss things further if you want to give our service another chance. You can reach us at support@washos.com.

Rated 5 out of 5 stars

Great job and excellent personality

Great job and excellent personality

November 24, 2025
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Reply from Washos

Thank you so much for the amazing review. We greatly appreciate that you took the time to tell us about your experience and we look forward to servicing you again in the future.

Rated 3 out of 5 stars

It was alright

It was alright, not spectacular! For the price plus the tip…. $60.00 for an exterior car wash. Windshield was still dirty, tires could have been better. The app worked as expected.

December 2, 2025
Washos logo

Reply from Washos

CC,

Thank you so much for the feedback. We really do appreciate you taking the time to tell us more about your service. While we do regret that your service was not to our standards, we are always intent on making every WashOS experience exceptional. We have sent you a private message to try and see if there is anything we can do to improve your experience.

Rated 5 out of 5 stars

1st experience using WASHOS

My first experience using WASHOS was great. I’m looking forward to being a continued customer. Ruben arrived on time and took his time to thoroughly wash my car. He met my expectations.

December 8, 2025
Washos logo

Reply from Washos

Crystal,

Thank you so much for the awesome review. We are glad to hear that your service went well and we look forward to servicing you again in the future!

Rated 5 out of 5 stars

Washos is wonderful!

Washos is wonderful!
The service is impeccable, technicians are always polite, skilled and kind.
I can book last minute and for any particular needs. Life saving with pets, kids and an active lifestyle!

November 21, 2025
Washos logo

Reply from Washos

Catherine,

Thank you so much for the amazing review, we look forward to your next service with us!

Rated 5 out of 5 stars

Great job

Great job
On time

November 22, 2025
Washos logo

Reply from Washos

Sarah,

Thank you so much for the amazing review, we look forward to your next service with us!

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