I took in a tired 50 year old watch with more sentimental value than financial worth. I dreaded what repairing it might cost. Marc was knowledgeable, personable and reassuring. Instead of the most exp... See more
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I recently had my Cartier watches serviced ahead of my holiday, and the experience was absolutely outstanding from start to finish. I was treated like a VIP throughout the entire process — every detai... See more
Company replied
Was looking for a nice watch for my father’s special birthday. But couldn’t source the Tag watch I wanted in time, until I contacted Carlene. She was amazing not only sourcing the watch cheaper than... See more
Company replied
Carlene and Marc provided a fantastic service. We were kept updated with pictures and videos on the progress of the watch repair and service. Extremely reasonably priced, delivered to us finished at... See more
Company replied
Company details
Written by the company
At Essex Watch Repairs, we specialise in expert watch repair and maintenance services for all major brands, including Rolex, Cartier, Omega, Tag Heuer, Breitling, Seiko, and more. With years of experience and a passion for precision. Our skilled watchmakers handle everything from battery replacements and strap adjustments to full servicing, ultrasonic cleaning, pressure testing, and movement repairs. Whether you need a simple fix or a complete restoration, we pride ourselves on delivering high-quality workmanship, honest advice, and fast turnaround times. We also offer watch polishing, resealing, and glass replacement services.
Contact info
Seedbed Business Centre, Vanguard Way,, SS39QY, Southend-on-Sea, Essex, United Kingdom
- 01702 395100
- info@essexwatchrepairs.co.uk
- www.watchagency.co.uk
4.9
Excellent
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great experience purchasing my watch…
Great experience purchasing my watch through the Watch Agency, Carlene was great in helping me decide what size to go for, I absolutely love my new Cartier Panthere and would recommend the watch Agency 💯
May 23, 2021
Unprompted review
Reply from Essex Watch Repairs
Hi Sarah,
Thank you so very much for taking your time to review us, we really appreciate it. So pleased you love your new watch and it my pleasure in helping you.
Very best wishes,
Carlene and Marc
Excellent service.
April 15, 2021
Unprompted review
Reply from Essex Watch Repairs
Hi Dylan,
Thank you for taking your time to review us, as a family business we really appreciate it.
We are pleased you were happy with the repair on your watch.
Take care and best wishes,
Marc and Carlene
Highly recommend!
Absolutely thrilled with the service. Communication was great throughout, and the watch was delivered within the estimated timeframe. Marc and Carlene adjusted the watch strap too. 5* experience.
February 19, 2021
Unprompted review
Reply from Essex Watch Repairs
Good morning Paul,
Thank you for taking your time to give us a great review. It means a lot to us as we are a family run business, so we really appricate it.
Thank you for using Watch Agency and enjoy celebrating your wife's birthday.
Best wishes,
Carlene and Marc
Excellent service!
Marc and Carlene are very professional and knowledgeable when it comes to watches! I recently bought a beautiful Cartier watch and my experience was very smooth, quick and relaxed throughout. Despite a slight delay due to the holidays and covid, I was not worried during the process and the watch safely arrived in my hands with the perfect sizing. I will not hesitate to recommend them and will use their services again
February 12, 2021
Unprompted review
Reply from Essex Watch Repairs
Thank you so very much for taking your time to give us a review, and a lovely one too, Karen, we really appreciate it.
A pleasure helping and thank you so much for sending me the photograph of your new watch with the champagne I used it for our social media post that day.
Stay safe and enjoy every second of your new beautiful watch.
Best wishes,
Marc and Carlene
Brilliant service quick and do a great…
Brilliant service quick and do a great job of looking after you
January 29, 2021
Unprompted review
Reply from Essex Watch Repairs
Good morning Glynis,
Our pleasure in helping to fix your Rolex watch.
Thank you for using Watch Agency and taking your time to review us, we really appreciate it.
Stay safe and well.
Very best wishes,
Carlene and Marc
A beautiful Cartier watch purchased…
A beautiful Cartier watch purchased from WatchAgencyUK
From the time we spoke to Marc about the watch and he explained the process around ordering and delivery estimate time.
We was communicated all the way with updates via Marc and Carlene and my daughter now has a lovely watch for her 21st Birthday
A professional service which I would highly recommend if purchasing a genuine high end watch.
This experience was a positive experience and felt valued through whole processed by a service that has great customer service and knowledge of high end watches.
Thank you Marc and Carlene for your thoughtfulness and understanding
You have made my baby girl very happy and will be back soon if I ever need to purchase another watch
Kind Regards
Jonathan & Sorcha
January 26, 2021
Unprompted review
Reply from Essex Watch Repairs
Hello Jonathan,
Thank you so very much for leaving us a review. We really appreciate your great feedback. As you know we are a family business, so we try our very best to give a great service and a fabulous review means a lot to us.
Happy 21st to your lovely daughter - a pleasure to meet you both.
Best wishes,
Carlene and Marc
Great watch at a very good price
Great watch at a very good price good coms will deal with again thx
October 12, 2020
Reply from Essex Watch Repairs
Hello Tony,
Thank you so very much for taking your time to review us.
As you know we are a family business so reviews mean a lot to us.
We hope your wife loves her watch.
Very best wishes,
Carlene and Marc
super helpful with fab service
September 21, 2020
Unprompted review
Reply from Essex Watch Repairs
Hi Clare,
Thank you your lovely review and thank you for your time for this one and the Facebook review.
As you know we are family business so reviews really mean a lot to us.
Best wishes,
Carlene and Marc
I have only praise to offer Marc and…
I have only praise to offer Marc and his company for the excellent service I received regarding my Breitling and will be using his service and his sales in the future without a doubt and would recommend to anyone wishing for services or sales without any hesitation!!
Thanks Marc.
September 18, 2020
Unprompted review
Reply from Essex Watch Repairs
Hello Trevor,
Thank you for such a lovely review and taking your time to review us, we really appreciate it.
Very kindest regards,
Carlene and marc
This is the second time I have…
This is the second time I have purchased a watch from Watch Agency.
Delighted with value and service.
Thank you Marc and Carlene I absolutely love my beautiful watch.
Irene Stewart
September 14, 2020
Unprompted review
Reply from Essex Watch Repairs
Hello John and Irene,
Very kind of you to take your time to review us. As you know we are family business so a lovely review really means a lot to us.
So pleased you are pleased with your beautiful new watch, it is truly stunning - Love this model
Best wishes,
Carlene and Marc
Marc was exceptional from the very 1st…
Marc was exceptional from the very 1st point of contact made. Always explained things clearly, communication was superb and the watch was perfect, exactly as promised. All in all a really good experience and transaction.
August 27, 2020
Unprompted review
Reply from Essex Watch Repairs
Hello Sunny,
Thank you so much for taking your time to give us a lovely review.
It was a pleasure helping you find the perfect watch for your wife.
Best of luck and lots of love to your new baby girl.
Many thanks,
Carlene and Marc
From the moment that I was in touch…
From the moment that I was in touch with the Agency, they were extremely helpful and courteous.
I had a particular deadline which was very important and they pulled out all of the stops in order to help with my issue.
I am very grateful and would recommend them to anyone in need of a watch.
David Mason
August 26, 2020
Unprompted review
Reply from Essex Watch Repairs
Hello David,
We really appricate you taking your time to give us such a lovely review, being a family business as you know it means a lot.
Pleasure helping you finding the perfect watch and so pleased we met the deadline :)
Very kindest regards and thank you again
Carlene and Marc
They do what they say they will do...faultless!
Watch exactly as described and delivered on time for a birthday. This company can be trusted completely
August 19, 2020
Unprompted review
Reply from Essex Watch Repairs
Hello James,
We certainly try our best.
Thank you for your time reviewing us, we really appreciate it.
Best wishes,
Marc and Carlene
Perfect and a great personalised…
Perfect and a great personalised service, as always. Thanks
August 18, 2020
Unprompted review
Reply from Essex Watch Repairs
Thank you Dave,
Marc always loves dealing with you.
Thank you for your time for our review.
Best wishes,
Carlene
A great service from a great guy!
A great service from a great guy. Sourced my daughters Cartier and made some great savings. If you want a good service look no further.
August 18, 2020
Unprompted review
Reply from Essex Watch Repairs
Hi Steve,
Thank you so much for taking your time to give us a lovely review.
Pleasure doing business with you and we hope your daughter loves her beautiful new watch.
Many thanks,
Marc and Carlene
Was looking for a nice watch for my…
Was looking for a nice watch for my father’s special birthday. But couldn’t source the Tag watch I wanted in time, until I contacted Carlene. She was amazing not only sourcing the watch cheaper than any other similar watches, but kept me informed of the progress getting it to me in time for my father’s birthday. Would strongly recommend, great service and customer experience.
Dean .
August 14, 2020
Unprompted review
Reply from Essex Watch Repairs
Hello Dean,
Thank you so very much for your truly lovely review.
We are family business so a nice review really means a lot to u., We really try our best to give our customers the best experience in purchasing their timepiece.
We hope you all had a lovely day celebrating with your Dad and he loves his new watch.
Best wishes,
Marc and Carlene
Carlene was so helpful
Carlene was so helpful, knowledgable and patient! I love love 💕 my new watch ⌚️ .. thank you 🙏 so much 😊
July 3, 2020
Unprompted review
Reply from Essex Watch Repairs
Hi Annie,
It really was a pleasure helping you find your truly stunning watch (you know how much I loved this one)
Thank you so much for the lovely review and taking your time to do it.
Carlene and Marc
We were really pleased with the service…
We were really pleased with the service and quality of product we received from Watch Agency.
This is the second purchase I have made with Marc and undoubtedly there will be a third.
July 3, 2020
Unprompted review
Reply from Essex Watch Repairs
Hello Simon,
Thank you for taking your time to review us and a lovely review of my director Marc.
I hope your lucky lady enjoys her birthday watch.
Very Kindest Regards,
Carlene and Marc
Reply from Essex Watch Repairs
Good Morning Terry,
Thank you so much for reviewing us and stating our first class service.
It is a pleasure helping you.
Many thanks,
Marc and Carlene
thorough and excellent quality repair
February 18, 2020
Unprompted review
Reply from Essex Watch Repairs
Hello Ashley,
We really appreciate that your message, thank you. Pleased to help you to be able to wear your watch again, I know it means a lot.
Many thanks,
Marc and Carlene
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