I took in a tired 50 year old watch with more sentimental value than financial worth. I dreaded what repairing it might cost. Marc was knowledgeable, personable and reassuring. Instead of the most exp... See more
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I recently had my Cartier watches serviced ahead of my holiday, and the experience was absolutely outstanding from start to finish. I was treated like a VIP throughout the entire process — every detai... See more
Company replied
Was looking for a nice watch for my father’s special birthday. But couldn’t source the Tag watch I wanted in time, until I contacted Carlene. She was amazing not only sourcing the watch cheaper than... See more
Company replied
Carlene and Marc provided a fantastic service. We were kept updated with pictures and videos on the progress of the watch repair and service. Extremely reasonably priced, delivered to us finished at... See more
Company replied
Company details
Written by the company
At Essex Watch Repairs, we specialise in expert watch repair and maintenance services for all major brands, including Rolex, Cartier, Omega, Tag Heuer, Breitling, Seiko, and more. With years of experience and a passion for precision. Our skilled watchmakers handle everything from battery replacements and strap adjustments to full servicing, ultrasonic cleaning, pressure testing, and movement repairs. Whether you need a simple fix or a complete restoration, we pride ourselves on delivering high-quality workmanship, honest advice, and fast turnaround times. We also offer watch polishing, resealing, and glass replacement services.
Contact info
Seedbed Business Centre, Vanguard Way,, SS39QY, Southend-on-Sea, Essex, United Kingdom
- 01702 395100
- info@essexwatchrepairs.co.uk
- www.watchagency.co.uk
4.9
Excellent
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Highly Recommend!
Amazing. So helpful and honest from the start. Have recommended to so many people since. My watch is 35 years old and looks and works like new!
February 18, 2020
Unprompted review
Reply from Essex Watch Repairs
Hello Zoe,
Thank you so much for taking your time to review us. It was our pleasure to help you love your watch again. Thank you for the recommendations too, we really appreciate that.
Many thanks,
Marc and Carlene
A1 professional service
A1 professional service. I wouldnt use anybody else to service my time-pieces
February 11, 2020
Unprompted review
Reply from Essex Watch Repairs
Hello Jon,
Thank you for taking your time to review us. Thank you for the 5* rating we really appricate that and always a pleasure to help you with your watches.
Best wishes,
Marc and Carlene
Got what I paid for I was quite happy…
Got what I paid for I was quite happy with the service.
January 14, 2020
Unprompted review
Reply from Essex Watch Repairs
Thank you Paul for giving us a 5* review. We are pleased you was happy with your service.
All the best for 2020
Marc and Carlene
Marc & Carlene quickly sourced me a new…
Marc & Carlene quickly sourced me a new Omega for substantially less than the high street price. Why go anywhere else?
January 14, 2020
Unprompted review
Reply from Essex Watch Repairs
Thank you Paul, you are right why go anywhere else.
Always a pleasure helping you.
Thank you so much for taking your time to review us
Carlene and Marc
Excellent service from start to finish
Excellent service from start to finish. Communication back and forth by email was clear and swift. Any questions were answered fully and I was kept up to date throughout. It was ordered, paid for and delivered in less than a week. The watch itself is perfect. I would definitely recommend Watch Agency.
January 14, 2020
Unprompted review
Reply from Essex Watch Repairs
Thank you so much Anna, it was pleasure helping you get the right watch and in time for the birthday.
Massive thank you for taking your time to review us, we are a family business so reviews and recommendations is very important to us.
All the best for 2020
Carlene
Absolutely delighted
Absolutely delighted! Friendly professional service. Couldn't recommend them highly enough.
January 14, 2020
Unprompted review
Reply from Essex Watch Repairs
Thank you Anita,
As you know I absolutely loved the transformation of your watch.
Thank you for taking your time to review us, we really appreciate it.
All the best for 2020
Marc and Carlene
Longines watch
Very happy with the friendly, prompt and personal service.
December 9, 2019
Unprompted review
Reply from Essex Watch Repairs
Thank you for taking your time to review us and we are so pleased you are happy with our service, we try hard to give the best customer service to our clients so it is lovely to be recognised.
Thank you,
Kindest regards,
Marc and Carlene
Recommend here excellent service
November 26, 2019
Unprompted review
Reply from Essex Watch Repairs
Thank you Lorraine for taking your time to review us and we are pleased you were happy with our service.
Kindest Regards,
Marc and Carlene
Rolex service
Rolex service
really helpful and knowledgeable owner
Watch came back like new
Equivalent but much cheaper than Rolex
October 10, 2019
Unprompted review
Reply from Essex Watch Repairs
Thank you so much for taking your time to review us Phil.
We are very pleased you are happy with our service
Best wishes,
Marc and Carlene
Watch Refurbishment
I sent my Cartier watch to be refurbished and have a link added to it. The refurbishment was done very quickly and my watch looks great - all scratches removed and it now fits perfectly. ExcelIent communication and service - I can thoroughly recommend The Watch Agency and will definitely use them again in the future.
August 12, 2019
Unprompted review
Reply from Essex Watch Repairs
Hello Mark,
Thank you so much for your review and taking your time to review us.
Our pleasure to help you with your watch.
Many thanks
Marc and Carlene
Very good service
Very good service. 10/10. They are so good. Rolex was quoting me six times as much I will always go back for all watch related to the watch agency. Thank you so much A
July 23, 2019
Unprompted review
Good service
June 26, 2019
Unprompted review
Watch refurbishment
Received the great, professional service we have had on previous visits and would always highly recommend. Great job
June 25, 2019
Unprompted review
Reply from Essex Watch Repairs
Thank you so much Richard for taking your time to review us, we really appreciate you it. Lovely doing business with you.
Best wishes,
Carlene
A very reliable and friendly service.
A very reliable and friendly service.
I would definitely recommend this company
January 29, 2019
Unprompted review
Always happy doing business with Marc…
Always happy doing business with Marc and prices are decent
January 29, 2019
Unprompted review
Excellent service and very helpful
January 29, 2019
Unprompted review
Reply from Essex Watch Repairs
Hello Alan,
Thank you for taking your time to review us, much appreciated.
Marc and Carlene
Good service for refurbishment and…
Good service for refurbishment and service of Rolex watches. Recommended.
October 30, 2018
Unprompted review
Reply from Essex Watch Repairs
Hello Martin,
Thank you so much for taking your time to review us. We are happy you are pleased with our service for your watches.
Thanks again martin,
Carlene
Excellent service
Excellent service, Mark was informative and knowledgeable. No hard sell,and left alone to make your own choice.Would highly recommend and will be using the watch agency again.
Thanks, Paul
September 23, 2018
Unprompted review
Reply from Essex Watch Repairs
Hello Paul,
Thank you so very much for taking your time to leave us a lovely review, we really appreciate it. Great to hear you were happy and will be using us again.
Thank you again Paul,
Very Kind Regards,
Marc and Carlene
I have been a customer of Marc's for…
I have been a customer of Marc's for many years now. He is honest, reliable and totally professional, his knowledge is second to none. On top of this he is a really nice guy, who I have no hesitation in recommending. I have bought several watches from him now and would not buy from anyone else.
September 13, 2018
Unprompted review
Reply from Essex Watch Repairs
Good Afternoon Elaine,
Marc said wow, thank you for a great review, he loves dealing with you as you know. Yes you are right he is a really nice guy. Thank you for always coming back to us and taking your time to give us a fabulous review.
Very warm wishes.
Carlene and Marc
Ladies Rolex Justdate
Marc and Carlene have been absolute gems in finding the correct Rolex justdate watch for my daughters 18th. Initially they did not have the correct one in stock but they kept in contact and found one within my budget. Nothing was to much trouble for them and I would certainly purchase from them again. Highly recommended you call them even if you can't find what you are looking for on their web site
September 13, 2018
Unprompted review
Reply from Essex Watch Repairs
Good Afternoon Colin,
Thank you so very much for taking your time to give us such a lovely review, we really appreciate it. It was a pleasure helping you find a wonderful watch for your daughter. As you know we are a small family run business, so it is great to hear you were pleased with our service and lovely to help you find your daughter's wonderful 18th birthday present.
Thank you again, Colin
Carlene and Marc
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