I took in a tired 50 year old watch with more sentimental value than financial worth. I dreaded what repairing it might cost. Marc was knowledgeable, personable and reassuring. Instead of the most exp... See more
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I recently had my Cartier watches serviced ahead of my holiday, and the experience was absolutely outstanding from start to finish. I was treated like a VIP throughout the entire process — every detai... See more
Company replied
Was looking for a nice watch for my father’s special birthday. But couldn’t source the Tag watch I wanted in time, until I contacted Carlene. She was amazing not only sourcing the watch cheaper than... See more
Company replied
Carlene and Marc provided a fantastic service. We were kept updated with pictures and videos on the progress of the watch repair and service. Extremely reasonably priced, delivered to us finished at... See more
Company replied
Company details
Written by the company
At Essex Watch Repairs, we specialise in expert watch repair and maintenance services for all major brands, including Rolex, Cartier, Omega, Tag Heuer, Breitling, Seiko, and more. With years of experience and a passion for precision. Our skilled watchmakers handle everything from battery replacements and strap adjustments to full servicing, ultrasonic cleaning, pressure testing, and movement repairs. Whether you need a simple fix or a complete restoration, we pride ourselves on delivering high-quality workmanship, honest advice, and fast turnaround times. We also offer watch polishing, resealing, and glass replacement services.
Contact info
Seedbed Business Centre, Vanguard Way,, SS39QY, Southend-on-Sea, Essex, United Kingdom
- 01702 395100
- info@essexwatchrepairs.co.uk
- www.watchagency.co.uk
4.9
Excellent
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Always an excellent service and high…
Always an excellent service and high quality product at a commercially advantageous rate
September 11, 2018
Unprompted review
Reply from Essex Watch Repairs
Hi Rob,
Thank you for taking the time to review us, always a pleasure dealing with you. Thank you always using us.
Many thanks again,
Carlene and Marc
All the time in the world
I fully recommend The Watch Agency.
The customer experience was one of joy and they went out of their way to find the watch I desired.
I am very pleased indeed and would recommend them to anyone wishing to purchase that very special timepiece.
August 29, 2018
Unprompted review
Reply from Essex Watch Repairs
Hello Denise,
Thank you so much for taking the time for you to review us. It was a pleasure helping you get your lovely watch, it really suited you. I will give you a call in September to go through what we was chatting about.
Thank you, Denise
Much love
Carlene and Marc
Brilliant Company
Brilliant Company - Very knowledgeable and very helpful would recommend
July 27, 2018
Unprompted review
Reply from Essex Watch Repairs
Thank you Adam so much for taking your time to review us.
I know you were very happy with your new purchase and the wonderful box too.
Thank you and good luck with your new baby.
Carlene and Marc
Great service and prices
Great service and prices. Only small whinge is Marc’s timekeeping!! Lol
July 26, 2018
Unprompted review
Reply from Essex Watch Repairs
Ha Ha thanks John, I have told him and he laughed rather loudly.
Thank you for the review - always lovely doing business with you
Best wishes to you and your family,
Carlene
rolex repair and service
Carlene and Marc provided a fantastic service. We were kept updated with pictures and videos on the progress of the watch repair and service. Extremely reasonably priced, delivered to us finished at the weekend looking brand new. Highly recommend.
Thanks very much
May 21, 2018
Unprompted review
Reply from Essex Watch Repairs
Hello Jenny,
Thank you so much for taking your time to review us.
Happy to help you get your watch back to like new again.
Best Wishes,
Carlene
Carlene and Marc have been absolutely…
Carlene and Marc have been absolutely fantastic and I am so pleased with my beautiful new watch. They answered all my questions and have gone above and beyond. I can’t recommend enough! Thank you so much
March 27, 2018
Unprompted review
Reply from Essex Watch Repairs
Thank you so much Anna,
As we are a small family business and pride ourselves on excellent customer service and creating a bond to help all our customers. Anna it really has been a pleasure helping you and all our whatsApp chats :)
Have a great 30th birthday
Best wishes
Carlene and Marc xx
🤩 fabulous people to do business with
March 13, 2018
Unprompted review
Reply from Essex Watch Repairs
Thank you Linda and Tinky,
So sorry I didn't realise my reply didn't go through the other day. Lovely to help you as always, thank you for using us again - its always a pleasure.
Sending you both lots of love
Marc and Carlene
Fantastic customer service tailored to…
Fantastic customer service tailored to individual needs and really took the time to cover every question, every aspect and all details of my purchase. Beautiful watch would not hesitate to recommend A1 service. Thank you!!
February 20, 2018
Unprompted review
Reply from Essex Watch Repairs
Good morning Laura,
Thank you so much for taking the time to review us. It was a pleasure helping you find a fabulous watch for your husbands 40th.
Best wishes,
Carlene and Marc
Very helpful
Very helpful, lots of options,
Would DEFINITELY use Mark again 100%
February 14, 2018
Unprompted review
Reply from Essex Watch Repairs
Hello Alan,
Thank you so much for your great review, it was a pleasure getting you your watch.
Best wishes to you and your wife
Thank you Carlene and Marc
I have purchased from Watch Agency Rolex watches for 20 years
I have purchased Rolex watches for myself and my family from Watch Agency for 20 years first class professional and friendly service at keen prices I happy to recommend this long established trustworthy company
Dudley Singleton Pangbourne.
January 30, 2018
Unprompted review
Reply from Essex Watch Repairs
Thank you so much for your lovely review Dudley, we really appreciate you taking your time to review us.
Best wishes to you and your family
Marc and Carlene
Highly recommend the Watch Agency
Highly recommend the Watch Agency, great service, honest and reliable.
Thank you for my beautiful watch, I love it!
January 19, 2018
Unprompted review
Reply from Essex Watch Repairs
Thank you for reviewing us Lana, it was a pleasure helping you find your beautiful watch for you.
Best wishes,
Marc and Carlene
Watch agency were brilliant
Watch agency were brilliant. I was bought a old fashioned Omega watch for my birthday, which wasn't to my taste. They were amazing and let me exchange it for a tag watch instead. Brilliant friendly service and I couldn't recommend them enough
January 18, 2018
Unprompted review
Reply from Essex Watch Repairs
Thank you for your lovely review Stuart, we are so pleased got a watch you absolutely love now.
Best wishes,
Marc and Carlene
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