Initially took 3 emails to get a response, but boy oh boy was it worth the wait... Bought a 1969 806 Navitimer, which is in superb condition with current Breitling service papers, including new l... See more
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Review summary
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Great watch Rolex Explorer 40, good customer service from Sean who walked me through the process and was able to help me with delivery to another address due to work commitments. Sean went above and b... See more
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I have used Watchfinder in Leeds twice now and cannot recommend them highly enough. My most recent experience was purchasing an Omega Seamaster. Matt took time to ensure the watch met their standard... See more
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IWC watch delivered promptly and impeccably packed after I made an offer as invited to do so in the advertisement. Leather Hirsch strap was too short, but I bought an identical, but longer ,strap from... See more
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Company details
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Watchfinder & Co Support
Written by the company
- Aftersales
- We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond. If you have a customer service query, please contact the Aftersales team at: Aftersales@watchfinder.co.uk
- Authenticity
- Our team of highly experienced watchmakers at our manufacturer-certified service centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
- Quality
- Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified service centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
- Our Warranty
- Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind. If at any point your watch doesn’t seem to be operating as you expect it to, you can contact our Aftersales team to have the problem resolved at: Aftersales@watchfinder.co.uk
- Money-Back Guarantee
- We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our boutique, you can still try a watch on with no obligation to keep it.
- What happens if something goes wrong
- Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction. You can contact the team at: Aftersales@watchfinder.co.uk
Contact info
23 Kings Hill Avenue, ME19 4UA, West Malling, United Kingdom
- 01622 621392
- aftersales@watchfinder.co.uk
- www.watchfinder.co.uk
4.7
Excellent
40K reviews
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Seamless throughout initial enquiry
Seamless throughout initial enquiry, to purchase and then delivery.
July 6, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Had the product I wanted
Had the product I wanted. Super fast delivery that was extremely well packaged.
July 13, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Such a great service
Such a great service! Ended up buying a great watch, which I'm very happy with! Mal, the guy who looked after me, was responsive, helpful & insightful.
July 1, 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Mal. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Excellent service
Excellent service,a very quick and polite response to my initial enquiry. Followed by a fast and professional transaction. Very happy indeed
June 29, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Delighted with my new watch and the…
Delighted with my new watch and the friendly professional service I received from Jay.
The watch arrived quickly and in perfect condition, I honestly couldn’t be happier with it and will no doubt be a returning customer.
July 9, 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Jay. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
The whole process was smooth and easy
The whole process was smooth and easy. I needed to contact Client Care and was very pleased with the service provided. Jess Bray was extremely helpful, efficient response to emails and action then followed through. I would highly recommend Watchfinder for what is quite a significant purchase for most of us.
July 11, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team. Jess will be delighted to know her efforts made such a difference.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Amazing website.I knew they were the…
Amazing website.I knew they were the real deal ,I'd heard from friends and read reviews.
I wanted to treat myself to celebrate 45 years of self employment.I chose something after sorting through the Rolex for my taste and budget.
I emailed and had a reply from Jay.He was straight and fair in regards to what I could have the watch for and did a deal.
It arrived secure and signed for.
Boxed and with a letter of authenticity.
So happy with my 1991 Air King.
Real pros
Thank you Tony
July 8, 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Jay. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Good quick service
Good quick service. Sean was happy to talk about the price of the Tudor that I bought & my Breitling trade in. Everyone happy. Watch is happy siting on my wrist
July 10, 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Sean. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Sold my Omega Seamaster through the…
Sold my Omega Seamaster through the site. Decided to use Watchfinder after being lowballed by bricks and mortar shops in Dublin. Super easy experience. Step by step very straight forward and they offered me an extremely fair price. Would definitely recommend if you're looking for a good price and a great service if you're moving a watch on. Big thank you to Tom Holland for being on the ball and keeping me updated through the whole process.
July 10, 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Tom. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your journey seamless and personal, so your feedback is hugely appreciated.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Great service
You never know how good a warranty is until you go to use it. I was surprised and pleased with how easy and non challenging it was to have my watch repaired under warranty. Staff were easily contactable and the email communication was perfect. (With the same team member looking after you all the way through the process.) Will buy from them again going forward.
July 10, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Omega seamaster blue…
I bought a omega seamaster for a great price alfie ridsdale was very helpful while buying it and organising delivery great service i would recommend and will buy my next watch from watchfinder
July 10, 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Alfie. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Absolutely fantastic experience both…
Absolutely fantastic experience both online and in store.
So easy to use and extremely accommodating to ensure a great purchase experience.
I have used Watchfinder several times in the past 10 years and never had a bad experience.
Special thanks to Richard Brockman and the young lady in the Watchfinder Branch at ‘The Royal Exchange London’ for working with me when I changed my mind a few times.
I will definitely be using them again.
July 4, 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Richard and the Royal Exchange team. They will be delighted to know their efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
I had a fantastic experience from start…
I had a fantastic experience from start to finish. The customer service was outstanding, and the whole team went above and beyond to help. A special thank you to Abigail, Connie, Ed, and Richard for their professionalism, friendliness, and excellent support throughout the process.
I would highly recommend them to anyone looking for great service and a seamless experience. Thank you to the entire team!
July 9, 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Abi, Connie, Ed and Richard. They will be delighted to know their efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Oliver Palmer was exceptional
Oliver Palmer was exceptional. I did not enjoy the initial watch due to the size and he sourced me another that is perfect. Thanks Oliver
July 8, 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Oliver. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Always look after me.
As always, Watchfinder via Tom Holland put together a great deal and looked after me. I wouldn’t go anywhere else for my watch deals.
July 8, 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Tom. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Great company to deal with very…
Great company to deal with very professional and knowledgeable fair price for my watch fast payment no problems very pleased, have done business in the past with them and will definitely in the future if I need to.
June 30, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
Should you ever need help finding a new watch, or would like to sell or part-exchange another watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Good customer service Jess was amazing
Jess in customer service was extremely helpful and efficient and sorted my problem in a professional and timely manner.
she was excellent
great job Jess !!
July 6, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team. Jess will be delighted to know her efforts made such a difference.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Mal. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
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