Initially took 3 emails to get a response, but boy oh boy was it worth the wait... Bought a 1969 806 Navitimer, which is in superb condition with current Breitling service papers, including new l... See more
Company replied
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Review summary
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I purchased an Omega planet ocean through Wztchfinder and the time piece is amazing. Unfortunately the box was damaged and once contacted Abigail got on the case and arranged pickup and a replacemen... See more
after trawling the internet looking for the particular watch that had been on my wish list for many years I came across the watchfinder site and found the perfect one, ordering and paying on line was... See more
Great watch Rolex Explorer 40, good customer service from Sean who walked me through the process and was able to help me with delivery to another address due to work commitments. Sean went above and b... See more
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Company details
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Watchfinder & Co Support
Written by the company
- Aftersales
- We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond. If you have a customer service query, please contact the Aftersales team at: Aftersales@watchfinder.co.uk
- Authenticity
- Our team of highly experienced watchmakers at our manufacturer-certified service centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
- Quality
- Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified service centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
- Our Warranty
- Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind. If at any point your watch doesn’t seem to be operating as you expect it to, you can contact our Aftersales team to have the problem resolved at: Aftersales@watchfinder.co.uk
- Money-Back Guarantee
- We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our boutique, you can still try a watch on with no obligation to keep it.
- What happens if something goes wrong
- Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction. You can contact the team at: Aftersales@watchfinder.co.uk
Contact info
23 Kings Hill Avenue, ME19 4UA, West Malling, United Kingdom
- 01622 621392
- aftersales@watchfinder.co.uk
- www.watchfinder.co.uk
4.7
Excellent
40K reviews
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Great service
Great service, really easy from start to finish. Stuck to the initial offer for my watch and really happy with the watch I purchased.
July 29, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Excellent experience with watchfinder
Excellent experience with watchfinder
Very good service, this is second good experience..
July 22, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Friendly staff
Friendly staff
Efficient in finding history of account
Fast turnaround
Very reasonable price - less than quoted locally
July 27, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Excellent service all around both with…
Excellent service all around both with buying and selling.
July 22, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
can not fault them
July 29, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Excellent choice of watches to choose…
Excellent choice of watches to choose from and a realistic price for my trade in, -- and no surprises when it was submitted for inspection.
Just the service I was hoping for
July 15, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Excellent service from Watchfinder in Leeds
I have used Watchfinder in Leeds twice now and cannot recommend them highly enough.
My most recent experience was purchasing an Omega Seamaster. Matt took time to ensure the watch met their standards before selling it to me.
Cameron dealt with the handover and adjustment of the bracelet - his service was excellent.
July 15, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
All my experiences with Watchfinder…
All my experiences with Watchfinder have been brilliant . The sales & customer service teams have been top notch. Michelle in particular has been extremely efficient in dealing with my issues ☺️
June 12, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team. Michelle will be delighted to know her efforts made such a difference.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
MR Edoardo GRACI
Abagail was very prompt and efficient to my reply first class service and I have brought an omega a grand seiko and I will buy som more in the near future thank you to all the team EDOARDO
July 27, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team. Abi will be delighted to know her efforts made such a difference.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Having never previously bought a second…
Having never previously bought a second hand watch, I was somewhat hesitant when ordering from Watchfinder, despite the overwhelmingly positive reviews. I couldn't be more impressed with the level of service received. My Tudor watch was described as being in "excellent" condition, but on receiving delivery and opening the box, quite frankly it could have come straight from the showroom. The watch was in impeccable condition and trust me, I'm fussy! Delivery from DHL was flawless. Genuine thanks to the team at Watchfinder!
July 28, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
First class service from Abigail
I had purchased a watch which had to go back to the manufacturer for review. The support offered by Abigail Johnstone was first class. Abigail kept me updated every step of the way and guided me through the process and managed all of my expectations. I have purchased many watches from Watchfinder and this experience reminds me why I keep coming back. Thank you again.
July 28, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team. Abi will be delighted to know her efforts made such a difference.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Great Experience
Had my watch for 5 months but had a slight issue and I have been so impressed with the customer service team. Arranged free collection immediately of the watch, Eloise and Abigail in the customer team kept me update on the process of ordering new parts and completing the works and with free delivery of my watch again.
Buying the watch was easy and straightforward but I’m even more impressed with the aftercare.
July 27, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team. Abi and Eloise will be delighted to know their efforts made such a difference.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Really happy with my purchase
Really happy with my purchase. Would buy from again. Delivery was very quick.
July 27, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Last minute portfolio assessment on my…
Last minute portfolio assessment on my part necessitated a change, and as usual Richard@ Watchfinder made it happen, quickly and painlessly. I cannot praise him and Watchfinder enough.
July 20, 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Richard. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Excellent Service Again !!
I have made many purchases over the last couple of years and all have been in excellent condition as well as a prompt and reliable service.
July 20, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Tom. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Great service,from choosing the watch…
Great service,from choosing the watch and ordering it ,the watch arrived very quickly and was better than described . Good communication throughout the process.
Very happy and will certainly be using watchfinder again for my next purchase,highly recommend.
July 27, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Just what u want from a company
Very professional team and the item better than expected
July 20, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Returned to Watchfinder after a few…
Returned to Watchfinder after a few years. This is the third Rolex I have bought from them. The level of professional service I received from Alfie was fantastic, he answered all my questions and provided me additional information to reassure me about the purchase. The watch I received was absolutely pristine, it had stated it was in excellent condition, but I can only say that it was perfect, boxed with documents and securely delivered by DHL. I will definitely be using Watchfinder again and can say that their standards have not changed over the years, it’s still the most professional and reliable place to buy a pre owned watch. Thanks again Alfie
July 27, 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Alfie. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Better than expected
Watch received as described, the quality was excellent, better than I expected. The pictures did not do justice to the watch, would recommend purchasing from this company.
July 27, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
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