Waterways Holidays Reviews 479

Quick and friendly response to questions plus and easy and quick bookingprocess.

Very clear and simple instructions for making a booking request online. Followed up with a phone call from the company; the lady who dealt with my booking was very polite and helpful, giving full information about what was included in the reservation and all terms and conditions etc.. She also took time to find out answer to a question I had regarding particular facilities; she made enquiries with the boat operator on my behalf and then phoned me back within half an hour with the answer.

Fantastic customer service from first contact to booking. Staff are friendly, polite and helpful. Would 100% recommend.

Easy to search and book via the website. Offered the best price and the lady who rang me to confirm the booking was clear with the information about my booking. She was also really friendly, polite and answered my questions.

Overall the booking process was swift and simple.

Website was very clear and the lady on the phone answered all of my questions and was very helpful

Really helpful booking agent and took time to answer our questions!

Once we’d reserved our holiday online we got a callback as soon as the office was open. Everything was gone through and explained clearly and we were able to book and pay for our holiday over the phone with no problems.

Excellent service. Polite lady that sorted out our booking and answered our questions. Responded to our emails quickly.

The lady I spoke to was extremely helpful, letting us know best Airport to fly into and how to get to the boat yard, plus shopping online is a good idea, we didn't think of that!
So Thankyou for your great customer service.

The young lady who phoned me was extremely helpful and explained everything, also the response times in sending over all the information could not be faulted - not gone on trip yet but hopefully all as smooth as booking the trip.

Easy to book and very fast contact from Customer services

Great selection of boats across wide departures points. Cost was high and it was little painful to complete booking as I had to call to complete booking, would have liked it be fully online. In addition lack of cancellable options mean 100% cost needs to be paid upfront which is not ideal.

From an online enquiry to booking I was impressed with Heather who answered every enquiry and send more information as I was doing more research needed more guidance on boat and location to start journey which was answered given being located in Australia

Excellent service via website and on the phone. Nice to chat to a real person. Very quick response to our booking as well.

Fantastic information. Clear explanations and process. All questions answered. It felt as though I was treated as an individual rather than a credit card!

Very simple process and very enjoyable to deal and talk with an individual about the booking and the holiday. Very positive and pleasant experience and the system worked perfectly

We got a very quick answer with all the informations we needed. Thank you very much for your help.

Quick response to our enquiry. Even though boat/trip we wanted was no longer available, Trudi set us up with another option. Very professional and helpful.

Very lovely lady on the telephone,name was Kelly Hawes,explained ever thing perfectly,very helpful on all aspects.