Waterways Holidays Reviews 479

Excellent service from start to finish. Thank you Amy.

Great communication, very helpful and clear.

Arrived for briefing at 1pm then on to boat for instructions and guidance through first 3 locks then off we went on a fabulous weekend, and no rain😁. Well equipped barge nothing missing and better than our expectations, would definitely recommend and although we had to return by Sunday afternoon, we got back from Stubbing wharf with time to spare. Our instructor was 10/10

Made a reservation online on Sunday. I was surprised that I would get a call back during normal office hours. However, it made a nice change to talk to someone to confirm details instead of booking and paying on line.

Simply booked online and follow up phone call from Heather within the hour who was very pleasant and helpful as she ran through my booking with me.
All in all a very good service

Having never been on a boating, before I made the booking I phoned Waterways Holiday and the lady, Heather was very helpful and was very customer focused.

We had a few nights on Citrine with our our teenage boys on the Bradford-on-Avon to Bath route. Having only been on a barge once several years ago I didn't really know what to expect. It was all quite straightforward with a smooth handover and instructions. Although everything is done in slow motion, driving the barge takes concentration! The route is very beautiful.

Citrine is a lovely barge and highly recommended. I think it would be cramped for 6, but good for 4 people.

Very good service so far.The break was easy to book, and Trudi phoned me quickly to finalise the booking and answer any questions I had. Thanks

The website was easy to use. Very helpful when they rang.

The booking agent, Heather, took time to identify our requirements (mobility/ access) and suggest alternatives to our initial enquiry, through her extensive knowledge of the available cruisers. This led us to change our destination but achieve a more suitable vessel.

This was a very easy, friendly booking session. I felt that everyone involved was very knowledgeable about any issues that might come up and very quick to answer my queries.

Prior to booking we rang Waterways Holidays and had a very helpful and informative phone conversation. No automated phone option rubbish, but straight through to a real person who answered all our questions. The lady we spoke to even phoned the boatyard for us and called us back about our booking.

Trudi was helpful,new her stuff and was very clear.thanks

Very easy to make a reservation, had call back within a couple of hours. Very pleasant call, really friendly and informative, and was given lots of information over the phone. Payment options were very reasonable and a all round pleasant call.

Really helpful, friendly and reassuring.
Would definitely recommend to others.

Very straightforward and helpful information. Easy to book and felt confidence in the information given.

Absolutely a joy.

Answered all my questions and provided all relevant information.

Great staff service, friendly and efficient. Answered all questions and came up with solutions.

All pretty good, however for some reason I was unable to save the page on my computer which meant going back to square one between browsing what was on offer, deciding to book, and making the provisional booking. Nice to be contacted by a representative by phone in confirmation, who was very helpful.

They are very welcoming on the phone and were very help. They are very quickly in replying to making our booking xx love them xx
And my booking was done from spain xx