Waterways Holidays Reviews 479

Booking through Waterways Holidays was great. I booked the holiday through the website, I was then contacted shortly after by a member of staff to confirm, and then first thing the next working day I had a confirmation email, easy. Looking forward to the break!

Amy was super efficient, swift and courteous in the process of our booking - it was an absolute pleasure doing business with Waterways Holidays all the way from South Africa! We are very excited for our trip in a few weeks time.

Very helpful and quick and easy.

Rapid return phone call following initial enquiry. Pleasant and very helpful when going through booking.

We rang from Australia to book a 7 day narrowboat hire with Waterways Holidays.Trudi took our call and was excellent. She explained everything about the booking process and answered all our questions. She gave us lots of information about the area, the narrowboat we had chosen and the process of hiring the boat.
Hopefully we manage the boat as well as she managed our booking!
We are looking forward to our first narrowboat experience.

We just got back from a last minute weekend away. I rang and spoke to Abbi two days before we were due to go on a canal boat holiday with another company who cancelled us last minute due to the water levels in their canals being too high. Abbi immediately found us exactly what we needed!! The boat was clean and so well equipped and the bed was really comfy and the staff were so friendly. We had the time of our lives and will definitely be going again!

The website was very easy to navigate. Booking was also easy to do. Communication with the bookings staff was fast and efficient even with the difference in time zones.

Unfortunately, I too have fallen victim to a 'system pricing error', just as the customer in one of the previous reviews had. When it came to complete the deal, the rates doubled and my trip for 16 people was gone. May be best to deal directly with the operator and avoid the 'middle men'???

The website is very informative with plenty of information. After you’ve made a provisional booking someone contacted me whom was extremely pleasant and helpful. A very good booking experience.

I have a very pleasant conversation with a real person, who was knowledgeable about the boats and very friendly. Booking, was uncomplicated, fully explained and so excellent service.

Thank you to the team for helping me narrow down the choices available and making the booking process very effortless.

I reserved our boat online and was immediately contacted by phone, email and text with instructions how to make payments. Staff very friendly and provided all the information needed

Website was very clear. All questions were responded to accurately and very timely. Staff was extremely knowledgeable and helpful.

VERY EASY TO BOOK ONLINE AND QUICK RESPONSE OF PHONE BACK TO CONFIRM BOOKING, VERY PLEASED WITH THE OUTCOME THANK YOU

Easy to book, and the boat info included suggested itineraries for the period we had booked, which was super helpful.

Abbie was very friendly, helpful and efficient and her colleague Trudi was the same. All my questions were answered and my query regarding parking was handled to my satisfaction.

Prompt responses with lots of helpful info. Happy to called in Australia. No pressure to settle quickly.

Friendly and efficient service

The booking process was quite easy. A quick filling of a form and then a phonecall back and it was all done. Great to book with and then to be able to deal directly with the boat hire company.

Booking was easy - did it online. Received a confirmation phone call the next day (friendly, efficient lady on the phone) followed by detailed email of what to do next etc. Very impressed and now hoping the rest is 'plain sailing'!