Waterworld Reviews 

AVOID!! Will never go back!
£60 parking fine for being mislead at the machine! Waterworld didn t have the decency to assist!
WILL NEVER GO BACK!!

"I recently visited Water World and was thoroughly impressed! The park had a fantastic range of slides and activities suitable for all ages, and everything was well-maintained and clean. The staff was friendly, helpful, and really attentive to safety, which made the experience even better. It was a perfect day of fun and excitement, and I can't recommend it highly enough for families and thrill-seekers alike!"

Feel free to adjust it

Genuinely awful, probably the dirtiest and most run down waterpark in Europe. Super expensive and very over crowded

Parking is a scam / con … oh it a private parking, nothing to do with us.. when you get a £60 fine for being mislead at the machine.. keep away and spend your money at another more reputable place

We paid for vouchers via kids pass in which you pay £20 per persons instead of £24 on the door. You cannot use these online so when I called to query as going the same day was advised that you have to wait 24 hours to redeem? We took the chance and no problem with entry! It was exceptionally busy, ques approx 20 mins. The water had a layer of greasy film on the top and the staircases were all rusted. Changing rooms were pretty grimy was glad to have a shower. Overall wouldn’t rush to go back

This place is totally awesome. 7yo son and I shrieked with joy on the cyclone.

To the folk giving this place 1 star, I give you 1 star. You don't know what you're on about. This place is the most fun you can have with hardly any clothes on.

Absolutely ridiculous policy that as an adult I am not allowed to take my own drink in with me. There is no excuse for this except that the owner of this establishment is as greedy as humanly possible by forcing people into buying drinks on site. Will never return.

We attended today with our 5 children. The place hasn't changed much in the 30 years I've been coming on and off. The food was actually a really nice surprise, tasty and hot. Everywhere was Really clean. All In all a really great day. Staff were on the whole nice apart from one lad serving behind the till in the cafe. Really quite Rude,no hi ,bye ,thanks just actually glared at every customer. Don't think customer service is for him. Thankfully it didn't spoil the day and his colleagues were pleasant.

Was charged £29 to just sit and spectate. I expected to pay, but only about £5. Absolute rip off, not sure why they charge this. If it’s because they think you’ll sneak in for a swim, then they should check the bags for another swimming costume!

I have gift vouchers and wanted to book using the discount 15% off Easter code but told you’re not allowed! Extremely poor! A gift voucher is money you already have so should be irrelevant to use with a discount code as you are no worse off. Certainly won’t be visiting!

Great place for children! To be honest good prices! I was with my family on weekend, we spent good and fun 3h. I think that environmental and water temperature should be increased, slightly to cold! Also, the parking price should be removed! Lot's of attractions! Highly recommended!

I received a parking charge notice 2 weeks after our visit. Apparently there were signs in the car park, but I missed them (?). In any case this information isn't readily available in the ticket information page, the plan your visit page or the FAQs on the website. It wasn't shared in the email I received to confirm transaction nor was it mentioned by reception staff when we arrived. It is available in the T&C but that's not good enough. They could easily make it more transparent. They should make it more transparent because that's hidden additional charges. I wonder how many people miss the signs and end up having to pay parking charge notice. Customer service was not supportive. Basically staff couldn't care less. I should have seen the signs or read the T&C. They do have a duty to make charge transparent for customers but they can't be bothered. So unhappy

Treat the staff like absolute garbage my son worked for them briefly and they treated him like crap don't recommend working for them at all

Very concerned about lack of safety at this waterpark. During our 3 hr visit I didn't see any checking of heights or insistence of safety rules by the rides manned predominantly by teenagers. We witnessed a young child running across the top of a slide followed by the ride operator with the tube, presumably having fallen out of the tube, a woman came crawling up from the black hole as a child had just gone down (I presume the child was ok afterwards). She said something about getting stuck and went to get on an adjacent slide. I asked the very young operator what had been the problem and she replied that she thought she got stuck by her T-shirt. I had to point out the very clear warning about no T-shirts before she got stuck on the next slide. There were also people with cuts and children clearly too young in the rapids. I appreciate some of this is parental responsibility, but everywhere else I've been has had supervisors insisting on safety. Won't be rushing back.

Was not looking forward to going after reading the reviews but my son desperately wanted to go for his birthday and I’m so glad we did because we all had the best time. I didn’t think food was that expensive (£11.95 for a burger, chips and drink) we went on a Saturday and surprisingly it wasn’t that busy. The most we waited was 10 mins for anything. Changing rooms were clean. Loads of showers available. I honestly can’t fault it.

Great place, such a shame the food prices are extortionate !!!
Extremely overpriced for very little food… Avoid Avoid Avoid !!!!!

We had a super brilliant time at Waterworld. Absolutely loads of fun. Me, husband and 7yr old daughter. First visit and we will definitely be going back again. The rides were brilliant, staff friendly and food was nice. The lifeguard on Cyclone had to jump down the slide to rescue our daughter whose donut had got stuck. Daughter was totally fine, she found it funny. Lifeguard was on the ball and didn’t hesitate diving down the slide. Would highly recommend this place big time.
I’ve seen quite a bit of negative comments and honestly don’t think they’re justified. I was apprehensive about going after seeing these comments but so glad I didn’t let them put us off.
My only slight gripe would be the cafe service is quite slow, but no reason to avoid it at all.

I wish I could give 0 star
Poor customer service

I think Waterworld gets a worse reputation than it deserves.

I have been to Waterworld throughout my childhood and the place has clearly improved leaps and bounds, with the addition of tornado alley as the most thrilling development (The dropslide is good). Also, the management of the flow of people seems more efficient and the customer service has visibly improved. As proven by consistent attendance, especially in the holiday season, there is a reason that people go - because it provides a genuinely fun day out, for children, families and also older folk!

More widely, it is a clean place, good changing facilities, good disabled access, very well staffed, organised and decent range of food options.

The only issue I ran into was on the 8th of June, I and the rest of the guests were evacuated from the facility as I think the chlorine levels were overcooked (in addition to people's eyes and throats). It wasn't too bad in all honesty, I was fine a few days after.

I got a 500kg of fish food. I gave him Rs.1000 and my bill was Rs.650. And then the person who were in the counter gave me only Rs.250 as a balance. But he got Rs.350 out of the cashier. Then he put Rs.100 into his pocket. ( 2023/04/11) ( around 4.00 pm )