Waterworld Reviews 

Cold, overcrowded and dangerous. Life guards aren’t even watching. Massive queues for slides and freezing water temperatures. I was disgusted to see how dirty the water / facilities were and this was made worse by how many people were crammed into the space. Don’t waste your money.

Water very cold! Little children were trying to warm up in ,,hot tub,, and was not able to enjoy their time because it just too cold there. Won't be coming back, that's for sure.

- Freezing
- Overcrowded
- Not clean as it should be
- It doesn't seems a place where you can enjoy the time you are there... it's looks more like a train station on Tuesday morning
- l called the manager the day after l ve been there and he seems to be surprised of my experience. He apologized. But he wasn't able to explain why the day l was there the place was cold, overcrowded and unpleasant.

Oh my gosh never been so cold water was cold whole of the place was cold we was so cold only lasted for a hour an hour glad to get out think it was warmer outside then in absolutely miserable

Don't bother unless you want a parking ticket! oh and make sure you pay by card and get a receipt because you get penalised for paying CASH and the ticket machine not issuing a receipt. I followed all the rules and have been hit with a £60 parking fine for paying CASH!!

I will never visit or recommended this place. JOKE!!!

Not overly impressed.
Be warned about parking. When you pay for it, they don't register it and you end up getting a big fine from a company that sends letters out late and you miss the 14 day cheap alternative payment.
Waterworld don't care as its not their problem.
Nobody will help you and you either have or yourself or face bailiffs and possibly court.
Absolute poopshow of biblical proportions, avoid because its becoming very popular occurrence recently reading about it.

Went to Waterworld during August heatwave waited 45 minutes in the queue to get in, 15minutes before my booked time slot. Overcrowded inside managed to que for 3 slides in 3 hours waste of money and time. Really badly managed. Appreciate businesses need to recoup after covid but this place is not doing itself any favours.. Needless to say won't be going again.

A great place for quality family time.

Yes it needs some TLC in places BUT the main this is the joy it brings.

Not happy at all my son and friend went here today with me and the partner spectators. Sitting there my partners eyes were stinging to the point where they were watering we at to go sit outside it was that bad eventually Sitting outside my partners eyes got better. Anyway its 2:39am now and just got back from hospital with my 12 year old lad is breathing was not good at all hospital states theres been more people in hospital due to toxicity from Water world the chlorine they dump in the water is disgraceful and dangerous. They have kids working taking samples today of the water but nothing said, kids working run the water world its a joke. People are getting ill this is not right at all and the price we pay to get in is ridiculous and now we get ill too. Says it all Tuesday 5th December 2023 a year and 4 months later still no reply from this business not even a apology, says it all about customer service and care from the company

I am beyond shocked at the change in this place. I previously paid around £38 ish for a family ticket.. that price is now £82. My bar code wasn’t even checked or scanned on arrival and no wrist bands issued so feels very pointless. I was asked did I want a locker which obviously I do that’s £7.50 but we will give you £5 when you return the fob. I have never known a locker be £2.50 with a £7.50 upfront charge. The pool was ok and wasn’t overly busy so that was mainly why I gave 2 stars. Went to grab a bit of food on the poolside cafe.. queue was ridiculous took 20 mins to get served then I was told there was no drinks available from the tap I have to pay £3.05 for a small bottle of coke. I had 2 fries and 2 curly fries 2 cokes and it was nearly £21. The chips were just standard frozen chips in a cardboard packet. Also learnt that you now have to pay parking onsite as well now so that’s an additional £3.50 on to the bill. I cannot understand how I have paid over £100 to visit a swimming pool. I can’t see me ever returning here. I think the website should make the additional like the parking and excessive price of lockers clear when booking.

Spoilt by dirty facilities and security staff. Told us checking for food. Searched under 16s outside the venue without adult permission. The toilets were filthy and not seen a clean in weeks. Poorly run. Not worth the money.

What a disgrace of a place visited on 17/722 for my sons birthday booked a time slot witch is a wast of time the Queues for horrendous it was a red hot day over 25 degrees and young children were made wage in this heat the security stuff are very rude it took over 30 minutes to speak to a manager she was no help at all it took over a hour and half to get in the was no organisation what so ever once in the pool it was that busy we couldn’t get on any rides as the queues were far too long please read the terms and conditions as they charge £7.50 for a locker witch you only get £5 back disgusting I’d never go again it cost over £120 plus the travelling stay clear

Heavy handed security staff searching bags to justify there jobs.Looking for bombs they told me....very intrusive and completely uncalled for when you have children.
Frightening start to a poor day out.AVOID

We had a fabulous day at waterworld, my daughter had an accident....nothing serious she was back swimming within 15 minutes.
The staff were fantastic with us, coming back to check.
Then a guy called Gary was the stand out staff member...he helped me find her when we had to go.
Respect to all and special thanks to Gary.

My goodness where do I begin.. it’s filthy and dangerous. Today the place was evacuated and I’m not surprised because the staff have no idea how to maintain the water quality & they just dump tons of chlorine into the pool. My skin was a mess after the session and my eyes sting for days after a visit. This place is best avoided at all costs it’s a environmental hazard to any living organism and human being. The food is overpriced and of low quality. Avoid this place at all costs like the reviews say. It’s so bad

Absolutely shocking. staff have not got a clue what's going on. went to eat. no signs where to pay/ do first. staff ignored me at first. had to ask for assistance. then stood there staring at me after i paid. one staff member brought in her own salad for lunch then added chicken from the bar before serving customers! signed out to get my £5 back for locked the staff said its over there rudely. no signs up. avoid! waste of money! then you have to pay for parking too!

Taking advantage. This place used to be ok for the money. Not the cleanest of places but other than that was quite good fun. It was somewhere where you would debate whether to go or not. Before covid you could stay all day for a lot less. Think they’ve added about 50% extra to the entrance fee and now you’re lucky to get 3 hours so now it’s a place I won’t consider going to again.

Absolutely awful experience. Overcrowded, dirty, chaos. In our session we managed 2 slides - queued for over an hour each time. Terrible terrible place, will never go back. Kids were gutted, waste of time.

We was due to go to waterworld Sunday 6th feb. Unfortunately my dad died on Saturday night unexpectedly at 51. We was meant to be going for my sons 4th birthday as a family. We informed water world of our loss, and that we wouldn’t be able to come for our booking we asked for a refund as it was 8 of us going, they told us we couldn’t get a refund and we would have to rebook. With a loss of a husband, father, mother, and many more we wouldn’t find going back as a family day out because we are missing a main part of our family.
I really think this is disgusting the way we have been treated.

Awful experience over crowded, dirty the water is definitely green the poor life guards were unable to watch everyone you couldn’t move in places I really felt for them Ive never seen life guards so busy. Management refuse to talk to you they ignore emails and phone calls they dont care for any of their customers