Wazamba Reviews 

1,057
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were unhappy with their experience overall. Many people reported significant issues with payment and withdrawals, frequently experiencing long delays or denied payouts. Customer service was often criticized for being unhelpful, providing templated responses, and failing to resolve problems. Some users also faced account-related issues, including unexpected closures or blocks, contributing to a perception of untrustworthiness. However, some customers also noted positive experiences. A few people mentioned quick deposits and withdrawals, with payments arriving within expected timeframes. Additionally, some reviewers found the customer support helpful and responsive, and appreciated the website's games.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with many reporting significant delays and issues with... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing strong dissatisfaction due to... See more

Staff

People report ambiguous experiences with staff, with some customers expressing significant dissatisfaction.... See more

Service

Users describe ambiguous interactions with service, with some reviewers having a very negative experience,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Stay away from Wazamba! I asked them to close my account due to gambling addiction, and they reopened it without my consent. This caused a relapse and financial harm. Completely irresponsible and u... See more

Company replied

Rated 1 out of 5 stars

I need to change my review of this casino. I received a €40 free bet, wagered it, and made a €70 withdrawal. Since the payout took 7 days, I canceled it and kept playing. I increased the balance to €... See more

Company replied

Rated 1 out of 5 stars

Estolio Limited runs many different casino sites. (Include Alf casino) I had always problems to withdraw large amount when i have won as they changed my vip level dramaticly to be able to withraw... See more

Company replied

Rated 1 out of 5 stars

Another update on my previous 2 reviews- today marks the 10 days and no withdrawal. I get the same templated excuses please be patient, sometimes there are delays or there is a issue with the payment... See more

Company replied



Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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Asks customers to review

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Replied to 92% of negative reviews

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2.6

All reviews

(1,057)

153 reviews in the last 12 months

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Rated 1 out of 5 stars

its a gambling site that has a scaming headquarters

Look its a gambling site that has everything
but i won 10k and you cannot even withdraw that money in one month max is 7k not that that is the worst the problem is you get your pendind withdraws cancelled and they take 5 days to procces
had my 10k win at 24 dec 12 jan only 2,5 in bank
shit gambling site dont use not worth it ( they want you to gamble more and thats what i did rip 5k ) all that would be diffrent if they werent a scamming company

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

o alexandros mages megali muri me voithise na mpw sto acc m!!!!!!!!

o alexandros mages megali muri me voithise na mo

December 21, 2024
Unprompted review
Wazamba logo

Reply from Wazamba

Αγαπητέ πελάτη,

Σας ευχαριστούμε πολύ για την αξιολόγηση και για τον χρόνο που διαθέσατε. Το Καζίνο μας εκτιμά πραγματικά τα σχόλιά σας και δεσμεύεται να παρέχει την καλύτερη δυνατή εμπειρία για τους πελάτες του καθημερινά!

Σας ευχαριστούμε, και καλή διασκέδαση στην ιστοσελίδα μας!

Η ομάδα του Wazamba

Rated 1 out of 5 stars

this is the worse of the worse.

this is the worse of the worse.. I tried cash out for $150 jus to see how long it will take. I'm very disappointed cos it's been 5th days now still on under review. imagine cashing out for like $2000 or more that's gna take a year to get it out. if U go costumer service they jus gna say we're trying our best..

November 18, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM CASINO.

SCAM CASINO.. i have withdraw issue.. 3 day already but the status is pending, checking..wtf..dont play or register in this stupid wazamba scammer..!!

November 12, 2024
Unprompted review
Rated 1 out of 5 stars

They don't pay winnings and don't proceed withdrawals

I ve requested a small withdrawal via crypto and ive been waiting for 3 weeks,everytime j contact via chat they say be patient tomorrow and tomorrow

November 1, 2024
Unprompted review
Wazamba logo

Reply from Wazamba

Αγαπητέ Πελάτη,

Σας ευχαριστούμε για τον χρόνο που διαθέσατε και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας εκφράσατε την απογοήτευσή σας.

Ζητούμε συγγνώμη για την ταλαιπωρία που σας προκάλεσε η καθυστέρηση της ανάληψής σας και λυπούμαστε που η εμπειρία σας στο παιχνίδι στην πλατφόρμα μας δεν ήταν θετική.

Σας ενημερώνουμε ότι τα αιτήματα ανάληψης, ανεξάρτητα από το ύψος τους, ενδέχεται να υποστούν καθυστερήσεις λόγω ελέγχων της ταυτότητας του πελάτη, του υπολοίπου του λογαριασμού, καθώς και της προέλευσης των κεφαλαίων.

Υπό αυτή την έννοια, η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών έως ότου ολοκληρωθούν επιτυχώς όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους και Προϋποθέσεις.

Σε κάθε περίπτωση, προσπαθούμε να καταστήσουμε τις διαδικασίες της εκταμίευσης των χρημάτων πιο λειτουργικές, προκειμένου να κάνουμε την εμπειρία παιχνιδιού όσο το δυνατόν πιο ευχάριστη και ομαλή.

Ευχαριστούμε και πάλι για τα σχόλιά σας και για τον χρόνο που διαθέσατε.

Με τους καλύτερους χαιρετισμούς,

Η ομάδα του Wazamba

Rated 1 out of 5 stars

Scam site!

Dear players!
I am very disappointed.
I tried to request a payment, but it was not approved in 2 weeks, the support bounces me with a template text, but there were many times when I quit the conversation to avoid having to reply.
I can clearly say this is not a legit site and a lot of people have been victimized lately.
I do not recommend the site because it is a scam!

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

impossible withdrawal

I played through their bonus and now Im more than a month waiting for my crypto withdrawal. When I contact support I get told they are experiencing high volume of withdrawal... I have there 2500chf and I believe they are trying to steal it. Dont play there its scam.

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

This casino is not regulated so they…

This casino is not regulated so they make there own rules as they go. Me and my partner have both been ripped off after we withdrew our winnings. They send you an email saying you have been paid and when the money does not hit your bank account and you reach out to them, they tell you that it’s not their problem and to contact your bank. The bank says no money has been released and there’s nothing you can do about it as this casino is not regulated so they steal your winnings. They also offer you bonus money to play with or a bonus claw game and if you win bonus money, you have to turn it over by 5 times the amount. I turned over $45 bonus money and made $2000. Then I turned that over at least 5 time’s playing the slots for 5 hours. I left $1900 in there and logged back on the next day to see a total of $700 in my account. When I questioned this on live chat, they told me they paid me 5 times the original bonus amount of $45. That didn’t even make sense as the math didn’t work out. They stole $1200 off me even though it had only been 12 hours since I played last. Then I could not withdraw because you can’t make a withdrawal if you have another withdrawal pending which I had $50 from a previous withdrawal pending. The $50 had been sitting there for a week and a half waiting to be released and when I questioned them, they said there is a backlog of pending withdrawals from other clients so I will have to wait. It’s still sitting there and it’s been 2 weeks. This is the dodgiest online casino out there. BEWARE.

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

Haven't seen such a shady casino in a long time.

EDIT 2 MONTHS LATER (07/11/2024):

It's been over 2 months (22 August 2024) and all of this is still going, I refuse to stop until I get paid ALL my winnings back.

After various filed complaints and bad reviews on different sites, Wazamba decided to credit back part of the total amount to my account which I successfully withdrew.

But instead of crediting back 1.955,58€ they credited 1.450,75€.

That's 505€ less, for absolutely no reason, I suppose same reason they zeroed out my account in the first place (so scammers to put it lightly), which they still owe and refuse to credit back.

Their official reply when they credited the 1.450,75€, was just that they were sorry for the misunderstanding.

I was also suprised when they showed some good character by returning some of the winnings too.

So, until I receive and successfully withdraw the last missing 505€ they owe, I will not put this to rest.

Today they replied on a complaint posted elsewhere and they still fabricate stories with fake backing evidence.

They will do anything to NOT PAY YOU.

STAY AWAY.

If they decide to pay the last missing 505€ I will edit this review again.

ORIGINAL REVIEW:

The casino kept the entire winning amount and zeroed out the balance.

I registered at the casino and deposited 20€ using the welcome bonus and the 200 free spins credited per 20 per day for 10 days.

I read the terms very carefully, as I do with every new casino I sign up for, there was no term or condition about a max win or anything.

I managed to win €210.95 euros which was locked until the x40 spin was completed, meaning I would have to spin €8,438!!!

Not to mention, to my great surprise and after many hours of playing I managed to complete the turnover!
The total withdrawal amount I had in my balance was €1,955.58.

I went to make a withdrawal and saw that the daily max amount is €500, so I proceeded with the first withdrawal of the first €500.

One day later when I logged in to make the second withdrawal I saw my balance was ZERO, and the first withdrawal was cancelled as well!

Fortunately, I was proactive and took some screenshots from my balance as well as from games.

To my surprise today when I went into the Pragmatic game history I played the game history is EMPTY!!! Which they apparently did so that there would be no evidence left. This happened one day after my win.

Also something else they did but I don't even care about, I'm just mentioning it, is that they also cancelled the remaining 20 free spins per day. They must have shadow-banned the account.

It's been a long time since I've seen such shady practices.

Every time I chatted with the casino they say the paid out the amount they needed pay, that's very funny to me because that amount is absolute ZERO.

I wish I visited TrustPilot before signing up there.

Also, I tried posting my experience on Askgamblers.com in hope that I may get some help but they rejected my case even though I provided EVERYTHING. They are getting paid by scammy casinos and they promote them there too, you can compare their "high-rated" casinos with TrustPilot and you will immediately understand.

STAY AWAY from Wazamba and Askgamblers.

August 22, 2024
Unprompted review
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Reply from Wazamba

Αγαπητέ πελάτη,

Σας ευχαριστούμε που αφιερώσατε χρόνο και εκτιμούμε το γεγονός ότι μέσω της κριτικής εκφράσατε την απογοήτευσή σας.

Απολογούμαστε για την αναστάτωση που προκλήθηκε και λυπούμαστε που η εμπειρία σας στο παιχνίδι στην πλατφόρμα μας δεν ήταν θετική.

Στο πλαίσιο αυτό, σας υπενθυμίζουμε ότι απολαμβάνοντας τις προσφορές και τα μπόνους μας, οι πελάτες μας αναγνωρίζουν και αποδέχονται ότι αυτές οι προσφορές έχουν τους δικούς τους Όρους και Προϋποθέσεις, εκτός από τους Γενικούς Όρους και Προϋποθέσεις. Αυτοί παρατίθενται στις σχετικές ενότητες του ιστότοπου για κάθε μεμονωμένο μπόνους.

Επιπλέον, όλα τα μπόνους μας έχουν απαίτηση στοιχηματισμού, η οποία σημαίνει ότι πρέπει να ποντάρετε ένα συγκεκριμένο ποσό προτού μπορέσετε να ζητήσετε ανάληψη τα κέρδη σας. Η απαίτηση αυτή εκφράζεται ως ένας πολλαπλασιαστής που εφαρμόζεται στο ποσό του μπόνους και, ενδεχομένως, στο σχετικό ποσό κατάθεσης ή στο ποσό των κερδών που προκύπτουν από την εν λόγω προσφορά (ανάλογα με τους Όρους της εκάστοτε προσφοράς).

Οι απαιτήσεις στοιχηματισμού που ισχύουν για κάθε προωθητική ενέργεια παρατίθενται στις σχετικές ενότητες της ιστοσελίδας που είναι αφιερωμένες στην εν λόγω προωθητική ενέργεια, καθώς και στους Γενικούς Όρους και Προϋποθέσεις.Μόλις εκπληρωθούν οι απαιτήσεις στοιχηματισμού, τα αντίστοιχα κεφάλαια μπόνους και τυχόν κέρδη που προέρχονται από αυτά θα αποδεσμευτούν στο πραγματικό υπόλοιπο και θα μπορούν να αναληφθούν σύμφωνα με τους κανόνες ανάληψης.

Έπειτα απο έλεγχο του λογαριασμού σας βλέπουμε ότι τα χρήματά σας επιστράφηκαν και οι αναλήψεις σας ολοκληρώθηκαν επιτυχώς.

Σας υπενθυμίζουμε ότι αν χρειάζεστε περαιτέρω βοήθεια σχετικά με την αναφορά σας, μπορείτε πάντα να επικοινωνήσετε με την Υπηρεσία Υποστήριξης μέσω Live Chat ή μέσω της ηλεκτρονικής διεύθυνσης ηλεκτρονικού ταχυδρομείου support@wazamba.com παρέχοντας όλα τα στοιχεία που πιστεύουν ότι μπορεί να είναι χρήσιμα.

Σας ευχαριστούμε για τη συνεργασία σας και με την ευκαιρία αυτή σας στέλνουμε τους χαιρετισμούς μας.

Η ομάδα Wazamba

Rated 1 out of 5 stars

I won 30€ bonus cash on crab and i had…

I won 30€ bonus cash on crab and i had to wager it 1500€ i got lucky and manage to do it. And i was left with 4000€ after the wager. I put 500€ on withdraw because you cant do it more daily on there site. Neext morning when i woke up i tried to put another 500€ on withdraw but didnt let me do because daily limit was reached ok.. maybe they count days from 1st withdraw so i waited for 3 more hours so a full day have passed just to find they took 3850€ from me. I could understand that they have some rules about bomus money but why is iz not stated in the bonus description? And why wasnt it reset the same moment as wager was done why was 4000€ sitting on my account for full day before they topk the money? Because they are god damn scamers!!! Dont use them.

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely a very bad casino

Absolutely a very bad casino. Games notworking correctly. Casino site himself is all the time uploading. Withdrawals is slow. And allmost impossible to take money out. Actually all Rabidi casinos are same stragedy. DO NOT MAKE ACCOUNT OF ANY RABIDI CASINO. This is a very very big red flag.

July 24, 2024
Unprompted review
Wazamba logo

Reply from Wazamba

Dear Martin,

Thank you for your feedback. We are sorry to hear that your experience on our website did not meet your expectations.

We've tried to contact you to investigate the issues you faced without success. We would very much like to investigate why you may have experienced longer processing times or loading times on the website. But to do this we would need more information from you regarding the account, device and payment method in question.

Please contact our live chat if you are interested in investigating further. We can guarantee you that the customer experience you described is not up to the standards we aim for.

Kind regards,
Wazamba Team

Rated 3 out of 5 stars

Waiting for Withdrawal

I really like the variety of games but my 80.5 Eur withdrawal is taking a bit too long, for a crypto transfer. It has been 6 Days, I will give more stars when I'll receive my money.
username: TIMEWALLER

July 21, 2024
Unprompted review
Rated 1 out of 5 stars

Use another casino

They will intentionally bounce your withdrawals back so you are tempted to play again, Its just about been a month since i have tryed to withdrawal my money. you will get the same copy & paste answers from them with no real help at all, saying you have done something wrong or you have cancelled the withdrawal. If its not a copy and paste answer you will be meet by someone that can bearly speak english, which is also zero help, This is not a one off it has happend many times to me. time to get my withdrawal and leave for good.

June 24, 2024
Unprompted review
Rated 2 out of 5 stars

Delayed payouts

I have been a user at Wazamba for over a year. The casino is decent overall, though they always push the boundaries when it comes to payouts.

I have withdrawn funds several times at their casino, and their max limit for withdrawals is $500 a day. Their terms state up to 72 hours to approve internally, they never approve sooner than that and almost always take extra days.

To give you a rough idea, If someone won $3000, it would take over a month to get all the money out. That's most likely their strategy to make you play back all funds.

In june 2024, I won 500 and I am currently waiting 4 days to get it approved. Contacted their team and they copied/pasted the usual text saying we take this long to approve payouts. Doesn't really feel that's a trustworthy casino.

June 13, 2024
Unprompted review
Rated 1 out of 5 stars

Withdrawal processing for 8 days already

Their official policy is that it takes 1-3 days to process withdrawal, i won 400 euros and tried to withdraw, it went "Pending" and it it still to this day, if You are looking for fast payouts and casino that respects own policies, skip Wazamba.

Will update when something changes:

May 13, 2024
Unprompted review

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